Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated September 18, 2017
362 reviews

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2.7
StarStarStarStarStar
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Patrick Walsh
35 Ratings

362 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 77 reviews)

  • Free gym membership included with access to all TSI facilities (in 67 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 19 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Jersey City, NJ
    Current Employee - General Manager in Jersey City, NJ
    Recommends
    Approves of CEO

    Pros

    The work environment is amazing. The new senior management team is leading the company in the right direction.

    Cons

    Your always working, even when you are off. Sometimes it feels lie certain things take forever to get completed while others are immediate. Overall there isn't too much to be upset about.

    Advice to Management

    Keep up the current trend. A lot of changes are happening and I believe them all to be for the better. I am a HUGE supporter of Tim K, Alex A, & Marty A.


  2. "Honest."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Instructor in New York, NY
    Current Employee - Fitness Instructor in New York, NY
    Recommends
    Approves of CEO

    Pros

    Full-time instructors receive full benefits.

    Cons

    The facilities are no-frills and although there is paid vacation, it's only 5 days.

    Raises aren't given in a timely manner.

    Advice to Management

    The group exercise department was better managed with the system in place when A. Donelly was in charge of it.

  3. "Great Place to work! Great Boss, Flexible Hours, Good Pay for what i was doing!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly Staff and Clients everyone seems to want to be there and it is a very laid back enviroment

    Cons

    None I can think of!

    Advice to Management

    Continue doing what you're doing


  4. "Great management support team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Services Manager in New York, NY
    Current Employee - Fitness Services Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Plug and play system for a easy success track.

    Cons

    The inability of the sales team to build value around the multiple aspects of training offered at TSI that beats out their competitors.

    Advice to Management

    Increase the focus on personal training and leverage the market. TSI has a solid foundation in regards to systems but the first point of contact is not versed enough to demonstrate the true value of training so that the prospect buys on that value first and then the club.


  5. "A great company who is ready to take it to the next level."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Who doesn't want to improve lives through exercise? Great mission and excellent group of employees to accomplish it. Opportunity for advancement and growth within the company both upward and to other departments.
    New COO who has a good opportunity to make changes to the organization and culture.

    Cons

    Benefits could be better. More team building opportunities.

    Advice to Management

    More specific and personal celebration of individual contributions from senior leadership. And bring back the strong Learning and Development culture!


  6. "Opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Exciting industry. Company product and mission are meaningful. It feels good to know we are helping people meet their fitness goals. The company has multiple locations and markets allowing for movement to different locations and positions. Fast paced work environment.Great opportunity for growth and development. Strong promote from within culture.

    Cons

    Benefits plans can be enhanced (lower premiums and co-pays, expanded coverage). Consistency in compensation plans.

    Advice to Management

    Connect with the clubs; get to know the teams. Reward and recognize results and the right behaviors. Invest in training.


  7. Helpful (1)

    "Excellent Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in New York, NY
    Current Employee - Human Resources in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Team members in the corporate office are very willing to partner with each other to foster creativity, implement and see a project through. People truly are living the mission statement of the company and care about fitness and improving lives through exercise.

    Cons

    There is a process for everything which can take time. Ultimately, it's to make sure that it will be truly beneficial to the company as a whole.

    Advice to Management

    Continue to listen to team members in the field and lower level staff when moving in new directions.

  8. "Great pay for teaching"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Exercise Instructor in Philadelphia, PA
    Current Employee - Group Exercise Instructor in Philadelphia, PA
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    TSI pays very well for group exercise, and you will have many opportunities to sub for classes.

    Cons

    The manger is nice but is spread too thin; they are in charge of 5 to 10 clubs.

    Advice to Management

    Give the managers the option to have a club liaison to help address member and instructor isssues. Change the requirements to get raises, 5 classes a week is not attainable for most instructors.


  9. "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Best managers, flexible with hours, great work environment.

    Cons

    Pay rate.


  10. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Congers, NY
    Current Employee - Anonymous Employee in Congers, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings (More than 10 years)

    Pros

    There is a ton of growth opportunities within the company.

    Cons

    Work/Life Balance could be better

    Advice to Management

    Take advantage of great mentors that are in place.


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