Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated July 17, 2017
349 reviews

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2.7
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Patrick Walsh
29 Ratings

349 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 76 reviews)

  • Free gym membership included with access to all TSI facilities (in 66 reviews)

Cons
More Pros and Cons

  1. "TSI used to be a good company but is now all about the cuts."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility
    Free Health Club Use
    Most staff work there because they are dedicated to the members.

    Cons

    Dirty
    Little communication between upper management and employees
    Lack of respect towards employees
    Poor Leadership
    Upper Management does not have a good grasp of the product they are selling.

    Advice to Management

    There should be advancement opportunities in all departments. Stop trying to eliminate employees that have have been dedicated to the company for more than ten years to save a buck. Charging customers more while taking services away will ultimately lead to membership cancellations. Upper management needs to lead better overall.


  2. Helpful (1)

    "I second the notion of this company being "The McDonalds of health & fitness""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clean Team in Washington, DC
    Former Employee - Clean Team in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings part-time (More than a year)

    Pros

    Energetic, friendly atmosphere, laid back

    Cons

    No communication from upper management at all. The make changes without prior notice and they don't value the employees that actually do the work to keep the gym running at all, only the ones that kiss butt and tattle on other employees to gain favor. The new general manager is only looking out for himself.

    Advice to Management

    RESPECT YOUR EMPLOYEES NOT JUST YOUR PERSONAL FAVORITES, STOP LISTENING TO HEARSAY AND COMMUNICATE!!!!! KEEP YOUR OTHER MANAGERS IN CHECK

  3. "If you want a life fulfilling career and feel rewarded at the end of the day...do not work for TSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Manager in New York, NY
    Current Employee - Fitness Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 5 years)

    Pros

    Free gym membership, many locations

    Cons

    Long hours, bad pay, no appreciation.

    Advice to Management

    You can't squeeze water from a stone!


  4. "High turnover; Poor HR services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Office Manager in New York, NY
    Former Employee - Corporate Office Manager in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 8 years)

    Pros

    free gym membership, friendly work environment, convenient work locations, paycheck overpayment to instructors/trainers..

    Cons

    lack of company events and communication, extremely poor employee/HR services, lack of responsiveness, violation of policies within HR and poor management..etc


  5. Helpful (4)

    "TSI has been a revolving circle of falure for over 10 years and it starts with the CEO."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    - Free gym membership
    - You meet some nice members and co-workers
    - Free gym membership
    - You have a job
    - Free gym membership

    Cons

    Since TSI went public over 10 years ago this company has completely spiraled downward in every aspect of business, they have become the second coming of BALLY'S. (probably worse)

    TSI's greed has single handedly destroyed a once pround and fun fitness industry.

    - Take it from an employee of close to three years, if you have pride, dignity, loyalty, honesty and a strong work ethic, please stay away from this company. You are worthless to them, they will use you, burn you out then throw you to the curb. I've seen it many, many times.

    - They do not care about members or employees, make no mistake, their number one goal it to maximise stockholder wealth at all cost, PERIOD. They are in the business to sell stock using fitness as a front and the employees are their expendable tools.

    - Their coroporate governance is lead by a team of repetative falures with absolutely no vision. From top to bottom TSI management is completely incompetent and lack leadership skills of any kind. They only understand one philosophy, management by fear, because they know deep down they themselves can get the axe at anytime, so the paranoia is passed down through the ranks of management.

    - Bob G. the CEO is a throwback personal trainer from the 80's who has zero business education or acumen whatsoever. He has failed at his position repeatedly yet still gets to keep his job mainly because no person is desparate enough to take his position. His job is to try and keep the stock price up by maintaining an artificial harmonious and productive work environment for the stockholders. While his orders his direct reports to keep up the unbearable micromanagement pressure to drive sales and cut expenses down to the last penny.

    - TSI abuses it's employees through anger, threats and intimidation. They have created a toxic environment in an industry that is supposed to promote good health.

     - Including the CEO position, TSI is a high turnover company, that's so poorly managed it's impossible to stay, even if you succeed.

    - Employee theft and dishonestly are rampant.

    - Pay is poverty level, minimum wage at best. And if you think you're lucky being paid a salary don't be fooled, they will stretch your hours and make you do the work of multiple employees to make your salary less then minimum wage.

    - TSI is a bait and switch company.

    - Members hide your Credit Cards and don't sign anything unless you have a lawyer read it first!

    Advice to Management

    Sell the company to someone who knows how to run a successful business.


  6. Helpful (3)

    "not worth writing a review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Manager in Boston, MA
    Current Employee - Fitness Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 5 years)

    Pros

    ive left! very happy that i am moving on!

    Cons

    everything-nothing positive to say after more than 5 years of employment. since they change in OCT 2012 my career has been ruined and along with the others i am leaving and very happy with moving on

    Advice to Management

    they dont listen anyway


  7. Helpful (2)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    Coworkers and members. The human interaction each day is the best part of the job. Decent benefits, vacation time, etc... Pay is not bad, but there is no room for pay increase within your role

    Cons

    Where to begin... company change last year has pushed out any experienced GMs, FMs, and soon, any experienced Pro or Master Trainers when they get sick of making less money for more work. Horrible work/life balance. Long hours, constant additions to role with NO increase in pay (in some cases a decrease.

    Advice to Management

    Stop trying to serve lobster on a hot dog budget. Companies who don't value their employees and deal with constant turnover waste more time and money hiring and training new staff that could be better spent investing in the facilities and conditions of your clubs.

  8. Helpful (2)

    "TSI could change, but unlikely it won't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCFK Manager in Boston, MA
    Former Employee - SCFK Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    -Free Gym Membership
    -Meet nice members and employees
    -Lots of training tools, booklets, forms.
    -Discount Personal Training
    -You can get promoted quickly

    Cons

    -Management is very young (20s.. GMs maybe 30s)
    -Managers can be rude and use threats to get you to work: very unapproachable.
    -Nobody knows how to efficiently manage
    -High turn over rate
    -Some roles deserve higher rates of pay but do not (For example opening the gym at 4.30am)
    -Super cheap company, won't go the extra mile
    -Sales and promotions are often 'extended' making you feel like a jerk for harassing leads to buy
    -Consistently have to hit overly high budgets
    -No where to turn to when you are a manager and other managers harass you
    -Benefits are supbar
    -You are required to work 5 days a week plus three 12 hour 'closeouts' (call drives to push sales) a month. They will push you to come in an extra day if you are behind even though there is no overtime.

    Advice to Management

    Learn to run a company and treat your employees with respect


  9. Helpful (3)

    "Churn and burn, no support for the field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    As a Membership Consultant, if you are willing to work hard, you can make some descent money.

    Cons

    Leadership does not care about the employees. Computer systems are archaic. Do well or get lost. Leadership celebrate unethical behaviors. Lack of support.

    Advice to Management

    The field is told to "know your people" and "care about your people." However, Regional leadership and above could care less about their "people." Membership Consultants are expected to "stick with the plan" with little guidance from GMs. As a GM, I can say that there is little guidance from Business Directors. Conf calls are a daily beat down, micro-management session, with no guidance on how to improve performance. Unethical business practices are given a blind eye from Business Directors, and celebrated at Regional meetings. Field moral is incredibly low with an enormous about of turnover. Work/Life balance is non-existent. Check the title, churn and burn with GMs, Fitness Managers, and Membership Consultants.


  10. Helpful (1)

    "not enough pay and too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in New York, NY
    Current Employee - Personal Trainer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than 8 years)

    Pros

    none that i can say and will never say they have pros

    Cons

    other employees would rat on you just to get a promotion then they really become abusive attended the socalled fitness summit to learn more about fitness from the "professional" lecturers all the new york sports club execs were the lecturing and they were telling us about themselves for hours on end it was a love letter from tsi to tsi they even garnished my paycheck so i can pay for in with installments even though i said no and when i said i was not going the next year the regional fitness manager call me on my personal phone to get me to go because if a lot of trainers in her region went she would get a commission for every train in her area and members rule if they were to shoot you the company will fire you without hearing what happen and group fitness coordinators only give classes to people that are their friends

    Advice to Management

    dont be so greedy and get over yourselves


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