Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated December 3, 2017
648 reviews

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2.8
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Patrick Walsh
45 Ratings

648 Employee Reviews

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Pros
  • free gym membership, members are usually pretty cool (in 138 reviews)

  • Make own schedule, free gym membership (in 131 reviews)

Cons
  • Work/Life Balance could be better (in 32 reviews)

  • Low pay, little to no breaks even with a 6 hour shift (in 33 reviews)

More Pros and Cons

  1. "Worst Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Team/Front Desk Associate in Montclair, NJ
    Former Employee - Welcome Team/Front Desk Associate in Montclair, NJ
    Doesn't Recommend

    Pros

    -Free membership to the gym
    -opportunity to network and meet new people
    -develop experience in sales and interacting with consumers

    Cons

    -terrible management; lack of leadership skills
    -no opportunity for advancement
    -inconsistancy in management moral
    -managers micromanaging
    -ignoring the consumers after they become members
    -no retention of employees, including management
    -understaffed team, limits flexibility in scheduling
    -minimal job training
    -no sense of loyalty or accountability between management and other team members
    -no clarification of company goals
    -personal issues between team members and management that negatively affected environment
    -lack of communication with consumers

    Advice to Management

    The bottom line is money, but money is a means to an ends, not the objective. The objective is to provide great services to the consumer, not simply to get the consumers money. The daily operations and efficiency is a reflection of the management; and even the customers could see the gym was not organized. There's something wrong if the customers are suprised to see you working for longer than a month because that many people have been in and out before then. Only 1 of the 4 managers I worked with one year ago is still working there because the others were fired. Most of the team members have been fired or quit.

    NYSC needs to do a better job of building an affective and successful team, as opposed to consistantly hiring immediate resplacements that are playing catch up before there first shift.


  2. "I shouldn't have worked there after college."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    Doesn't Recommend

    Pros

    -Fun Atmosphere
    -Free Membership
    -Lots of Down time

    Cons

    -Some of the most incompetent managers ever
    -Very shady business tactics
    -There is only one Career path if you start out as an MC
      -If you want to pursue other avenues other than becoming a general manager of a club there is no guidance
    -They get away with paying below minimum wage because it is a commission base job, which can be detrimental during the summer months.
    -No matter how smart you are, if you're not good at sales this is not the place for you.

    Advice to Management

    Take the time to listen to your employees without intimidating them. Their suggestions could go along way. I highly suggest hiring someone from a business consulting firm.

    Also start hiring Sr manager with fitness industry experience, as a posed to CPG or retail experience.

  3. Helpful (2)

    "NYSC stands for "New York SH*T Clubs""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New York, NY
    Former Employee - General Manager in New York, NY
    Doesn't Recommend

    Pros

    For all of two weeks you are a star in the company and great things is expected of you.

    Cons

    Absolutely no respect for their employees... no empowerment, stealing people Paid Time Off (PTO) without notice, always in crisis management mode, do not hold to their promises, keep moving you from club to club- taking your bonus money because either you have switched positions or clubs, No support from HR... Fire employees without notice... two mandatory 12 hour work days with no pay... Personal Trainers Prospect with no pay... and then terminated for failing to hit quota... everyone is under some form of investigation... want to call you when you're off work... cut membership sign up fees in half

    Advice to Management

    Sorry but there's no leadership... How can their be leadership when no one is following? Or even happy to follow? How could you turn a blind eye and not support some of the most loyal employees you had in the company? Why did so many of your good previous leaders leave? How come when good leaders do leave you do not at least acknowledge their departure or allow that leader to speak with the teams themselves?


  4. "TSI used to be a good company but is now all about the cuts."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility
    Free Health Club Use
    Most staff work there because they are dedicated to the members.

    Cons

    Dirty
    Little communication between upper management and employees
    Lack of respect towards employees
    Poor Leadership
    Upper Management does not have a good grasp of the product they are selling.

    Advice to Management

    There should be advancement opportunities in all departments. Stop trying to eliminate employees that have have been dedicated to the company for more than ten years to save a buck. Charging customers more while taking services away will ultimately lead to membership cancellations. Upper management needs to lead better overall.


  5. "Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in Bronx, NY
    Former Employee - Front Desk in Bronx, NY
    Doesn't Recommend

    Pros

    free gym membership and ability to grow in the company depending who you are working for and if you are kissing the right behinds.

    Cons

    Employee support is limited to non exsistant. Pay is low in all workers who have been there even up to more than 5 years.


  6. "One of my worst experiences of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New York, NY
    Former Employee - General Manager in New York, NY
    Doesn't Recommend

    Pros

    You get a free gym membership. You can let someone you know into the gym and that is literally the only good things

    Cons

    The pay, the way upper management treat employees, the crappy hours. You will work at least 4 12-hour days in a month.


  7. "Some good entry level staff bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend

    Pros

    Great place to network
    Free gym membership
    Discounts on local businesses
    Discounted personal training packages for staff of all levels

    Cons

    Managers are not properly trained
    Not really much employee benefits.
    Company only offer discount on Verizon and dell
    No training for new staff

    Advice to Management

    Spend a little money on you employees to achieve more productivity. They only look for maximum output minimum wages.
    Have more managers that care about the staff and not their bonuses

  8. "Not a grate place to work. They don't care about there employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Revolving door you can get a job there easy

    Cons

    $6 dollars an hour (salary) with no over time pay. It's on your own time

    Advice to Management

    Develop more and stand up for your under paid teem


  9. Helpful (7)

    "Blatant Abuse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Brooklyn, NY
    Current Employee - General Manager in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Desperate to hire. They will hire you quickly, because they do not reveal the truth about employment with them.

    Cons

    Corporate management is lost, as is District Management. Policies change each day. They treat employees badly, as they have the mentality that they can hire a new body for anyone willing to leave. Overwork employees. Mandatory 12 hour days two, sometimes three, times per month...in addition to your 40 hour week, with no overtime. A violation of multiple labor laws.

    The corporate office doesn't follow their own policies. It is based on what best suits them. They have been successfully sued by multiple employees for wrongful termination and harassment.

    Executive management has resigned and company looks to be vulnerable to a hostile takeover very soon.

    I would not wish working for this company onto my worst enemy. Hell would be a first class upgrade.

    Advice to Management

    Hire Executives and District management that values your employees and supports the Club level managers. Listen to in club staff regarding promotions and member needs. Observe NY and Federal Labor Laws.


  10. Helpful (1)

    "I second the notion of this company being "The McDonalds of health & fitness""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clean Team in Washington, DC
    Former Employee - Clean Team in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings part-time (More than a year)

    Pros

    Energetic, friendly atmosphere, laid back

    Cons

    No communication from upper management at all. The make changes without prior notice and they don't value the employees that actually do the work to keep the gym running at all, only the ones that kiss butt and tattle on other employees to gain favor. The new general manager is only looking out for himself.

    Advice to Management

    RESPECT YOUR EMPLOYEES NOT JUST YOUR PERSONAL FAVORITES, STOP LISTENING TO HEARSAY AND COMMUNICATE!!!!! KEEP YOUR OTHER MANAGERS IN CHECK


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