Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated March 13, 2017
339 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Patrick Walsh
29 Ratings

339 Employee Reviews

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Pros
  • short commute, free gym membership (in 76 reviews)

  • It is also great to have a free gym membership (in 66 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 24 reviews)

More Pros and Cons

  1. "Personal trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings full-time

    Pros

    Liked my clients. They were cool

    Cons

    Management was horrible. Thats what makes or breaks a buisness

    Advice to Management

    Stop being Lame. Listen to your employees


  2. "Violation of labor laws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Ramsey, NJ
    Former Employee - Membership Consultant in Ramsey, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    free membership (if your GM actually allows you to work out)

    Cons

    12-14 "closeout days", $6 an hour pay as a sales consultant. get paid for 40 hours at $6, work 80 hours.

    Must work both weekends or at least one Saturday. Most GM's take off on the weekends and are not to be found on the weekends if you have a question regarding sales/billing.

    Management threatens you will loose your job.

    Boiler room tactics

    Sales Directors are shady and encourage breaking company policies.

    billing problems like you can't imagine

    BOYS club/ HR nightmare

    NO room for advancement

    Advice to Management

    None because there is no open door policy. Most managers leave and have trouble outside of the fitness world selling because they are used to manipulating the system to make sales.

    Once you leave TSI, you will realize what a circus/revolving door/CYCLE of emotional abuse this place is...

    Stop being shady


  3. Helpful (1)

    "Member Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    short commute, free gym membership

    Cons

    bad management, high stress, low pay, inhumane balance of workload to pay, exhausting, frustrating, bad pay

    Advice to Management

    Treat employees like human beings, not robots.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Personal trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends

    I have been working at Town Sports International Holdings part-time (Less than a year)

    Pros

    Good team and good vision

    Cons

    Less floor hours and better training for employees

    Advice to Management

    Keep pushing trainers


  6. "instructor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    Fexibility and childcare available during working hours.

    Cons

    Salary compared to comparable swimming lessons


  7. "group Fitness instructor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Fitness Instructor in New York, NY
    Current Employee - Group Fitness Instructor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings part-time (More than 8 years)

    Pros

    teaching various formats to wonderful people, love my work

    Cons

    need more work and better benefits

    Advice to Management

    we need more classes but love what i do and the gyms i work at


  8. "not worth it unless you have a following, locations not clean"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer
    Former Employee - Personal Trainer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (Less than a year)

    Pros

    there could be management opportunities

    Cons

    If I were to judge by my time there a few years ago: revolving door of managers, the 3 locations I worked in and visited were dirty

    Advice to Management

    If I were to judge by my time there a few years ago: fitness dept needs overhaul


  9. Helpful (1)

    "Nice Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    Working at the BSC was a terrific start out of high school, and a good way to learn the procedures of a company.

    Cons

    They were inefficient with the way they paid their employees.


  10. "personal trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Town Sports International Holdings part-time

    Pros

    Great place for a first job if you want to be in the fitness industry. Meet lots of great people here and the atmosphere is fun. Depending on the manager you work with, you may have the good fortune to learn a lot about exercise programming and becoming a top-notch trainer, because that manager truly is interested in helping his/her employees grow professionally.

    Cons

    Being a personal trainer is a difficult job. Pay for trainers is on commission at this company, so if you don't train clients, you don't get paid. Also, the commission rates are pretty low (they were lowered a couple of years ago), so to make good money, you have to work all kinds of crazy hours. The hours are long (work early mornings, stay until the evenings), and quite often with 1-3 hours of downtime often between clients and classes. This makes for a long day and makes it difficult to achieve work-life balance. Also, there seems to be a disconnect between corporate offices and the clubs themselves. I do not feel supported by this company, in terms of my professional growth and as a valued employee.

    Advice to Management

    Organize and communicate your policies better. Structure your compensation plan in a way that commission employees can make a decent living and have work life balance. Treat your employees as the valued asset to the company that they really are.


  11. "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    -Laid back atmosphere
    -Help from senior management
    -Friendly coworkers

    Cons

    -Not a lot of diversity in daily tasks



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