Town Sports International Holdings Reviews | Glassdoor

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Town Sports International Holdings Reviews

Updated January 18, 2018
653 reviews

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653 Employee Reviews

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Pros
Cons
  • Work/Life Balance could be better (in 32 reviews)

  • Low pay, little to no breaks even with a 6 hour shift (in 33 reviews)

More Pros and Cons

  1. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    Good entry level fitness management

    Cons

    Low pay
    Micro Managment
    You’ll learn what not to do as much as what you should

    Advice to Management

    More consistent 360 reviews and audits


  2. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Team
    Current Employee - Welcome Team
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings part-time (More than 3 years)

    Pros

    I think the culture has changed over the years and although it was hard at times, where we are heading is so exciting. I have a great team I work with and support to succeed is overwhelming. I love working for TSI and feel comfortable with the growth opportunities I have received and the potential to grow is still available.

    Cons

    Although the training is available, I don’t always know where to find what I need or I get different answers from different managers. I think that some managers need to be retrained because “different clubs have different policies” isn’t always true.

    Advice to Management

    More training for welcome team and other non manager roles would be helpful. Otherwise keep it up!

  3. "Amazing hiring and training. Very impressed with the organization and talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Woodmere, NY
    Current Employee - General Manager in Woodmere, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    The thing I like the best are the people I am working with. Amazing Team spirit and energy. Tremendous support from upper management.

    Cons

    Working for a corporate company has more layers than I was used to. Especially when having to get things done like purchasing.

    Advice to Management

    Keep doing what your doing. You made me feel so comfortable coming in as a new hire.


  4. "Counselor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fun, flexible schedule, great bosses

    Cons

    there are no cons to this job


  5. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    Really good staff to work with

    Cons

    Took a lot of the percentage


  6. "Transitioning company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Washington, DC
    Former Employee - Director in Washington, DC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    Flexible schedules. Free health club access. Great pro.

    Cons

    Pay is just fine. Company is struggling. Uncertainty


  7. "great environment - poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Great environment, building relationships with members, and fitness community

    Cons

    poor pay structure with constantly changing commissions

  8. "Intensive results based position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    Great Compensation structure
    Good amount of autonomous control over your facility
    Very direct line of communication with superiors
    Clear expectations set

    Cons

    Can be stressful both in work load and pressure to meet quotas
    Managing all aspects without department heads can be difficult


  9. "Very results oriented position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    In short, you have the potential to make great money. The company is very straightforward and direct on what they expect of you.

    *Great compensation plan
    *Direct line of communication to superiors

    Cons

    Too results driven. It is absolutely important to stay focused on attaining goals, but passive aggressively threatening employees on bad months is not a good route to go. Company rarely allows you to exercise discretion for scenarios.

    Advice to Management

    Allow General Managers to have more autonomy with member issues. Focus on improving your older assets to bring them up to speed. Too many older gyms falling apart.


  10. "Accurate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Swim Teacher in Washington, DC
    Current Employee - Swim Teacher in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Flexible schedule, easy work environment, no micromanaging, clean facilities, easily accessible via public transportation , because associated with a college campus...closed on holidays

    Cons

    Because associated with college campus, closed on holidays. Sometimes feels like working in a twilight zone...office culture is
    slow, some equipment is old and needs replacement, need more pool toys for working with kids


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