Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated June 1, 2017
348 reviews

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348 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 76 reviews)

  • Free gym membership included with access to all TSI facilities (in 66 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Good if you love to work at a great gym, not great pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Swim Instructor in Wellesley, MA
    Current Employee - Swim Instructor in Wellesley, MA
    Doesn't Recommend

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Gym membership to all network gyms in east coast. Not a lot of supervision. Can set own hours.
    Trainers paid well - no one else though....

    Cons

    Pay rate seems good but with cancellations and schedule gaps, it is really low pay and working for a lower rate but with guaranteed hours would be better.
    Have to purchase own swim suits, fleeces with logos
    Benefits are terrible - most people use spouse benefits or are young and don't go to doctors.
    Management is really unappreciative of swim staff
    Pool is not always properly balanced - temperature changes, chemicals, etc.
    Lifeguards are treated horrendously and not given breaks.

    Advice to Management

    Be more appreciative of all staff. I have worked there for 5 years and the new managers never even introduce themselves even though I bring in all my own clients.


  2. "Fitness Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Washington, DC
    Former Employee - Fitness Manager in Washington, DC
    Recommends
    Neutral Outlook

    I worked at Town Sports International Holdings full-time (More than 5 years)

    Pros

    Opportunity to mold and cultivate young trainers

    Cons

    The pay could have been better

    Advice to Management

    Freelance on the side


  3. "Accounting Clerk"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Accounting Clerk in New York, NY
    Current Employee - Accounting Clerk in New York, NY

    I have been working at Town Sports International Holdings (Less than a year)

    Pros

    awesome team, easy going administrators

    Cons

    No cons at the moment


  4. "No good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in West Hartford, CT
    Former Employee - Housekeeper in West Hartford, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings part-time (Less than a year)

    Pros

    Free gym membership was definitely a plus everyone was laid back and cool maybe too laid back but that's pretty much all I can say for pros

    Cons

    The locker rooms were gross obviously the supervisor didn't care to check the work before shift change. toilets had rings of black stuff around the rim ,dusty counters and hair all over the floor I decided to never work or workout there

    Advice to Management

    Care more about employee performance and customers


  5. "CSM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Boston, MA
    Current Employee - CSM in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Internal growth and development is great as they love to promote from within.

    Cons

    There seems to be a lot of turnover


  6. "Front desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Philadelphia, PA
    Current Employee - Sales Consultant in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Pros

    This position offers a wide variety of flexible options that are uniquely designed to enhance the members and workers quality experience.

    Cons

    Member expectations of the quality and quantity of services may exceed the job scope of the employee even when you consistently perform over and above what your job description outlines.

    Advice to Management

    Help me help you.


  7. "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Front Desk Associate in Brooklyn, NY
    Current Employee - Front Desk Associate in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings (Less than a year)

    Pros

    General Manager is cool and takes care of employees work life balance

    Cons

    Corporate changed monthly dues as well as commission model. MC's don't make any commission at all after that policy change. TSI doesn't care about it.

    Advice to Management

    If you want to position yourself as an exclusive gym and raise the membership rates you should also consider paying your employees more as well.


  8. "Disgusted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Philadelphia, PA
    Current Employee - General Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Colleagues are great! Seems to be the consensus as to why people stay as long as they do

    Cons

    Company doesn't care about their employees. They constantly change and are not stable

    Advice to Management

    Care about your employees on the front lines. They are the ones bringing you $$$$


  9. "Terrible, they cut pay 70% without a choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Medford, MA
    Former Employee - Membership Consultant in Medford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time

    Pros

    Got to workout whenever you wanted

    Cons

    The most deceitful company ever

    Advice to Management

    Grow a set and Stand up to corporate because they don't run the gym YOU do!


  10. "Business Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    worked with amazing people who have great work ethics and family values.

    Free Gym Membership :)

    Free Coffee and sometimes snacks, occasionally we had smoothies on Fridays.

    Located in a convenient area which made it very easy to commute to work.

    Cons

    The company overall does not know where what they are doing. They failed to value the brand and dropped prices to compete with lower end gym franchise. Overall, my experience was great and I would do it again but they need to stick to their own lane and not compete with others. TSI lost alot of great employees because of this.

    Advice to Management

    Value the remaining employees because they bring in the sales which means money to your company.


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