Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated November 21, 2017
647 reviews

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Pros
  • Make own schedule, free gym membership (in 138 reviews)

  • Flexible hours, Free gym membership, employees/managers friendly (in 131 reviews)

Cons
  • Work/Life Balance could be better (in 32 reviews)

  • Low pay, little to no breaks even with a 6 hour shift (in 32 reviews)

More Pros and Cons

  1. "To much about sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Great members and people, salary was good

    Cons

    Unrealalistic sales goals, not enough focus on members, cut programs to make budget

    Advice to Management

    Just take care of members, and the rest will solve itself


  2. "Minimum wage 15cent raise once a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in New York, NY
    Current Employee - Housekeeper in New York, NY
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    As with any job its what u make of it must members are very nice and u get to meet judges lawyers athletes up and coming and pros I and some other workers have gotten work privately

    Cons

    a lot of the members are entitled and sloppy

    Advice to Management

    If u want to get promted they make keep track of everything u do on a form called it to warrent a promotion ur better off leaving then coming back for the position u want there a lot of management positions but they not available in all locations customer service man general man lead front desk sales manager

  3. Helpful (1)

    "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hartford, CT
    Former Employee - Anonymous Employee in West Hartford, CT

    I worked at Town Sports International Holdings part-time

    Pros

    Flexible hours, Free gym membership, employees/managers friendly

    Cons

    No real way to work up, expected to make sales despite having actual membership consultants


  4. "Director of Talent Development"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time

    Pros

    Lot of room for upward growth.

    Cons

    If you are comfortable with a quick pace, this is the place for you.


  5. Helpful (2)

    "Be honest about pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Free gym membership to run down gyms. Ability to network with all different types of people, which helps you find a better job.

    Cons

    In order to get your commission, which is $10 per sale you have to make more sales than the club has cancels, which means basically, if there are 200 cancels in a month and you and your coworker do a ton of work to get 199 people to sign up you won’t get commission. So, you’re doing all this work for base salary which is minimum wage (you’re better off working for McDonalds.) This is something, when they are hiring, they don’t make clear until the end of the month when you’re already convinced you’re going to make your commission. I believe this company won’t be around much longer because they are so disorganized, the owner doesn’t really care about the company, I think mainly he’s just trying to get as much money out of it as he can as the ship is sinking.

    Advice to Management

    Be honest and up front about what your employees are to expect when it comes to the commission and how it works. Don’t tell them that they are going to get $10 per sale and then later tell them that they won’t get it unless they get an impossible number of sales. That’s called bait and switch.


  6. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    Make own schedule, free gym membership

    Cons

    No growth potential, no benefits


  7. "Baby-sitter/ Swim Instructor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings part-time

    Pros

    I got to teach children with disabilities how to swim .

    Cons

    I was paid less then other swim instructors

  8. Helpful (1)

    "nysc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free gym membership, sometimes they have a sauna thaty works

    Cons

    your sales will get stolen, managers don't care


  9. "TSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great sense of teamwork from all levels, cares about your individual development, opportunities for growth, pay is competitive, positive work atmosphere

    Cons

    Sometimes I wish there were more hours in a day to accomplish certain tasks but being busy does make the day fly by!

    Advice to Management

    With the right employees in place and a positive attitude throughout your club, your location will be a place everyone wants to be a part of. If those qualities are lacking, it will impact the atmosphere for your members and prospects.


  10. Helpful (1)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    Ok hours. Friendly people who work at corporate office

    Cons

    Poor management lack of diversity


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