Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated April 23, 2017
344 reviews

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344 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 76 reviews)

  • Free gym membership included with access to all TSI facilities (in 66 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 24 reviews)

More Pros and Cons

  1. "BSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Wellesley, MA
    Former Employee - Personal Trainer in Wellesley, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    *Great training
    *Perfect for getting feet wet and receiving training to become a personal trainer

    Cons

    *Poor benefits
    *Low work morale
    *Poor management

    Advice to Management

    *Invest in employees more


  2. Helpful (1)

    "Group Exercise Instructor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Exercise Instructor in Philadelphia, PA
    Current Employee - Group Exercise Instructor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings part-time (More than 5 years)

    Pros

    Great rates on personal training, access to pool in the summer, some free CEC courses.

    Cons

    As a long time employee, working for TSI has changed from a place that helped me hone my skills as a fitness professional and help other trainers and instructors improve their performance to a place that has a dark cloud hanging over it. Policies are constantly changing. Currently my department is being managed remotely by someone who is in charge of over 200 instructors. They do their best, but things fall through the cracks. The General Managers have so much responsibility that it is challenging for them to have positive interactions with staff and members at times. TSI used to have some of the hardest working, intelligent Operations Managers but they have moved on to opportunities with companies that show true appreciation for their employees.

    Advice to Management

    The new High Volume Low Price model seems to be bringing in new members, but the sense of community is no longer there. Members and staff used to connect and feel like a family. Management needs to help boost staff morale and provide better Customer Service Training (like Chik-Fila) to all of the employees.


  3. "BSC Lynnfield"

    Star Star Star Star Star
    • Work/Life Balance
    • Senior Management
    Former Employee - Welcome Team in Lynnfield, MA
    Former Employee - Welcome Team in Lynnfield, MA
    Recommends
    Approves of CEO

    I worked at Town Sports International Holdings (Less than a year)

    Pros

    Great Place to work! Great managers and work environment. Also great benefits when you work there.

    Cons

    No cons for working at BSC. Great experience


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  5. "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None there aren't any benefits to working here other than work life balance and free membership.

    Cons

    Everything don't work here no organization no direction.

    Advice to Management

    Do not work here. No organization and no structure. The blind leading the blind.


  6. "Easy Money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Team in Boston, MA
    Former Employee - Welcome Team in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy money - not overly demanding.

    Cons

    Lack of respect
    Long hours
    Poor management


  7. "Membership Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Wellesley, MA
    Former Employee - Membership Consultant in Wellesley, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Made decent money. (But I was in a "Premium" club that also had a separate, summer membership we could sell to an outdoor pool complex- a situation in place when they bought the existing health club. Not sure my income was anywhere near "norm" of other membership consultants.)

    Cons

    Company (corporate out of NY) had ZERO respect for employees, constantly changed procedures- trying to find something that "worked"- while getting more and more hard core "salesy"- which absolutely didn't work- but good luck telling them that...as numbers kept dropping, not increasing... Their "answer" was to amp up sales pressure/tactics/fees more...and around and around it went. Things got worse and worse over my years- so I finally left.
    Mandatory hours were ridiculous!

    Advice to Management

    Why bother- they don't care and wouldn't listen.


  8. "Membership consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Boston, MA
    Former Employee - Membership Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings (More than a year)

    Pros

    Laid back job environment

    Cons

    They do not care about their employees at all will change your pay on a whim

    Advice to Management

    Stay clear


  9. "Very frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Consultant in Boston, MA
    Current Employee - Fitness Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings part-time (More than a year)

    Pros

    Friendly staff, free membership, reduced rates for personal training, great relationships with the members. Other than that I have no more pros!

    Cons

    No communication between staff and management. Managers only care about sales and not the existing members and any issues they have.

    Advice to Management

    There is ZERO consistency with pricing and corporate doesn't seem to have a clue about how to run a business. The new ad campaign was an embarrassment. They paid someone a lot of money to essentially mess up the campaign. " I built this" slogan was supposed to be a hash tag but clearly no one in marketing picked up on the fact that it was wrong. So glad to see they spend there money on incompetence but continue to cut hours in the clubs where the work really happens. Now all members can talk about the rumors of being sold or going out of business. Absolute madness!


  10. "Fitness Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Negative Outlook

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Ability to make 80+ K per year. The people inside the clubs are knowledgeable of the industry.

    Cons

    No consistency among business perspective. Often changing CEO which changes structure of overall club directive. Does no allow for consistency or creativity.

    Advice to Management

    Set a directive and stick to it. Do not try and recreate the wheel every week.


  11. "Appreciation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in Bronx, NY
    Former Employee - Membership Consultant in Bronx, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Town Sports International Holdings (More than 3 years)

    Pros

    all access membership to the many gyms was a huge plus, not working out was not even an option. Great co workers overall but upper management was a little stif.

    Cons

    Low base pay and room for salary to go north was very rare. It was as though you needed to give an arm or a leg to be rewarded for your hard work and efforts.

    Advice to Management

    It's always good to be appreciative of your employees because when appreciated there is nothing employees will not do for the betterment of the company.


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