Town Sports International Holdings Reviews | Glassdoor

Town Sports International Holdings Reviews

Updated September 18, 2017
362 reviews

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362 Employee Reviews

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Pros
  • It is also great to have a free gym membership (in 77 reviews)

  • Free gym membership included with access to all TSI facilities (in 67 reviews)

Cons
  • Work/Life Balance could be better (in 25 reviews)

  • Very high turnover of management (in 19 reviews)

More Pros and Cons

  1. "GM at TSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Washington, DC
    Former Employee - General Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Working in a gym environment

    Cons

    Inconsistency, ever-changing membership plans and commission changes that effect your team and members, constant company downsizing which results in instability and distrust among employees and management having to take on multiple management roles, really hard to make a bonus due to random charges made to your P&L, success is based on number of membership sales versus dollar amount of memberships sold

    Advice to Management

    Be consistent with your commission structure and membership plans, provide support to your teams and let them know what's going on within the company, change bonus structure to a dollar amount monthly goal so the club and company is profitable


  2. "Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time (More than a year)

    Pros

    Absolutely nothing, there are no pros, but you get a free membership. I work in DC, come at me TSI

    Cons

    Everything, and the pay. Don't believe the hype! The positive reviews are fake trust me. Believe the negative there is no positive. I work in sales they cut pay but not the pressure.

    Advice to Management

    They won't listen, there out of touch

  3. Helpful (2)

    "Fitness Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Washington, DC
    Former Employee - Fitness Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Town Sports International Holdings full-time (More than a year)

    Pros

    Good compensation, Sales process is well thought out and easy to implement. The staff I managed was exemplary; however I was the only manager in my gym that treated them with any respect.

    Cons

    Company culture is awful. They are so many layers of upper management that do nothing but look at numbers, repeat numbers and contribute absolutely nothing to the actual process. I came on board not knowing that the company's stock had nose dived and the solution was 1. "Labor Optimization" Fire people and make others do their jobs. 2. "Increase Sales" Raise goals; then try to attain them by the use of threatening, yelling and other fear tactics to scare employees into selling more. I was literally asked "Do you want me to give him a verbal punch in the face?" about one of my staff members. 3. "Reduce Operating Budgets" Under staff life guards, clean team and front desk and take break time out of their paychecks without giving breaks. Require trainers to work floor-time without paying them. I was told "Make life miserable for them" if they did not comply. Put off equipment repair. Don't obtain necessary pool license until you get caught without it and don't do pool upkeep despite lifeguards telling you that the pool is unsafe to swim in. 4. "Reduce Revenue Losses" Refuse all refunds no matter what the situation is and send every member requesting one to someone that does not have the authority to give it to them.

    This was the all-time, worst company I have ever worked for. They have managed to appease the stock holders temporarily with these tactics by slightly increasing profit; however I anticipate the fall of this corporate giant if things do not turn around soon! Competition is already stealing all the trainers in the area where I worked by treating them better!

    Advice to Management

    Reduce the layers of upper management and replace the decision makers with those who have recently worked in front-line management positions. Pay attention to demographics and natural peaks and valleys in sales and set goals consistent to them. Give more in true value than you receive in monetary value. Make the prime importance of the company treating customers and employees with fairness and respect and your stock will increase effortlessly! Ask the front line producers what will help them succeed and follow what they say.

     A friend gave me the book "Good to Great" by Jim Collins and everything the author says killed businesses in the past is what this company is doing. Despite being neck to neck with their competitors and everyone flourishing, Collins details why some companies nose dived while others rose to the top. I have friends still working there and I honestly hope that the CEO reads this and thinks about it. I would hate to see a company that has so much potential go to its grave because the prime objective is "Take all you can get and give as little as you have to."


  4. "General Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Not many; lots of locations, always opportunities

    Cons

    Everything; terrible pay, terrible systems, terrible work/life balance


  5. "Management is iffy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Town Sports International Holdings part-time

    Pros

    The reason I continue to work at Boston Sports Clubs is because of the team environment you're brought into when you work for the company. The members are the best part. Our team members are always welcoming and nice.

    Cons

    They pay isn't that great and if you need a day or two off and tell management weeks to months in advance you still have to get coverage. Management tries to act like they're kings and queens, but the heart of the company resides in the clean team, babysitters, trainers and welcome team. In working at BSC I have made great relationships with some really awesome people. If I were to leave it would be due to the management talking down to me one too many times.

    Advice to Management

    Be happy and appreciative when you have people who work as hard as they do.


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    Free membership. Staff are nice and great to work with. Good networking with clients and staff
    There's not much good to say about this company.

    Cons

    Too many. Work optimization. Everyone is required to do 2-3 jobs. The CEO is out of touch with employees. Staff morale is at an all time low.

    CEO needs to be In undercover boss. Your sales people will make or break your company.

    Board shake up is needed to oust current CEO. He is the absolute worse.

    Advice to Management

    Pay your sales people. They are the bread and butter.


  7. "Personal trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Town Sports International Holdings full-time

    Pros

    Great place to work and for fitness

    Cons

    Frequent members always ready to train

    Advice to Management

    Keep up the good work

  8. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Smithtown, NY
    Former Employee - Fitness Manager in Smithtown, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to build strong relationships with people who you meet in the facility. Free gym membership and decent benefits are available for full time employees. Obviously you have a free gym membership and get a one hour break during your 8 hour shift. It is a great place for someone coming out of college to learn about and get experience in the fitness industry.

    Cons

    Management shifts are all over the place. For example, one day you may be working 8am-5pm and the next day you are working 12pm-9pm. Every day of the week is a different rotating shift so it is extremely hard to have a work life balance. You rarely (basically never) get two consecutive days off in a row, making it impossible to go on small trips out of state or travel. PTO is accrued but upper level managers will tell you when and when not to use it. You are advised not to take PTO during september and january since these are the busiest months of the year. The sales goals and quotas are cutthroat and unrealistically attainable. Revenue goals are projected based on if the business is growing however this does not always happen. Upper level managers will micromanage every aspect of your employment. 50 cold calls per day is the expectation for managers and salespeople. Upper level management will sometimes audit whether or not you made these phone calls or not. The company as a whole is cutting budget from departments such as the "welcome team" which is the front desk staff. Since these hours are cut from budget, as a manager you may be required to cover for front desk staff and at the same time be held to your high quotas and sales metrics regardless of how much extra work you had to perform as a result of the declining performance and massive budget cuts made by the company. Sales people do not make commission on sales unless the club hits member net gain. In other words, if the amount of membership cancellations exceeds the amount of membership sales, you will not be paid commission. The sales position in the club is the heart throb of the business and all other departments such as personal training rely on the membership counselors to bring in new business. These membership counselors are only making $9 an hour and do not make commission on sales unless the club is profitable. It is an extremely steep uphill battle for all positions in the club.

    Advice to Management

    Pay sales people commission. They need an incentive to bring in new business. It's common sense that if you're going to offer a performance based position that it should include commission. You are only causing a massive turnover rate that will not stop, and managers are being drained due to the budget cuts.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I work birthday parties and it is easy to set my own hours

    Cons

    The pay is minimum wage.


  10. Helpful (1)

    "Steadily going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 10 years)

    Pros

    Great team atmosphere.
    Great health benefits.

    Cons

    Constantly changing pay structure, no support form constantly having fly by night, untrained, management hired from the outside. No room for growth.

    Advice to Management

    When you have a great employee you should treat them as such. Management should be hired from within, not from the outside.


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