TowneBank Reviews | Glassdoor

TowneBank Reviews

Updated September 1, 2017
7 reviews

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Current Employees

3.9
StarStarStarStarStar
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TowneBank Chairman and CEO G. Robert Aston Jr.
G. Robert Aston Jr.
3 Ratings

7 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TowneBank full-time

    Pros

    As a current employee I look forward to going to work everyday and the amount of resources and expertise of the staff is unparalleled. Everyone is always willing to offer assistance not only for the good of their fellow co- worker, but also for the good of the company. -Towne Insurance employee

    Cons

    The only con I can think of is that there is not a TV in the break- room

    Advice to Management

    TV in the break- room. Everything else is great.


  2. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TowneBank as an intern

    Pros

    Comfortable atmosphere to work in
    Great management
    Friendly staff in all areas of the job

    Cons

    I cannot think of cons to this company

  3. Helpful (1)

    "Work Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TowneBank full-time

    Pros

    The work environment is absolutely stunning...I feel like I am working at 5 star restaurants or 5 star hotels at every TowneBank office I have to do work in. Also the work in and of itself is not hard at all for the most part and the people are friendly

    Cons

    Benefits are really good but are somewhat expensive and communication isn't always the best between co-workers; you have to sometimes pull teeth to find out changes that are being made to the technology environment

    Advice to Management

    communicate a little bit more often with junior staff on changes being made to the environment other then that everything else is great!


  4. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Coordinator in Virginia Beach, VA
    Current Employee - Loan Coordinator in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at TowneBank full-time

    Pros

    Great place to work, room for growth, care about their employees

    Cons

    it is always cold lol that its

    Advice to Management

    continue what your doing


  5. Helpful (9)

    "Happiness with job depends on location and supervisor/manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TowneBank full-time

    Pros

    Vacation and sick leave is good. Most people can walk in off the street and get three weeks paid. Monday thru Friday work week paid holidays off. Tellers and a few other job types get a clothing allowance depending on either Full or Part time status. Training opportunities and advancement opportunities if willing to relocate and "drink the TowneBank Kool-Aid". There are opportunities to make extra money in branches if you sell credit cards ($10 to $20 per card) or make referrals to your local Raymond James representative for Annuities. I know others have flexible schedules and are happy with it.

    Medical/Dental/Vision/401k/Life Insurance/Aflac/Long Term Care/HSA all available. Profit sharing bonuses each February/March based on bank performance.

    Cons

    Truth about the clothing allowance for tellers: you get $600 twice a year for full time or $300 twice a year if you part time. Unless you work 5 days a week you are considered "part time". So you can work 4 days a week and get the same allowance as someone who works two. Doesn't really add up when you consider that most suits cost $150. Not to mention the costs of dry cleaning, assuming you have a decent one to choose from. Employees pay the taxes associated with the clothing allowance which is randomly taken out from a paycheck without a notice of the deduction in advance.

    Everything is super hush, hush. Depending on where you are in the company (location and department) depends on what you know. Case in point: TowneBank branch gets robbed, ends up all over internet/social media, etc. The only notification received from Senior Management was three days later telling everyone to keep their mouths shut, not to talk to the media and reference to the employee handbook about "conduct on the internet". Let's be honest, I don't expect a play by play, but when you work with the public, my customer base shouldn't know more about what is going on than the employees...you look and feel like an idiot. How hard is it to send an email about "the incident" Seriously?

    Don't bet on getting a raise for an exemplary review, those are only given every three years across the board depending on the how well the bank is doing financially. (Which by the way every quarter and every year is a "record profit" over the previous time frame). There are constantly emails coming out about people getting promoted at corporate to VP of this or EVP of that. While I am sure that these folks have worked hard and no doubt deserve to be recognized for that, people on the front lines in branches work everyday DIRECTLY with members who invest their money in this institution. Shouldn't we thank them with a promotion or raise?

    The bank runs promotions for credit card sales and I sell them on a pretty regular basis but not every branch will have the clientele that wants or qualifies for credit. The annuities campaign sounds good, you just have to make of referral for someone who has $25k to invest and is willing to sit and chat...that's it. Not so fast. Your representative has to actually call the person and set up an appointment to chat, which doesn't happen. Then the members call back or stop by and say they never received a follow up...and the money goes elsewhere. Hasn't anyone in TowneBank figured out why an entire region never has any "qualified referrals"? Must be too busy drinking the Kool-Aid at Headquarters to figure that one out.

    Branch Managers, Commercial and Private Bankers have goals and make Chairman's Club (read: Bonus Money) based on meeting or exceeding those goals. So those folks have to talk to current members about deepening their relationship with TowneBank and also have to go out and get new business. That is generally how sales works. People step on other people's toes and the next level up constantly takes credit for the "underlings" work. No different at Towne. My supervisor (among several others I know of) do not attempt to leave the branch to get new business. Rather they take walk in business and code it to themselves or after the underling (me) does the hard work of talking them up, getting a entire relationship (personal account, business account, credit card and line of credit) you get this: "Wow that is really great, go ahead and code that to me". Wait, what?! What did you do? Response is "you don't get credit for business coming in" Fair enough however if you didn't do anything to get them to walk in the door why should you get credit for something you didn't do? This is an act of desperation folks. You see this is after they (Branch Managers, Loan Officers) have worked to get almost an entire new relationship (or a big extension of an existing one) just to have their boss sweep out from under them and take credit for it. How is that for empowering your folks?

    Company wide "Family Dinner's" are eerily similar to a pyramid scam company. Music, lights, a big group of people singing and pulling people up on stage. It was very uncomfortable.

    The bank is constantly looking for ways to save money while they spend money like it's going to expire. They cut staff in branches and various departments to save money and expect the same level of work output. The buildings while beautiful, are over the top, extravagant really. They say they want employees and bank members to "feel pride" where they are. I feel it's really more of showing off. We were under a "hiring freeze" for some time and that's because Senior Management was busy plotting the Towne takeover of other companies and banks. If I am not mistaken, TowneBank acquired 4 different companies over the course of 2014. As the company grows so does Bureaucracy and with each merger the Hometown banking diminishes a bit more.

    Advice to Management

    I think I have hinted enough thus far that changes are needed and that there is a lack of leadership in some areas. I would be positive about it if I thought it would make a difference.


  6. Helpful (1)

    "Great vacation, underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great flexibility and environment. Buildings are beautiful.

    Cons

    Little too much of "drinking the kool-aid" for their brand. Promotion and opportunities take years.


  7. Helpful (2)

    "Poor Salary, good PTO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TowneBank full-time (More than 3 years)

    Pros

    Great vacation and sick paid time off.

    Cons

    Terrible salary scale for non management employees.


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