Toyota North America Reviews | Glassdoor

Toyota North America Reviews

Updated July 18, 2018
720 reviews

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3.8
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720 Employee Reviews

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Pros
Cons
  • "A lot of overtime ( work life balance)" (in 88 reviews)

  • "Moving to Texas shakes up the snow globe" (in 40 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "A company who truly cares about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Plano, TX
    Current Employee - Senior Analyst in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toyota North America full-time (More than 5 years)

    Pros

    Toyota offers their employees competitive salaries, a great benefits package, and tons of onsite amenities meant to encourage a healthy work/life balance, fitness, etc. Most importantly, when they say that respect for people is a core pillar of the Toyota Way, they mean that. I've been with this company my whole career (started as an intern and was hired on full time almost 5 years ago), and have no plans to leave any time soon. I'd recommend Toyota to any family member or friend.

    Cons

    As with any large corporation, decision making can be a process at times, with many layers of approvals needed.

    Advice to Management

    Continue supporting your team members and give them the autonomy to make decisions and learn.


  2. Helpful (2)

    "Toyota in TEXAS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Plano, TX
    Current Employee - Consultant in Plano, TX
    Recommends
    Positive Outlook

    I have been working at Toyota North America full-time (More than 10 years)

    Pros

    You will not find a better culture here at TMNA

    Cons

    Still working through their big move and settling in

    Advice to Management

    Continue to keep us informed - doing a reat job

  3. "Dealership personnel-service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Advisor/Assistant Service Manager in Franklin, TN
    Current Employee - Service Advisor/Assistant Service Manager in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toyota North America full-time (More than 5 years)

    Pros

    They have one of the most loyal following of customers. Most all of Toyota owners, own and drive only Toyota and will not switch manufacturers. Customer base also loyal to maintaining their vehicles at the dealership and most do all necessary maintenance and repairs to vehicles.

    Cons

    Not necessarily a con but the vehicles run so well that there isn’t an overwhelming amount of business involving serious repairs. There is enough to make a good living and being they rarely need repairs , customers are willing to to do necessary services and preventative maintenance to the vehicles to keep them running repair free.

    Advice to Management

    More incentives to service employees.


  4. Helpful (3)

    "Everything that glitters isn't gold...Toyota has a dull shine!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Plano, TX
    Current Employee - Anonymous in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Toyota North America full-time (More than a year)

    Pros

    Great Benefits -401K, Healthcare and Discounts, Nice Facility and Amenities, Alternative Spaces to Work, Some Great People to Work With, Abundant Parking, Great Location (Nearby Restaurants)

    Cons

    Company still trying to determine One Toyota identity. More focus on Technology versus people, Broken Promises Once Hired, Deplorable Management - People promoted as a result of the relocation, but not trained

    Advice to Management

    HR and managers need training in active listen and emotional intelligence. Amenities does not make up for lack of flexibility and work/life balance.


  5. "Customer Relations Rep at the Customer Experience Center in Plano, TX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Representative in Plano, TX
    Former Employee - Customer Relations Representative in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Toyota North America full-time (More than a year)

    Pros

    Benefits and Competitive Compensation for Job.

    Cons

    Verbally Abusive Customers; Unrealistic Phone Wrap Up Expectations; Not Adequately Trained in Key Areas; Staffing Shortage and No Work/Life/Balance for Closers.

    Advice to Management

    This is a very stressful job! The company culture is great; however, this particular job is not! Every few weeks, you have to deal with a combative and verbally abusive customer. Training to handle hostile customers is not adequate.  When you're between phone calls, you are expected to answer emails; even though there is a dedicated email team. All of this, while maintaining a 1 minute 30 second phone call wrap up. There is a staffing shortage in several key areas within the department such as reimbursement, telematics and product knowledge. The department is top heavy with operational managers that are disconnected from employees within the department. Lots of short-timers from California enticed to move to Texas with large monetary incentives who have essentially "checked out" before their move back to California. Employees do not feel appreciated by management. Lastly, the Reps that "close" have hours that are not conducive to having quality family time, thus there is no work-life-balance. All of this leaves you feeling emotionally drained at the end of each day.

    Take the pulse of your employees CEC Management. Make changes that lead to a less stressful place to work and maybe less employees will take FMLA stress leave. Also, rotate shifts for all employees; so, that everyone can spend quality time with their family.


  6. Helpful (1)

    "Customer Experience Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience in Plano, TX
    Current Employee - Customer Experience in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Toyota North America (More than 3 years)

    Pros

    Great Benefits, Competitive Salary. These are the only reasons people stay in the customer service positions. There is a compromise is work/life balance. Or if money and benefits motivate you and nothing else. This is perfect.

    Cons

    Bureaucracy, poor computer systems, outdated processes and procedures. Everything you’d expect from a 3rd party call center. However this is Toyota’s, corporate office.

    The customer experience center has by far the worst management team I’ve ever worked for in my professional career. Unorganized, incompetent & lazy supervisors who don’t want to handle escalated calls. Cliquish Mgmt.

    if you’re a team member in the CEC you will not be able to participate in many Toyota events and networking opportunities due to “call volumes” and workforce management monitoring your every activity.

    Almost no advancement opportunities. Most Call Centers revolve and managers and supervisors help to get you to other areas. This center fights to keep you in your position because they know no one else wants do it.

    No innovation. Most supervisors and Mgmt have been with the company for more than 15 years therefore not allowing new ideas, new talent to emerge and grow the dept.

    Advice to Management

    Treat your employees better. They the ones on the front line who handle customers.


  7. "Great Job but Over Dependence on Japan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Ann Arbor, MI
    Current Employee - Senior Engineer in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Toyota North America full-time (More than 8 years)

    Pros

    1. Great benefits, 401k matching, medical, dental, vision, payed time off buy back, and etc.
    2. Good place to learn and get into the auto industry.
    3. Becoming a more collaborative company.

    Cons

    1. Many decisions still controlled by Japan, with some functions stuck there.
    2. Political and clicky work environment.
    3. Manadment improving but still need to work on people skills.
    4. Feels like we are a contract house for Japan at times.

    Advice to Management

    Try to pull project responsibility to North America earlier. People are modivatided by the opertunity to work new and interesting things. Try to avoid the pitfall of only doing production modifications project. It is nice to do something from the beginning from time to time.

  8. "Great Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA

    I worked at Toyota North America full-time (More than 3 years)

    Pros

    Great people, strong on diversity, deeply involved in community

    Cons

    moved away from Los Angeles


  9. "The Rock of Gibraltar in the Automotive Sea"

    StarStarStarStarStar
    Current Employee - Senior Manager in Plano, TX
    Current Employee - Senior Manager in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Toyota North America full-time (More than 10 years)

    Pros

    Good pay and benefits. Great corporate campus with many amenities. Values giving back to the community and volunteerism.

    Cons

    Can be long hours. Still trying to sort out the "One Toyota" blend of differing cultures from the previous California and Kentucky operations.

    Advice to Management

    Don't forget about your more seasoned employees in the rush to cater to the millennial generation.


  10. "Project manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toyota North America full-time (More than a year)

    Pros

    Collegial environment with strong commitment to the community

    Cons

    Not the highest paying company


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