Toys "R" Us Canada Reviews | Glassdoor

Toys "R" Us Canada Reviews

Updated March 20, 2017
55 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
Toys "R" Us Canada Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
1 Rating

55 Employee Reviews

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Pros
  • Good part time job for students (in 5 reviews)

  • Learn a lot about customer service (in 4 reviews)

Cons
  • Buyer Protection Plans are pushed on every cashier to push on every customer for pretty much everything they sell (in 8 reviews)

  • Head office very separate from stores, implementing policies that can create problems for store managers and sales associates to deal with (in 3 reviews)

More Pros and Cons

  1. "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Department Supervisor
    Current Employee - Floor Department Supervisor
    Doesn't Recommend
    Neutral Outlook

    I have been working at Toys "R" Us Canada full-time (More than 5 years)

    Pros

    flexible schedule, offered insurance if part time... Overtime during holiday

    Cons

    Hours can be minimal, tasks can't get complete, management doesn't listen to seasoned people ,

    Advice to Management

    Listen to people who have been there and stayed because they care, if a store can't get enough hours for a truck then management needs to help get the product out to sell!


  2. "Discrimination"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Omaha, NE
    Current Employee - Customer Service Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Toys "R" Us Canada full-time (Less than a year)

    Pros

    For 10$ hourly you are not ever able to advance with this company.

    Cons

    I was fired because of a customer who used excessive profanity I warned the customer 5 times not and still willing to help that customer or I would have to disconnect the call. I got fired because I am African American and we don't have the right within toys R us policy to do what's written in policy but others are able.

    Advice to Management

    Stop sending upper management calls to regular employees who shouldn't have taken those calls to avoid providing expected Quality the customers deserve for only 10$ hourly.


  3. "Difficult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Toys "R" Us Canada full-time

    Pros

    Fun to work with toys

    Cons

    Unorganized and high turn over rate


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  5. "Okay for seasonal"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Seasonal, money was good, hours were always available.

    Cons

    Management was all over the place, to many chefs in the kitchen. Schedule was always posted late.

    Advice to Management

    Needs better organization, less titles more leaderships


  6. "Ok High School Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Lima, OH
    Former Employee - Team Member in Lima, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Toys "R" Us Canada part-time (More than a year)

    Pros

    Plenty of hours during the holidays and there is always something to learn if you want more responsability

    Cons

    In my experience the HR staff were never really helpful or knowledgable. When asking questions about certain forms or documents they rarely had an answer.

    Advice to Management

    True with any job, but respect your employees and they will respect you in return.


  7. "It changes every single day."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Brooklyn, NY
    Current Employee - Sales Associate/Cashier in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Toys "R" Us Canada part-time (Less than a year)

    Pros

    Great team to work. There are really friendly.

    Cons

    People always complain. Salary is too low for that work.


  8. "Was a stockroom team member. I worked overnight shifts most of the time."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employees are upbeat and energetic.

    Cons

    This position is not very flexible with you.


  9. "Warehouse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    A relatively easy job, hours are good during the holiday but are slow when outside of a holiday

    Cons

    Very hard to get full time, low hours durning non holiday time. Pay is very low too.


  10. "Good place to work short term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I can't think of any.

    Cons

    There are just a few to consider.


  11. "Very nice co workers, hours are spotty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys "R" Us Canada part-time

    Pros

    Work with great people, time off requests are good, always busy never bored

    Cons

    Have to get the "measures" unrealistic expectations from managers, poor pay scale for all the jobs you have to do, managers have favourites, too many managers and most are not on the same page( they do not communicate) really big staff turnover

    Advice to Management

    Talk to each other, be fair, have staff meetings and listen to your employees.



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