Toys "R" Us Reviews in New York City, NY | Glassdoor

Toys "R" Us New York City Reviews

Updated July 20, 2017
389 reviews

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New York City, NY Area

2.8
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Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
53 Ratings

389 Employee Reviews

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Pros
Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 56 reviews)

  • Management focus on credit cards; not enough hours (in 149 reviews)

More Pros and Cons

  1. "Open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time

    Pros

    There're nice people who are willing to work hard to turn around the sinking ship.

    Cons

    Narrow minded top management run out of idea to prevent the business going downhill.

    Advice to Management

    Only out of box idea can turn your business around not the status quo.


  2. "Warehouse Flanders NJ"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Warehouse Worker in Flanders, NJ
    Former Employee - Warehouse Worker in Flanders, NJ
    Recommends
    Approves of CEO

    I worked at Toys "R" Us full-time (Less than a year)

    Pros

    Very friendly people, worked in teams and loved it

    Cons

    Big warehouse but was happy

    Advice to Management

    Good job

  3. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Paramus, NJ
    Current Employee - Cashier in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toys "R" Us part-time (More than a year)

    Pros

    Everyone is extremely nice and really has pride in their work
    Management really tries to build up a sense of kindness and pride in their employees

    Cons

    There are no cons to this

    Advice to Management

    Keep doing what you're doing


  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Wayne, NJ
    Former Employee - IT Manager in Wayne, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Toys "R" Us full-time (More than 10 years)

    Pros

    If you really work hard you will be rewarded for your efforts

    Cons

    Pressure on the company due to the challenges that the retail industry has been going through


  5. Helpful (4)

    "Going downhill..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, NJ
    Current Employee - Anonymous Employee in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Toys "R" Us full-time (More than 3 years)

    Pros

    Best people I've ever worked with. Unfortunately, they've all started to leave.
    It's great to believe in this brand, but unfortunately, hope is not enough.

    Cons

    Outdated processes. Poor communications. Tons of meetings for no reason. Bad management - higher ups have no idea what people below them or doing or how much work they're doing. LOW headcount. People leaving left and right.

    Advice to Management

    Believe in your employees more and HEAR THEM OUT. They do it all. They know it all.


  6. "Manage Registry and Apparel businesses under the BRU umbrella."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Wayne, NJ
    Current Employee - Operations Manager in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Toys "R" Us full-time (More than 5 years)

    Pros

    In house gym, encouraged to make business decisions and take risks, cool co workers make work tolerable. Flexible work hours.

    Cons

    Managed by a manager, little time to analyze business too busy doing admin stuff. No career development. Stretch people too thin.

    Advice to Management

    Change is good, new people bring new ideas.


  7. Helpful (1)

    "Jobseekers should avoid; current employees should leave ASAP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than a year)

    Pros

    Great people at manager and below level have remained; feel good brand; very good work/life balance

    Cons

    1. Company is deteriorating and just reading all the signals, will be in bankruptcy sooner rather than later
    2. Periodic rounds of layoffs in 2017 did the following: lowered morale, signalled to anyone remaining that you're expendable, increased the workload of those who remained, turned directors/VPs into ridiculous Lumbergesque bureaucrats whose survival depends upon their ability to squeeze as much out of the rank and file.
    3. Even your colleagues who you trust and like -- particularly the competent and logical ones -- are all working on their resumes and interviewing, hoping to get out while they can. This has lately created an atmosphere of distrust and misery.

    Advice to Management

    Either admit defeat and pack up, or pray that the Antitrust investigations into Amazon create some immediate miracle that help you. HR should work on an employee retention strategy as a last gasp prayer. Directors/VPs should pass the buck less, and do some work themselves.

  8. Helpful (1)

    "Get Out While You Can"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - IT Project Manager in Wayne, NJ
    Former Employee - IT Project Manager in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 8 years)

    Pros

    Used to be a decent company to work for many years ago. Still has some good people, and it's a great iconic brand.

    Cons

    I'd be shocked if the company doesn't declare bankruptcy in the next few years. Horribly mismanaged. The senior executive wing is a revolving door. Massive layoffs + lots of voluntary attrition = no business continuity and a sinking ship. Lots of inefficiency and waste. Tons of hierarchy and "yes men." Most of those who are left at the VP and director level are just bottom-feeding careerists.

    Advice to Management

    Too late to fix it now. Better just close up shop.


  9. Helpful (1)

    "Struggling retailer"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Wayne, NJ
    Former Employee - Manager in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 5 years)

    Pros

    Nice campus, some nice people

    Cons

    Very politic, its all who you know, top heavy, slow to respond to market, not creative, behind the times

    Advice to Management

    Top heavy, too many senior managers not adding value to the company


  10. Helpful (2)

    "More ups than downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Wayne, NJ
    Former Employee - Senior Business Analyst in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 8 years)

    Pros

    I worked with many great people despite many challenging years. The company reinvested time, resources and money improving existing talent.

    Cons

    Pursued unrealistic sales plans despite lower trend. Recent reduction in sales force will not increase sales and turn the company around.

    Advice to Management

    Delay trying to go public until sales and expenses are inline. Prioritize improving website experience at all costs.


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