Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated August 21, 2017
2,798 reviews

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3.0
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Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
301 Ratings

2,798 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Stock associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elizabeth, NJ
    Former Employee - Anonymous Employee in Elizabeth, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us full-time (Less than a year)

    Pros

    Discount on most of the store items

    Cons

    The discount should be a higher percentage and the discount is not for all items

    Advice to Management

    Treat all employees fairly


  2. "Team Member/Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in McDonough, GA
    Former Employee - Team Leader in McDonough, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Co workers are always fun to work with. You also get to work with kids.

    Cons

    Hours and pay aren't that good. Managers show favoritism. Not much room to advance in the company. Difficult customers sometimes.

    Advice to Management

    More pay

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Toys "R" Us part-time

    Pros

    -The schedule is up in a timely manner
    -Managers are fair as long as you work well
    -Job is straight forward

    Cons

    -Hours are based on sales (usual retail)
    -The customers can get frustrating during the holiday season


  4. "More cons than pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 3 years)

    Pros

    Creative people, friendly teams, on-campus gym and decent cafeteria. Starbucks located inside too! Depending on your manager, there were flexible WFH options for snow day and emergencies. Pretty flexible scheduling, too (ie: if you left at 4pm, you weren't docked an hour). Fun holiday-themed events (Halloween parade was awesome). Informative Town Hall meetings a few times a year helped to calibrate the teams and keep everyone up-to-date. Beautiful campus.

    Cons

    Some people are very catty, can feel very clique-y at times. Favoritism was definitely played, too. Creative is left up to the opinions of too many people instead of being based off customer research and results. Marketing was also in the hands of the buying team instead of working together to collaborate and develop the best campaign for the customer. Lots of last minute changes and rushes with little reason aside from "So and so said to change it." Failing business seems to be more reactive to what everyone else planned for, instead of being proactive to be innovative and to stay ahead of the game.

    Advice to Management

    Really listen to your teams. If someone wants to take on more, give them the opportunity to. Recognize where the deadweight is and address the BS sooner than later.


  5. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Little Rock, AR
    Current Employee - Supervisor in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than 5 years)

    Pros

    It's a fun place to work. Great sales and getting promoted is a breeze.

    Cons

    Over worked and underpaid. I was a supervisor over half the store and wasn't getting paid enough for it. I had no help in either one of my departments. On truck day I was expected to put all the freight out in my departments, assist guest, hop on the registers, assist at baby registry, but also be available to order things for customer. When I asked for a raise I was denied. Overtime is forbidden. This job is not meant for anyone with a lot of bills. It's a great job if you're a kid.


  6. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Toys "R" Us part-time

    Pros

    Flexible Schedule and fun environment

    Cons

    Expect a lot from employees

    Advice to Management

    Listen to and work with your employees


  7. "Sales Floor Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stephen Edwards in Laredo, TX
    Current Employee - Stephen Edwards in Laredo, TX
    Recommends
    Positive Outlook

    I have been working at Toys "R" Us part-time (More than a year)

    Pros

    Everybody respects each other and understands other employees jobs.

    Cons

    It is very high stress and fast pace, and sometimes only few hours

  8. Helpful (1)

    "supervisor with keys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time

    Pros

    Great experience. Lots of hours available. Flexible schedules. If you are ready to work hard you can succeed at toys r us. You also get first access to sales and markdown products

    Cons

    They expect you to work miracles with no people and in no time. Which I enjoy hard work and generally enjoyed the challenges they threw at me but at the end of the day I was getting paid less than a cashier at ALDI to manage an entire store so I decided it was time to move on

    Advice to Management

    be prepared to work harder than you think you will. Toys R Us as a company is not doing well so they have cut back on pay role to extreme levels. There were many times that I was the only store manager in the building trying to run a 45k store with only two employees. so on top of running back and forth to get orders and deal with customer issues, I also had to jump on registers and try to clear the 20 plus people lines all while getting screamed at for not having enough employees to run the store. Which was true but there was nothing that i could do about it.


  9. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assembler in Mesquite, TX
    Former Employee - Assembler in Mesquite, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    Close to the place of living. Close to places to eat. Close to highway. Close to close. Yea yea yea. So cool

    Cons

    Custos can be very crazy and they dont like to be kept waiting even for a sec. They go crazy

    Advice to Management

    Ehh


  10. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time

    Pros

    -fun work environment
    -great people
    -easy schedule
    -great recognition
    -life/work balance

    Cons

    -heavily focused on signing people up for credit cards

    Advice to Management

    great job!


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