Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated May 24, 2017
2,670 reviews

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Full-time Part-time

2,670 Employee Reviews

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Pros
  • Very supportive of work/life balance, and it really shows they care about their employees (in 38 reviews)

  • Flexible schedule and decent hours (in 80 reviews)

Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 56 reviews)

  • 11 credit cards in a week (for the entire store) is considered very low (in 146 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Wayne, NJ
    Current Employee - Senior Business Analyst in Wayne, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than a year)

    Pros

    The people you work with are great. Very smart people that are down to earth and willing to help you grow.

    Cons

    No clear direction from leadership

    Advice to Management

    The leadership needs more direction


  2. Helpful (1)

    "Great internal opportunities for personal and professional growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Citrus Heights, CA
    Former Employee - Store Manager in Citrus Heights, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 10 years)

    Pros

    Fun atmosphere! Your in a toy store so a love for kids is important, toy demos on.saturdays always a blast

    Cons

    4th quarter is a nightmare! The stress during these last 4 months makes it not worth it. Pure insanity. No regard for work/life balance, they will work you to the bone and expect ur skeleton to show up the nxt day.


  3. "Easier than expected."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Westminster, CO
    Former Employee - Sales Associate in Westminster, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Friendly coworkers, pleasant work environment, easy to collaborate with team mates about ideas, easy to communicate ideas with the boss.

    Cons

    Handling baby gear that can be pretty heavy, having to learn about motherhood and babies without experiencing either in my own life.

    Advice to Management

    Don't give up until you find the right team!


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  5. Helpful (1)

    "Very unprofessional company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Receiving Specialist in Lithonia, GA
    Former Employee - Store Receiving Specialist in Lithonia, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 5 years)

    Pros

    Fast paced environment
    Unlimited hours during the holiday season
    It's a toy store with a lot of cool products
    Great second job

    Cons

    Poor raises of 15¢ or less
    No one's job is clearly defined and you end up doing far more then what is expected from you with little pay
    Doesn't care about it's employees

    Advice to Management

    Hire people who care about the company. Actually pay attention to the engagement surveys you give out every year and follow up on employee complaints. Far too often are employees not heard and allowed to be toyed with by in store management


  6. "Good Experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Lawrenceville, NJ
    Former Employee - Anonymous Employee in Lawrenceville, NJ

    I worked at Toys "R" Us part-time

    Pros

    Very Helpful in training you for your position

    Cons

    Some workers would take advantage of the relaxed work setting.


  7. "Ehhhh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Back of House Specialist in Jersey City, NJ
    Current Employee - Back of House Specialist in Jersey City, NJ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Toys "R" Us full-time (More than 3 years)

    Pros

    Breaks and slow paced job. Discounts and understanding management. Great benefits and last but not least, your kids would love the toy selection at your job.

    Cons

    If you are good at your job, you will hate it because they will hire just about anyone and they will depend on you for everything!


  8. "Not enough hours"

    Star Star Star Star Star
    Former Employee - Stock Associate in Orange, CA
    Former Employee - Stock Associate in Orange, CA

    I worked at Toys "R" Us part-time (More than 5 years)

    Pros

    Great first job or job for those looking for part time work.

    Cons

    Schedules are not posted as per company SOP which is two weeks before. In fact they're not even always posted the day before.

    Advice to Management

    Schedules are important so employees can plan their lives


  9. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Durham, NC
    Former Employee - Assistant Store Manager in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 5 years)

    Pros

    Big Salary, great team members.

    Cons

    Ridiculous hours, unrealistic corporate expectations.

    Advice to Management

    Stop trying to push credit cards on people who don't want them.


  10. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Team Member in Athens, GA
    Former Employee - Sales Floor Team Member in Athens, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Great interacting with customers, fun work environment, variety of tasks to complete

    Cons

    Boring when not busy, ridiculous hours during peak season

    Advice to Management

    Schedule better!


  11. "Very annoying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Staten Island, NY
    Former Employee - Cashier in Staten Island, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Always easy to find a gift

    Cons

    Annoying kids always are throwing tantrums.


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