Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated February 16, 2017
2,512 reviews

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Full-time Part-time

2,512 Employee Reviews

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Pros
  • Very supportive of work/life balance, and it really shows they care about their employees (in 34 reviews)

  • Flexible schedule and decent hours (in 75 reviews)

Cons
  • You will be forced to push on people to sign up for credit cards, this is how they decide if they want to keep you around (in 139 reviews)

  • Work life balance is a huge opportunity (in 51 reviews)

More Pros and Cons

  1. "Overnight Stocker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Stocker in Lansdale, PA
    Former Employee - Overnight Stocker in Lansdale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time (More than 3 years)

    Pros

    Great pay and benefits

    Cons

    Not many, other than the scheduling for working overnight can be a bit irritating.


  2. "cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Santa Rosa, CA
    Current Employee - Cashier in Santa Rosa, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Toys "R" Us (More than 5 years)

    Pros

    good management, flexible hours and training

    Cons

    low pay, too much pressure on metrics


  3. "My Experience Working with Toys R Us"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Toys "R" Us full-time (Less than a year)

    Pros

    Enjoyed Gaining Experience Working at a toy story and also customer service.

    Cons

    Feeling Pressured to Get people to sign up For Credit Card

    Advice to Management

    Increase Pay of Co-Workers who work Hard at Getting people to sign up for credit cards


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  5. "Cashier/sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Murrieta, CA
    Former Employee - Anonymous Employee in Murrieta, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    Nice people ok management

    Cons

    Slow paced, benifits suck, management could be better

    Advice to Management

    Be nicer to employees


  6. "Great store team...deteriorating company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Lancaster, PA
    Former Employee - Assistant Manager in Lancaster, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us (More than 5 years)

    Pros

    Store team was great...worked hard and productively to get everything accomplished

    Cons

    Too demanding with credit card sign-ups, rewards and other out of store control issues.

    Advice to Management

    Stop worrying about how many pegs are empty and start worrying about why noone really wants to work during "Season"


  7. "Toys "R" Us"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brooklyn, NY
    Former Employee - Sales Associate in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    Keeps you working, organized, learn more about retail, helping customers, somewhat good hours.

    Cons

    Poor management
    Organization was not satisfactory


  8. "BoH supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BOH Supervisor in Media, PA
    Former Employee - BOH Supervisor in Media, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Toys "R" Us full-time (More than 8 years)

    Pros

    You get 10% off and get to see all the cool new toys.

    Cons

    Pay is not that great

    Advice to Management

    Appreciate your team members more


  9. "Human Resources Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Supervisor in Duluth, GA
    Former Employee - Human Resources Supervisor in Duluth, GA
    Recommends
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 10 years)

    Pros

    The team I worked with was the best part. You also sometimes get the real opportunity to bring joy to a child's life. The company prefers to internally promote, but unless you're in a store with a high turn over rate--which isn't good--there isn't much room for growth. Part-timers get some benefits.

    Cons

    I worked for the company for 10 years in a myriad of positions and I left the company only making 11.69. Needless to say, the pay is not competitive. Most of the jobs offered at Toys "R" Us and Babies "R" Us are part-time. They're always cutting hours for part-timers too so it's hard for anyone to make a living from working there. However, if you are looking for some extra holiday money and a 10% employee discount then a seasonal job would be a good option. It's hard work. As a human resources supervisor you're still expected to run the customer service desk, help out on the floor, money count in the cash office, and be the manager on duty.

    Advice to Management

    There's nothing that I could say to management that would solve the issues i'm raising. It's corporate who needs to step up their game.


  10. "Assist Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Toys "R" Us full-time (More than 8 years)

    Pros

    Friendly Store Personal, Great and loyal Customers.

    Cons

    Unfriendly upper- Management, Major Disconnect between Home Office and Store.

    Advice to Management

    Hire More Sales Floor Personal


  11. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Rock Island, IL
    Former Employee - Team Member in Rock Island, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    You get to be a superhero to kids everywhere. You get to relive memories of your youth as you create new memories for the youth of today. You get to see and be around all the coolest new toys out there. Very supportive of work/life balance, and it really shows they care about their employees. I loved everyone I worked with - not a single problem was had.

    Cons

    Sometimes not enough hours to go around, but this is often dictated by business.

    Advice to Management

    Keep up the good work! I hope to work there again some day!



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