Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated February 25, 2017
2,526 reviews

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Full-time Part-time

2,526 Employee Reviews

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Pros
  • Very supportive of work/life balance, and it really shows they care about their employees (in 34 reviews)

  • Flexible schedule and decent hours (in 75 reviews)

Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 52 reviews)

  • You will be forced to push on people to sign up for credit cards, this is how they decide if they want to keep you around (in 140 reviews)

More Pros and Cons

  1. Helpful (1)

    "ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Little Rock, AR
    Current Employee - Store Manager in Little Rock, AR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Toys "R" Us (Less than a year)

    Pros

    Environment with a lot of high energy.

    Cons

    Sometimes too much going on.

    Advice to Management

    Listen to your people. They have goid ideas.


  2. "Toysrus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys "R" Us part-time

    Pros

    I loved my job at toys r us because I can see the excitement of a child's face when they pick out a toy or a game

    Cons

    Toysrus was horrible at making my work schedule and being organized and there was very bad communication with my manager and getting in contact with her

    Advice to Management

    Do a better job with who they pick for a manager and also don't have the stores so hot for crew working the overnight shift because it was always hot as hell!!


  3. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Easy, expert, fair. A lot to learn and the company is full of people willing to help you out

    Cons

    Only downside is that the company cares too much about the customer that they walk all over you

    Advice to Management

    Keep up the good work and try to help your new employees out


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  5. "Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in San Rafael, CA
    Current Employee - Dispatcher in San Rafael, CA
    Recommends
    Positive Outlook

    I have been working at Toys "R" Us full-time (More than 8 years)

    Pros

    You learn a lot of different things about alarms system. And also you get to no the person that you are perverting the system for.

    Cons

    It's real life things that happen. You have to be ready and thinking when you get a call or signal coming in so u have to be on top.

    Advice to Management

    I'm a hard working person. I learn very fast. I'm up for new challenge. I very respectful I would love to be apart of a working team.


  6. Helpful (3)

    "Used to be Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Department Supervisor in Media, PA
    Former Employee - Human Resources Department Supervisor in Media, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 5 years)

    Pros

    I was promoted to a full time job within months of starting as a cashier. The people that I worked with were great and made it enjoyable when things changes.

    Cons

    The pay for what they expect is laughable. As a supervisor, I managed the store more than the store manager did and yet I was consistently the lowest paid supervisor in the store. For the area of work I was in (HR), I was grossly under compensated for having to constantly change direction, handle confidential information, and diffuse employee relation issues. Upper management had a new direction for the company every week. Nothing was consistent. There is no accountability throughout the company.

    Advice to Management

    Pick a plan and stick with it. Treat your employees like they matter and they will want to work. Do not expect supervisors to pick up the slack that store managers leave behind, that is not their job. Cultivate a growth environment from within the stores, do not look outside first when looking to fill positions. Go back to what worked. All employees want is a livable wage, respect, and direction that does not change depending on the person they talk to.


  7. "eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tacoma, WA
    Former Employee - Sales Associate in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    its a job. pretty relaxed. interesting people. decent discounts. easy

    Cons

    low pay. manager was nuts. lot of cleaning up after unruly customers

    Advice to Management

    give the employees more incentive


  8. "Accommodating and Demanding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great job to have after school.
    Had mostly good coworkers.
    Management stuck up for you.
    Always able to get plenty of hours.
    Decent pay.

    Cons

    Constantly hassled to sell credit cards and extended warranties.
    During holidays it was almost impossible to keep the store clean with the number of staff present.
    Often times there would be 2-3 lower level employees and then 4-5 department heads and members of management working who didn't want to help out when things got busy.
    Return policy wasn't very customer friendly and it got tiring explaining that you couldn't return something even for store credit when it said toys r us exclusive on the front.

    Advice to Management

    Pitch in and help out. Be visible. Don't use scare tactics on employees. Don't keep employees 2+ hours past their scheduled time at night to keep cleaning while you sit in your office.


  9. "IT Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Business Analyst in Dallas, TX
    Current Employee - IT Business Analyst in Dallas, TX

    I have been working at Toys "R" Us (Less than a year)

    Pros

    Work Life balance. Good salary and benefits

    Cons

    Same old school technology, same work everyday.

    Advice to Management

    Can better promote employees


  10. Helpful (1)

    "Seasonal Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Toys "R" Us part-time

    Pros

    Gave a decent associate discount. Worked during the holidays so the shifts flew by because I was constantly busy.

    Cons

    Minimum wage pay, the shifts were all over the place, and last minute schedule changes made it hard to plan for anything outside of work. Because last minute work opportunities became available during my employment I would shut down my other activities so I would be available.

    Advice to Management

    Have some consistency in schedules and let workers know who their immediate manager is. There are fifty eleven managers giving directions at any time.


  11. "amazing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Toys "R" Us (Less than a year)

    Pros

    keeps you busy lots of hours plenty of motivation

    Cons

    very long hours can go into 7 days week.

    Advice to Management

    Communication needs to improve



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