Toys "R" Us Reviews | Glassdoor

Toys "R" Us Reviews

Updated November 20, 2017
2,958 reviews

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2,958 Employee Reviews

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Pros
Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 61 reviews)

  • Seasonal hires are only offered long-term positions if they get a bunch of people to sign up for the Toys R Us credit cards (in 164 reviews)

More Pros and Cons

  1. "Toy.Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Toys R Us Sales Associate in Greenville, NC
    Current Employee - Toys R Us Sales Associate in Greenville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (More than a year)

    Pros

    I have had a great year putting smiles on the faces of children young and old.

    Cons

    Not being able to satisfy all guest all the time.

    Advice to Management

    Make sure you are still a kid at heart.


  2. "Space Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain Program But Got Hired As Space Planner in Wayne, NJ
    Current Employee - Supply Chain Program But Got Hired As Space Planner in Wayne, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us full-time (Less than a year)

    Pros

    Workload is easy
    Summer Fridays
    Work from home
    Gym, cafeteria, cafe, laundry cleaners and ATM

    Cons

    No challenge in position
    Cross functional partners can be arrogant

    Advice to Management

    Listen to the concerns and possible solutions presented by Space Planners

  3. Helpful (1)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales Team Member
    Current Employee - Cashier/Sales Team Member
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Toys R Us is great place if you love conversation with family and especially kids.

    Cons

    Word of warning...be well versed and good at getting customers to open credit accounts and rewards programs. This also includes square trades (warranties) and batteries. These are the main 4 tasks that management will be pushing. If you're not meeting metrics, you'll see your hours plumit. According to management each employee should be getting 3 credits, 4 square trades, and 6 loyalties. They even print out charts with every employees metrick and post them on bulletin board in break room (color coded for good and bad metrics). Not much help especially with closing. They don't hire enough employees for sufficient help. Usually only 4 people who close the store and that's not enough for a store that has Babies R Us and Toys R Us integrated with each other. They also don't do much training for new employees. They usually have employees who have worked for only a couple of weeks train another new person.

    Advice to Management

    Have conversations with employees about how the job is going. Don't hire a person then leave them to fend for themselves. Be willing to listen to concerns and issues that may arise with employees.


  4. Helpful (1)

    "Company is failing, leaders don't see it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor, Back of House
    Former Employee - Department Supervisor, Back of House
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 10 years)

    Pros

    The pros are simple, the company is only good for part time employees that are attending school.

    Cons

    -Little to No room for advancement.
    - The company constantly raise prices of their toys in order to make profit. However, the company loose customers to cheaper competitors selling the same items.
    - The company hired a CEO that know nothing about the market. He came from Domino's pizza and knows nothing about retail markets.
    - They do not take care of their dedicated employees at all.
    - They spend money and create systems that replace reliable systems with bad ones. Often time not fixing the problem that they are trying to fix.
    - Company blame stores for warehouse mis-ship issues.

    Advice to Management

    Decrease the amount of store locations.
    Decrease the bad verity of toys and bring in more sought after toys.
    Removed the RZone department and just have a video game section.


  5. Helpful (1)

    "Co-workers can make the place great to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Depending on your store, it can have a lot of great people to work with.
    - When new spots open up within the store, you're able to apply to them.
    - Health and 401K available after working with the company a year.

    Cons

    -Corporate. Store, district, and regional managers have to work with what they are given, which is often times not enough.
    - Communication within the store may or may not be a problem, depends on the store.

    Advice to Management

    The people who work at corporate, like most retail chains, are out of touch with how the stores are run and things are done in an unrealistic way. Stores are given hours based on how much money is taken in yearly. A toys r us/babies r us can be run in the evening by 5 people where there are often two times more customers in the store than employees.


  6. Helpful (1)

    "I'm a Toys"R"Us Kid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Toys "R" Us full-time

    Pros

    Family friendly environment, solid work-life balance. A lot of opportunities for career advancement and professional development.

    Cons

    No access to public transportation.


  7. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Get to meet alot of new faces and great team members to work with.

    Cons

    No growth at this job

    Advice to Management

    Give members a chance to move up in positions also better discounts

  8. "Marketing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Falls Church, VA
    Former Employee - Marketing Specialist in Falls Church, VA

    I worked at Toys "R" Us full-time (More than 3 years)

    Pros

    It is a good company to work for if you have no experience in the job market. You are able to get promoted very rapidly if you work hard. This allows you to gain experience in various segments of the retail business.

    Cons

    The company struggles with retaining good talent since their salary range is below major competitors.


  9. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Cherry, IL
    Former Employee - Cashier in Cherry, IL
    Recommends
    Positive Outlook

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    Flexible with hours.
    A great job to have if you are still in school.

    Cons

    Some days events were way to early to come in for, as teenager.0


  10. "Love This Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place, nice people to work with overnight

    Cons

    Needs more people to be hired


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