Toys "R" Us Reviews in San Jose, CA | Glassdoor

Toys "R" Us San Jose Reviews

9 reviews

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San Jose, CA

2.9
Star Star Star Star Star
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Approve of CEO
Toys "R" Us Chairman and Chief Executive Officer David A. Brandon
David A. Brandon
1 Rating

9 Employee Reviews

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Pros
  • Very supportive of work/life balance, and it really shows they care about their employees (in 34 reviews)

  • Flexible schedule and decent hours (in 75 reviews)

Cons
  • There is no commitment to Work Life Balance for store management from October to February (in 52 reviews)

  • You will be forced to push on people to sign up for credit cards, this is how they decide if they want to keep you around (in 140 reviews)

More Pros and Cons

  1. "Sales Team Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Team Associate in San Jose, CA
    Current Employee - Sales Team Associate in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us part-time (More than 3 years)

    Pros

    Fast paced environment, multitude of departments to learn and master. Flexible hours and satisfactory pay considering it was a toy store.

    Cons

    No real upward mobility, or opportunity to advance. Ineffective communication between management and employees.

    Advice to Management

    I would definitely advise management to take their employees into consideration. Given that this is a primarily part-time job in which the employees are also students, management needs to be more flexible in terms of expectations and demands.


  2. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in San Jose, CA
    Former Employee - Department Supervisor in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us (More than a year)

    Pros

    Started off great that's about it

    Cons

    Don't care about employees, if you don't get numbers you're irrelevant

    Advice to Management

    Show your employees that you care and don't be so lazy


  3. "Poor communication and very little training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in San Jose, CA
    Former Employee - Seasonal Sales Associate in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    Managers were patient and helpful for the most part.
    Wasn't ever bored.
    Managers often provided snacks and food.

    Cons

    Practically no training. Poor scheduling. Only 10 hours a week when I first started but got more after a few weeks.

    Advice to Management

    Need to train seasonal employees better on how to work the cash register and answer different types of customer questions. Less focus on selling credit card. Work schedule should be distributed more than 2 days in advance and employees shouldn't have to call the store to get their schedule.


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  5. "Awesome, although your mileage may vary."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (Less than a year)

    Pros

    I worked at a "pop-up" store, which meant things were small, close-knit, and lacked a lot of the bureaucracy and oversight you might find at other stores. We handled business and had a blast. I had very down to earth, and trusting managers, as well as very cool co-workers. The environment lent itself to more of a family atmosphere, and that made the job infinitely better.

    Cons

    Pop-up stores sometimes don't last, and such was the case with us. Other than that, there weren't any other cons, and it was easily the best job I've had, as far as retail and slave wages go.

    Advice to Management

    Try to understand that ruling with an iron fist won't get you the results you need. Be close enough until you understand how people work, and then reap the benefits from a workforce that is comfortable in their own skin and willing do the work for you as you need.


  6. "Good place to start of and gain some experience.Team members"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member/Furniture, Bedding, and Baby Gear Consultant in San Jose, CA
    Current Employee - Team Member/Furniture, Bedding, and Baby Gear Consultant in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys "R" Us part-time (More than a year)

    Pros

    Team members, supervisors, and managers are super layback and friendly. A good job to acquire as your first job. Lays down the basics for what any entry level job without any sort of degree will be like.

    Cons

    In my situation I received little to no training, hours are ridiculous, and you're constantly doing things that are no where on your job description. There is also little to no room for improvement in terms of gaining a higher position in the company.

    Advice to Management

    Recognize hard work and make and effort to maintain workers happy, not overwork them like it usually tends to happen.


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Toys "R" Us part-time (More than a year)

    Pros

    no pros I can think of

    Cons

    disrespectful management, no oportunity for growth


  8. Helpful (1)

    "it was a great experiance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in San Jose, CA
    Current Employee - Cashier in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toys "R" Us part-time (Less than a year)

    Pros

    working at babies r us is a very friendly environmental, you develop great people skills, and lots of fun here

    Cons

    the only cons workking at toys r us is that it can get a little hectic, and you will get tired

    Advice to Management

    the management where i worked at was great and friendly


  9. "fun place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Jose, CA
    Current Employee - Sales Associate in San Jose, CA
    Recommends
    Approves of CEO

    Pros

    You get to play with toys pretty much all day. In fact, you're required to. It's called 'demoing'.
    Unlike grocery stores such as Wal-Mart and Safeway, where people have to be there to get their weekly shopping, most people are shopping at Toys R Us for fun.
    The people you work with are usually friendly and management, supervisors and long-serving associates are pretty good at helping newbies learn the ropes.
    Working in a toy store genuinely is as fun as it sounds.

    Cons

    Hearing 'Elmo's Song' constantly repeated all day long.
    People messing up displays and shelves so that nothing's where it's supposed to be.
    Other associates can often be 'cliquey', which can make a person feel somewhat left out.
    Management can be lax sometimes.
    Having to try to force people to buy batteries and buyer protection plans for everything.
    Pay could stand to be better, but it's not terrible.
    Too many Zhu Zhu Pets.

    Advice to Management

    Big box retailers like Target and Wal-Mart are undercutting us quite badly. I'm tired of hearing people say 'Well, this is great, but we can get it cheaper at Wal-Mart'. If they can charge discount prices for toys, so can we.


  10. "Hired as Cashier, later became a jack of all trades"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in San Jose, CA
    Former Employee - Cashier in San Jose, CA
    No opinion of CEO

    Pros

    My co-workers for the most part were great. most guests could be decent while interacting on a one on one basis. coming in contact with many products in the more traditional toy, as well as the electronic and video game departments. learned and worked in almost every department of the store. some days working several departments at once or on one shift.

    Cons

    middle management could often be a lot of talk with absolutely no guidance or help. not enough help at key times of year. lack of communication from higher ups in the company that allowed employees at our particular store to be told by guests that "we heard this store is closing down soon", long before any of us heard any such thing. our store was falling apart in many regards, but they did close it and move to a different location, one with the new baby's r us combo stores.

    Advice to Management

    be aware what your middle managers are doing and the rest of your staffs attitudes towards them.



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