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TracFone Reviews

Updated January 26, 2018
142 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
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F. J. Pollak
73 Ratings

142 Employee Reviews

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Pros
  • Good Work/ life balance is encouraged by management (in 8 reviews)

  • good flexibility and work/life balance, good benefits, great product and services, diversity (in 10 reviews)

Cons
  • Unnecessary rush at last minute which affects work/life balance (in 8 reviews)

  • Some silos between Upper Management generate issues (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sellout your sole and be ready to be a slave. Yes boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Soa Developer in Doral, FL
    Current Employee - Senior Soa Developer in Doral, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    salary but low than market rate or package.

    Cons

    Not much work ethics's or no proper training of their complex environment but their leads assume or push you to acknowledge that you know business knowledge and then expect you to beg others and gain knowledge. No mentoring.

    Advice to Management

    Have simple working process. Most of ppl work on solo and not sharing info. work life balance a joke


  2. "Moron running the show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TracFone full-time (More than a year)

    Pros

    Good place to form friendships

    Cons

    With all the chaos taking place here, there was nothing more foul than putting an inexperienced person to manage the Production team.

    Advice to Management

    Hire better managers with real world experience.

  3. "Wild and improvisational."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TracFone full-time (More than 3 years)

    Pros

    Diverse environment with lots of growth opportunities for professionals who work hard.

    Cons

    Company lacks office amenities which are standard in today's market. No participation in corporate events

    Advice to Management

    Streamline technologies among brands to reduce the perpetual break-fix cycle. Update the headquarters with a gym and larger coffee counter.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TracFone full-time

    Pros

    Fast pace and fast growing company that's willing to give talented people an opportunity to do fantastic things.

    Cons

    Fast pace and work load, its a challange

    Advice to Management

    Keep up the good work


  5. Helpful (1)

    "culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    hard to say about Pros

    Cons

    HR department and working Managers kind of racists


  6. Helpful (1)

    "Going in the right direction, but not there yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TracFone full-time (More than 5 years)

    Pros

    - Fast-paced environment
    - Great people. New CEO seems to be on top of the game.
    - Salary is ok, not great. Bonus structure helps.
    - Challenges every day.
    - Learning opportunities all around.
    - Some people are willing to share and improve the company, they really care.

    Cons

    - HR was not really supportive or up to date with development. Seems that the new CEO is working towards it.
    - Salary is not competitive.
    - No work from home / VPN is allowed only with a lot of paperwork an authorization from HR (very complex).
    - Bad practices related to Hurricane support for employees.
    - Some silos between Upper Management generate issues. Some egos affect the real potential of the company.
    - Bad planning related to promotions and offers for holidays/events ending up in overtime.
    - Unnecessary rush at last minute which affects work/life balance.
    - Too many consultants that need to be removed after a year, losing all that knowledge and support.
    - Career path doesn't exist.
    - The cafeteria is so, so.
    - Few holidays (6) and vacations (unless you have been with the company long time)

    Advice to Management

    I believe the first step was done and the company is changing.
    Upper management may be technically good, but the egos in placed nullify the real potential for growing. Employees should be able to meet with CEO without managers, so we can express ourselves (or more surveys). Keep providing support and review all comments from employees. Make a program to develop your professional base and provide them with more benefits. This is a company that makes billions with a few employees, but it feels that there is not enough care for them or at all, especially for the consultants.
    You can demand high performance, but you also need to balance it with something (opportunities, better conditions, more caring about the people and issues like Hurricanes, support, career path, paid food like high tech industries, etc).


  7. "Scum of the Earth in Sales Dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Representative in Miami, FL
    Former Employee - Field Sales Representative in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TracFone full-time (More than 5 years)

    Pros

    Benefits, Dental Care, 401K, bathrooms, toilet paper

    Cons

    Worthless Management and stupid Sales Managers. Pitiful.

    Advice to Management

    Retire and don't look back.

  8. Helpful (1)

    "Worst place I ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Miami, FL
    Former Employee - Senior Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TracFone (More than 3 years)

    Pros

    Decent benefits, discounts on phone service, lots of openings because people leave here frequently

    Cons

    Demeaning culture where managers call people into a room and publicly literally yell at them.

    Advice to Management

    Get rid of managers who have been there forever but add no value, and manage with a machismo attitude rather than actual people skills.


  9. Helpful (2)

    "Awful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional
    Current Employee - IT Professional
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TracFone full-time (More than 8 years)

    Pros

    There are no Pros for this company. You do not look forward to going into work, no bonus can give you this. No consideration, no matter how hard you work. No change in sight for the future. All around bad environment.

    Cons

    Sweatshop environment. Not a people company, does not take care of its people. Consultants are run into the ground, no consideration what soever.

    Advice to Management

    Anyone can manage whether its good or bad. Learn the difference between a manager and a leader, a manager you have to follow, a leader-you want to follow. Management has no leadership skills. Everything here runs on emergency mode, poor planning, if any!


  10. Helpful (3)

    "Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Miami, FL
    Former Employee - Former Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TracFone full-time (More than 3 years)

    Pros

    Many nice people (who are held back by horrible leadership especially in the Care Center area)

    Good benefits
    Good cafeteria

    Cons

    Executive leadership is the worst I have ever experienced

    Executive leader (EVP) regularly explodes into tantrums like a one year old. Cussing, slamming doors, making people’s lives miserable

    HR does not believe in leadership but rather how to limit employee growth.

    Advice to Management

    Fire the executive leader that has hurt and held back the entire corporation for year.s


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