TracFone Reviews | Glassdoor

TracFone Reviews

Updated July 14, 2017
129 reviews

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2.7
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F. J. Pollak
64 Ratings

129 Employee Reviews

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Pros
  • Good Work/ life balance is encouraged by management (in 8 reviews)

  • good flexibility and work/life balance, good benefits, great product and services, diversity (in 8 reviews)

Cons
  • Unprofessional work place: people don't respect each other, work-life balance is not taken in consideration (even worse if you are a consultant) (in 6 reviews)

  • Upper management out of touch with what was going on at the store level (in 6 reviews)

More Pros and Cons

  1. "Perfect place to get experience after college but do not expect to get a good compensation.D"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Quality Assurance in Miami, FL
    Former Employee - Quality Assurance in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TracFone full-time (More than 3 years)

    Pros

    Benefits
    Work-life balance
    Perfect schedule
    Good managers and supervisors
    Bonus
    5 PTO + 1 extra holiday
    Nice cafeteria
    Clean place
    It's also a good place to jump from one dept to another

    Cons

    HR rules the company
    Bad compensation
    No communication between departments
    Competition between departments
    Noisy
    Parking is horrible
    No space between one dept to another
    The company makes $$$$ yearly but they only cares in the top heads and not in the REAL employees.
    Do not waste your time asking for a raise because HR will always denies.


  2. "A lot of opportunities there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Miami, FL
    Former Employee - IT in Miami, FL
    Approves of CEO

    I worked at TracFone full-time (More than 8 years)

    Pros

    * Multicultural environment.
    * Arsenal of technologies available to the ones willing to explore and learn.
    * Entrepreneurial pace.
    * Financially stable.
    * Competitive benefits.

    Cons

    *No limits to the reach of politics and personal agendas ruling the office.
    *Polarized work environment driven by friction at expense of interdepartmental collaboration.
    *Lack of planning results in ad hoc execution and tons of re-work
    *Feudal leadership
    *Lack of career path
    *Unhealthy workload

    Advice to Management

    Renew your leadership.

  3. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Medley, FL
    Current Employee - Marketing Manager in Medley, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TracFone full-time (More than 3 years)

    Pros

    We grew quickly and marketing/retention (reducing churn) were a priority. I learned a lot and had the budget and tools to impact revenue and make a difference.

    Having brand extension products and getting into the StraightTalk and LifeLine was a brilliant move for long-term revenue stream.

    FJ was a true visionary and knew his numbers inside and out. He was brilliant.

    Easy access to highways.

    Cons

    Medley building is not in an ideal location (e.g., with restaurants to go to for lunch or walk to). However, the rent is probably cheap and was likely a good financial move early in the days when TracFone was scaling the business and growing. The Doral building was much nicer.

    Advice to Management

    Keep innovating to stay ahead of the competition.


  4. "Personally Political, Walk on Eggshells!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TracFone full-time

    Pros

    Good pay! Cubano coffee station is a plus. Full cafeteria, but overly salted food, you will gain weight if you eat daily.

    Cons

    In a flooding zone, Miserable check in process, bag checks, waits for everything, cameras everywhere, fingerprinting for clock, super packed cafeteria, rudeness from management to kitchen staff. Lack of respect. Disgusting bathroom behaviour from stalls, everyone cannot wait to leave this office at clock out because its one big suffocation of fakeness and politics. No professional development, no internal support or coaching, departments fighting within themselves, disorganized.

    Advice to Management

    Leave and have respect for others.


  5. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst I in Medley, FL
    Current Employee - Business Analyst I in Medley, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TracFone (More than a year)

    Pros

    Great benefits, bonus and daily business environment. Teamwork and amiable coworkers.

    Cons

    Career path is not stable, this should be improved.


  6. Helpful (1)

    "Welcome back to the 90s..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TracFone full-time (More than a year)

    Pros

    There are some really smart and nice people, if you are lucky enough to be among the few to work in the right department.

    Cons

    Stuck in the past with archaic business practices and lack of proper internal resources (from office supplies to work management tools). Strong executive team but most of mid-level management only got to where they are because they have stuck for 8+ yrs, which is a feat in itself. This company is so bogged down with process and procedure that even completion of smalls projects is a great accomplishment. The only thing that is predictable here is change. Sometimes I would be working on a project that would change directions as many as three times in one week! If you make it past your first year, you just start to become as complacent to the dysfunction of everything there.

    Advice to Management

    Stop focusing on process and focus on getting things done.


  7. Helpful (2)

    "Game of Phones"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doral, FL
    Former Employee - Anonymous Employee in Doral, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TracFone full-time (More than a year)

    Pros

    Access to technology.
    Multicultural work environment.
    Some employees get payed phone service under company brand.
    Health Plan.

    Cons

    Hostile work environment.
    Lack of respect between department heads.
    Everyone has an agenda to the detriment of the company.
    Innovation is ignored by tenured employees for job security.
    Outdated process causes more problems.
    Overtime and working weekends is the norm.
    Favoritism. HR policies . Hard work is not rewarded.
    Cafeteria prices.

    Advice to Management

    Look for replacements, the company is toxic under your leadership.

  8. Helpful (1)

    "Goof benefits plans."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doral, FL
    Former Employee - Anonymous Employee in Doral, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TracFone full-time (More than 3 years)

    Pros

    Diversity, employees here are multi cultural, many of them from India. There are a high percentage coming from consultant firms.

    Cons

    No much social events offered by the company. There is no preference policy for employees when applying for new positions within the company.


  9. Helpful (1)

    "Number #1 wireless provider in the U.S but needs help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Miami, FL
    Current Employee - Analyst in Miami, FL
    Approves of CEO

    I have been working at TracFone full-time (More than 10 years)

    Pros

    Good work/life balance depending on roles and responsibility within the company. on-site cafeteria, conveniently located near FL turnpike, offer good benefits and other discounts through partners such as: Citi bank and costco.

    Cons

    There is a very low opportunity for growth and promotion, alot of politics between cross functional groups.

    Advice to Management

    Value current employees more and present opportunities for gowth.


  10. "Great Place to Work....but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture diversity
    Compensation is above average
    Great Bonus (for Manager-level)

    Cons

    Such a relaxed atmoshpere that you don't get stuff accomplished. Good luck setting up a meeting anytime between 8am and 10am because that's when just about everyone goes to have breakfast

    Advice to Management

    Sync up everyone's schedules
    Start meetings at 8am


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