TracFone Reviews | Glassdoor

TracFone Reviews

Updated September 11, 2017
29 reviews

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4.0
StarStarStarStarStar
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F. J. Pollak
18 Ratings

29 Employee Reviews

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Pros
  • Good Work/ life balance is encouraged by management (in 8 reviews)

  • good flexibility and work/life balance, good benefits, great product and services, diversity (in 8 reviews)

Cons
  • Unprofessional work place: people don't respect each other, work-life balance is not taken in consideration (even worse if you are a consultant) (in 6 reviews)

  • Upper management out of touch with what was going on at the store level (in 6 reviews)

More Pros and Cons

  1. "great place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TracFone full-time

    Pros

    fast paced
    good people
    your boss matters a lot

    Cons

    too political
    moves too slowly sometimes


  2. "Customer Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TracFone full-time

    Pros

    Nice people, job security, clean bathrooms, great coffee.

    Cons

    Muddled databases. Siloed departments. IT is really slow.

  3. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Medley, FL
    Current Employee - Marketing Manager in Medley, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TracFone full-time (More than 3 years)

    Pros

    We grew quickly and marketing/retention (reducing churn) were a priority. I learned a lot and had the budget and tools to impact revenue and make a difference.

    Having brand extension products and getting into the StraightTalk and LifeLine was a brilliant move for long-term revenue stream.

    FJ was a true visionary and knew his numbers inside and out. He was brilliant.

    Easy access to highways.

    Cons

    Medley building is not in an ideal location (e.g., with restaurants to go to for lunch or walk to). However, the rent is probably cheap and was likely a good financial move early in the days when TracFone was scaling the business and growing. The Doral building was much nicer.

    Advice to Management

    Keep innovating to stay ahead of the competition.


  4. Helpful (1)

    "Goof benefits plans."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doral, FL
    Former Employee - Anonymous Employee in Doral, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TracFone full-time (More than 3 years)

    Pros

    Diversity, employees here are multi cultural, many of them from India. There are a high percentage coming from consultant firms.

    Cons

    No much social events offered by the company. There is no preference policy for employees when applying for new positions within the company.


  5. "Great Place to Work....but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture diversity
    Compensation is above average
    Great Bonus (for Manager-level)

    Cons

    Such a relaxed atmoshpere that you don't get stuff accomplished. Good luck setting up a meeting anytime between 8am and 10am because that's when just about everyone goes to have breakfast

    Advice to Management

    Sync up everyone's schedules
    Start meetings at 8am


  6. "Customer Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TracFone full-time

    Pros

    Challenging, stable, great environment and company offers great benefits.

    Cons

    Hard to climb the corporate ladder.


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Medley, FL
    Former Employee - Manager in Medley, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TracFone full-time (More than 10 years)

    Pros

    Great benefits include health, dental, 401k matched up to 6%, paid time off and holiday pay. Culture of company is relaxed and friendly.

    Cons

    Moving up is sometimes difficult because of office politics. Wished they would offer more flexible schedules or the ability to work from home for those with a laptop and VPN access.

  8. "PMO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Business Analyst in Medley, FL
    Former Contractor - Project Business Analyst in Medley, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TracFone as a contractor (Less than a year)

    Pros

    Great teamwork..even though I was a Contract emoyee all coworkers in my Department made me feel as part of the team

    Cons

    The IT Department needs Leadership, PMs have to work extra hard to get the job done due to IT Leads lack of focus and methodology

    Advice to Management

    Provide Managerial training to IT Leads, they work in Silos


  9. "Marketing Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TracFone full-time (More than a year)

    Pros

    Good Energy and Good learning experience

    Cons

    Competitive and No room for growth


  10. "Field sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good support from management
    Good Work/ life balance is encouraged by management
    Daily challenges that keeps duties interesting
    Bonus structure is attainable

    Cons

    There is limited career growth potential outside of the corporate office.
    Better online training offerings for career development for employees not at corporate


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