TraceSecurity Reviews in Baton Rouge, LA | Glassdoor

TraceSecurity Baton Rouge Reviews

Updated May 19, 2017
14 reviews

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Baton Rouge, LA

2.8
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Peter Stewart
3 Ratings

14 Employee Reviews

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  1. Helpful (1)

    "Great place to get started in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TraceSecurity full-time (More than a year)

    Pros

    To start, TraceSecurity is a small company in a big industry. That being said, my time at TraceSecurity was beneficial for both parties involved. Unlike other companies in the industry that want you to come in with a couple of years experience, TraceSecurity is willing to take those with an IT background (the fundamentals) and take the time to show you the ropes and teach you how to do the work. I was fortunate enough to get a full time job straight out of college, which isnt always easy in this industry or in general. Of course with TraceSecurity being a small company it isnt easy for them to offer all of the 'perks' of a large company for employees, but it shows that they are trying hard and working to make it the best work environment they can make it. For a smaller company, the events they come up with are fun, exciting, and do help make you feel appreciated!

    Cons

    The only con, which isnt really a bad con, is that once you have some experience under your belt, other companies become interested in you. Of course, hiring you with little to no experience means TraceSecurity can offer a salary commensurate with the level of experience you have when starting. The only thing is in order to retain talent, the company has to be more willing to adjust your compensation levels more than just the annual cost of living increases and small bumps that come with promotions.

    Advice to Management

    Work on ways to retain seasoned analysts to strengthen the tech aptitude of the company as a whole.


  2. Helpful (1)

    "Good Place to Get Your Feet Wet.... but that's about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TraceSecurity full-time (More than a year)

    Pros

    If you have limited or no experience in the InfoSec industry then you can get some experience. You can learn about many different aspects of infosec including auditing, pentesting, risk, and social engineering. Like any job you can get some good out of this place if you put in the effort.

    Cons

    The services you deliver are complete rubbish. The quality of the reports and templates are mediocre at best. The workload is completely unrealistic.

    The company is openly okay with being the "dollar store" of infosec in terms of quality. NO PENTEST SHOULD EVER BE 1-8 HOURS...... OSINT should take longer than that let alone the testing itself. NO AUDIT SHOULD EVER BE DONE REMOTE...

    The pay is WAY below industry standards.... not even close! There is no pay scale or logic any human (even a Mensa member) could decipher.

    Cookie cutter template for promotions, rather than taking the employees situations, contributions, effort, and skills into account.

    Will accept any engagement request from the clients even if nobody at the company is qualified to perform.

    Advice to Management

    Establish a pay scale, and at least appear to make an effort to keep employees around. Stop trying to show people "appreciation" with silly gimmicks like a point reward system... it's simple people want to be shown appreciation through pay increases

  3. "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people. There are a lot of great people at this company. I can't say enough good things about them. They want to make things better and work really hard to.

    Cons

    The people. For every great person, there's another one holding them back. Change is hard for any person/company but the people holding them back are REALLY holding them back.

    Advice to Management

    Re-evaluate everything. So many problems to solve. And you really need a COO.


  4. "Better every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Baton Rouge, LA
    Current Employee - Business Development Manager in Baton Rouge, LA
    Recommends
    Positive Outlook

    I have been working at TraceSecurity full-time (More than 3 years)

    Pros

    Any career has it's ups and downs. Whether you work for a small or large organization there are always going to be things you wish you could change and things that you really like. At TraceSecurity the leadership team values input from employees when it's given. Coming from working for companies that have thousands of employees to Trace was a welcome change.

    Cons

    As in any technology company change is constant. Some people embrace the change and become part of the new direction. Others resist change and have a hard time. While each change is not always one I might make if given the choice, I can see the logic behind the changes and how they work together for the greater good of the company. The working environment isn't for everyone, but for those of us that enjoy it there's definitely more Pros than Cons

    Advice to Management

    Keep doing what you're doing and TraceSecurity will remain a leader in the market. There are always challenges and as long as we are getting better every day with a growth mindset the future is limitless.


  5. Helpful (4)

    "If you're not "IN" then your out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Doesn't Recommend

    I worked at TraceSecurity (More than a year)

    Pros

    Good benefits and bonus plan for sales.

    Cons

    Too much like high school with a clique mentality. An employee can be let go/fired if it fits their needs regardless of their work performance.


  6. Helpful (3)

    "Another uninspiring review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Security Analyst in Baton Rouge, LA
    Former Employee - Senior Security Analyst in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Joyful environment, casual and kind of laid back. You will really enjoy your coworkers and the relax approach to day-to-day activities.

    Some standard benefits if you are single, (i.e. health, PTO). Low number of travel weeks in a year, so it is mostly a regular office work.

    For security newbies, Tracesecurity is the company. You will get exposure to basic engagements that are still in place in the security marketplace.

    Cons

    If you have to support a family, then the benefits story is different. Health is expensive when you have dependents , no 401k match (which is standard in today's world), and no serious training in the field. While analyst salaries are below the industry average, management get paid for a experience they lack.

    The company's practices are behind the industry in many aspects (too long to explain here), and if you're an experienced then working for tracesecurity may hurt you. Tracesecurity has a reputation of low quality deliverables and outdated products; just a checkmark for small financial institutions.

    Some say this wasn't the case in the past. Ironically, Trace exposes you to experienced professionals who don't work for there anymore. Your best bet is to contact former employees that support local security communities and are happy to guide you in your professional growth, or even contact you with multiple job opportunities.

    The worst aspect of the company is that there is no premium on quality and you have to deal with customers who realize they are not getting value for their money. As many have pointed out, management can barely tell you anything about the security or auditing field. Analysts are left on their own whenever there is a non-standard or complex engagement, or a customer is asking why their flag product does not work as expected. In these cases, your preferred director or VP hides behind the renewal phone call to appear busy.

    Advice to Management

    It is incredible that there is so much disconnection in such as small company. Ineffective communication between departments on work matters a lot.

    Tracesecurity emphasizes its software business, but in practice is the consulting side that brings money to the table. Customers don't buy the product, they buy expertise.


  7. Helpful (6)

    "If it's so good why so many are leaving?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Analyst in Baton Rouge, LA
    Current Employee - Information Security Analyst in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TraceSecurity full-time (More than 3 years)

    Pros

    Many others have mentioned the joyful environment that workers have in the company. It is actually a fun job that allows inexperienced professionals to take a step into the security field. Who does not want to break into a network and pose as a pest inspector and wander around? Those are the perks of being a pentester and a social engineer; perks that you find in any company that performs this type of engagements.

    You also keep your hotel, miles and rental car points, which is also standard in the infosec field. So they are not really differentiators if you get the same in other security companies.

    Being a small company the medical benefits are decent; you get your health insurance at a very very low price (if you are single). Although the work requires you to travel, it is not as bad and you can actually stay in the office more than 50% of the time.

    Cons

    Now the bad part. If you really are an experienced infosec professional, Tracesecurity is not your company. First, salaries are below the market. Analysts, even those with short experience, are just quitting to go into other security companies where salaries are higher. And the difference is not only a few points, we are talking about a 30% -50% factor (and double in a couple of cases). In fact analysts who have fled to competitors get a compensation that is too high compared to what you can get in Tracesecurity.

    This is a wave, and at that pace no one will stay here for long.

    You would say, well Tracesecurity is a small company and can’t have that luxury. Well, the analysts leaving are also going to small companies, and that proofs that the company is not doing something right. It just can’t keep its personnel.

    Now the few ones that are staying (including me) are just waiting to get the call from other analysts who are recruiting. But be careful saying where you’re going.

    Second, experience professionals were constantly overworked and their experience and judgment questioned. The result: all of them left.

    The field is very hot right now, and unless you’re unemployed or don’t know about security, you better look for another company.

  8. Helpful (7)

    "You will survive but won't sell millions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales in Baton Rouge, LA
    Former Employee - Business Sales in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TraceSecurity full-time (More than 5 years)

    Pros

    Not much to say about the company. It is a small company, that had a very enjoyable environment.

    I can say it was fun to work there and I made my share of money. I gained a lot of customers and I still keep close contact with many of them (disclaimer:I now sell them
    other type of security products).

    Many former employees think that ts will go bankrupt but I disagree, the market is still growing and the tide will maintain the company afloat for the time being. So you can still make some money there.

    Cons

    In their beginnings the company was considered innovative. We were selling
    a software that allowed small companies to manage their vulnerabilities and report on those, but more importantly was the close contact and feedback that analysts or engineers provided. However,the market has moved very fast and the company lost its mojo.

    As every organization, tracesecurity is made of people and processes. But for current management priorities and processes gears towards sales and sales. This can sound like a contradiction coming from a sales person, but you can only sell what someone else has built. As in any product if there is not substance your profits will be slim. In other words, you should really have a serious technical department if you want to sell technology based products. Such department does not exist in Tracesecurity.

    The delivery & services management lacks expertise in the area. Many have complained
    about it. There are sales managers in sales (as in any company) and sales managers in delivery services. The latter should be experts in the area no another representative trying to up-sell. No one, including their analysts, take them seriously. A staples store manager has more expertise than the DMs and VPs of that area.

    By the time I left the company continued to be small with a steady income but no prospects of growth. Don't believe their hype of millions of dollars in sales. There is no such thing.

    If you want to work keep this in mind. You won't make big sales or keep big customer contacts. If you get a big account, the delivery deparment (remember that it is not technical just sales people acting as managers) will get future commissions of any upsale or renewal.

    So you actually won't get close contact with customers. No incentive to offer a new product
    to the people you worked hard to attract . You only become a cold calling guy sweeping the call list.

    Advice to Management

    For their misfortune, today tracesecurity software competes with many options in the market that provide the same functionality at not cost or as an free add on of other solutions. For example, AV companies and Firewalls managements suites provide information about vulnerabilities, compliance level, GRC, etc with little or no additional cost. How I know? I sell
    those products.

    Professional services is a great source of income for security companies, but they dismantled what could have been a great source of income ... Current management pay little attention to what it should be the most important asset, that is the security skills of their technical department. Instead they decided to have managers with secretarial skills and pseudo lawyers as VPs to lead a technical department.

    Technical people are very proud, competitive, very expensive and very often arrogant. I deal with them all the time, but I need them to meet my quota. I seriously doubt that experienced and serious professionals would want to work under a structure of people with zero technical background. It is not a surprise that the few that were competent fled the company.

    That's why their analysts turnover is so high, and while sales people suffer from the incompetence of delivery and service management. They are just trying to meet their quota instead of getting expertise.


  9. Helpful (5)

    "It's who you befriend what matters. Not your experience or what you do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TraceSecurity full-time (More than a year)

    Pros

    Very casual environment, and very friendly coworkers. Good health benefits. No much traveling as expected and announced.

    Cons

    Too much value given to employees that only purpose is to sell (I exclude sales department from this), including delivery managers and directors who only play facebook, but are supposed to manage security analysts.
    The delivery and service actually blocks analysts forward progress. Who you befriend determines salary increase. Employee value is determined by sales not by value to customers.

    Advice to Management

    The organization values sales over everything else. Not much to say that others haven't said already


  10. Helpful (7)

    "Loads of potential that will never be realized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Former Employee - Information Security Analyst in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TraceSecurity full-time (More than 3 years)

    Pros

    It should be noted that any positive review from someone claiming to be in a technical role for this company should have its authenticity strongly questioned. I could write for days about this place, but I will try to be brief. Like many places, Trace has its pros and cons. Unlike many other places, though, the cons FAR outweigh the pros.

    - Good experience, fast…IF you don’t already have even the most basic security knowledge.
    - Casual environment
    - Training reimbursement (albeit with a “gotcha” clause if you leave within a year)
    - Airline, hotel and rental car points and status
    - Sightseeing
    - Other technical people

    Cons

    - Unrealistic and unsustainable work load and expectations. You will never stop working.
    - If you show any promise, you will be run into the ground.
    - Management has no security experience or insight, or any desire to acquire any such knowledge.
    - Attempts to make reparation for poor treatment of technical people equates to someone offering you a Skittle as an apology for stabbing you in the eye with a chainsaw.
    - Management’s unbelievably high emotional sensitivity makes it impossible to give any type of feedback without being attacked.
    - Some managers form “cliques” that afford them special privileges like severe, chronic, unpunished tardiness and the ability to sit in one office and joke around on Youtube for hours.
    - Good luck getting a decent salary out of them. Those are reserved for people that sell things.

    In summary, my 3 years at Trace brought me to a level of depression and misery that I never thought possible. The people that I worked WITH were great people, great coworkers and great friends. The people that I worked FOR were also great people, but they were probably the worst supervisors and decision makers you can possibly imagine. Trace has/had the potential to be the greatest job on this planet, but until management stops making decisions with their emotions and swallows their pride long enough to look in the mirror, this place will continue to be a grinder for technical people.

    Advice to Management

    This box isn't big enough to include all of the things that management needs to do to make this place tolerable.


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