Trans World Entertainment Reviews | Glassdoor

Trans World Entertainment Reviews

Updated April 4, 2019
108 reviews

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2.2
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Trans World Entertainment Chairman & CEO Robert J. Higgins
Robert J. Higgins
48 Ratings

Employee Reviews

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Pros
  • "Music and movies, some of the regular clients" (in 6 reviews)

  • "Employee discount, being kept up to date on new releases, great staff" (in 6 reviews)

Cons
  • "Upper management is distant and doesn't seem to care about associates (Above RM level)" (in 16 reviews)

  • "I had pleasant store managers but I can imagine if I had one who wasn't it may have been a very different experience" (in 7 reviews)

More Pros and Cons

  1. Helpful (4)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Albany, NY
    Current Employee - Business Analyst in Albany, NY
    Recommends
    Positive Outlook

    I have been working at Trans World Entertainment full-time (Less than a year)

    Pros

    Excellent Place to work. Great opportunities. Company is in good shape with 200+ specialty entertainment retail stores. After acquisition of Etailz, now majority of revenue comes from online market place. This gives the opportunity to work on cutting edge Analytics & Data science projects related to retail and eCommerce.

    Cons

    Employee training needs to be more structured. It has improved in last few months.

    Advice to Management

    Company has successfully transitioned to a new 'customer360' business model. Keep up the good work.


  2. "When music ruled the world"

    StarStarStarStarStar
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Trans World Entertainment full-time (More than 5 years)

    Pros

    great local bosses and team

    Cons

    glorified Spencer gift store now, used to be about music

  3. "Awful"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Trans World Entertainment full-time

    Pros

    Fun to work with music movies and toy companies

    Cons

    Horrible atmosphere
    Everyone is unhappy and voices that constantly which makes a difficult work environment
    Low pay
    High turnover
    Hire people and use them until they quit


  4. "Store managers need to make more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Indianapolis, IN
    Current Employee - Store Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trans World Entertainment full-time (More than a year)

    Pros

    not a lot to say here

    Cons

    Upper management needs to realize that the attachments we have are only pushing customers further away.


  5. Helpful (1)

    "They don't care about you..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Irving, TX
    Former Employee - Store Manager in Irving, TX
    Doesn't Recommend

    I worked at Trans World Entertainment full-time (More than a year)

    Pros

    Usually fun environment
    Finding fun and cool people to hire is pretty easy.
    Health benefits are pretty decent

    Cons

    Upper/corporate management doesn't care about your mental or emotional health
    You will not be properly trained, but if you work really hard and cover for everyone else's shortcomings, you'll get promoted and then left to "figure it out"
    Can be difficult to activate your health benefits, not not always

    Advice to Management

    Listen to your employees, stop telling us to "just get through it" or "figure it out" when you haven't trained us at all.
    If we tell you we caught an employee stealing, don't promote them to store manager and expect a part time assistant to clean up their messes.


  6. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Scranton, PA
    Former Employee - Sales in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trans World Entertainment part-time (Less than a year)

    Pros

    Diecount is nice that's all.

    Cons

    Most store managers don't care about your employees. "Full time" is 2 days a week usually 4 hour shifts. You get more hours when you get higher scores. Can't call off unless you find someone to replace you. Even when sick or if someone in your family passes away. If you do call off and don't get someone to cover but still don't show up. You get writteb up. Too many things to sell instead of working on customer care. They have you push scam cards and magazenes that are hard as hell to get rid of. Upper management does not care.

    Advice to Management

    Stop treating your employees like they are dirt. Espically the ones that actually work their butts off. Stop having employees worry about numbers and nore about the customers.


  7. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Trans World Entertainment part-time

    Pros

    Exposure to current music and movies, nice discount, easy work.

    Cons

    Business model seems to be a "one-size-fits-all" mentality, ignoring and not respecting each store's demographics. Also, forcing employees to push a magazine subscription offer when many customers do not read magazines anymore. Also, as profits dwindle, cutting hours and forcing employees to do more with less.

    Advice to Management

    Rather than focus on cheaper product and schemes to increase profit margin, upper management needs to focus on each individual store's target demographic and focus on creating relationships with customers so they will be repeat customers. This involves relying on the store's management to pay attention to each store's individual customer needs and upper management actually implementing them. While profit margin is important, it doesn't mean much when customers do not want to return to the store.

  8. Helpful (1)

    "tred lightly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trans World Entertainment full-time

    Pros

    If you can get hired and have continued proof of ability to work, you can work 8-5 with an hour unpaid break, and get your paycheck.

    Cons

    It feels like a company that hasn't progressed since the early 90's and is trying to repeat success on items that are similar to that generation. Fresh ideas are often overshadowed


  9. Helpful (1)

    "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trans World Entertainment part-time

    Pros

    The discounts are really good

    Cons

    Trying to push magazines gets old


  10. Helpful (1)

    "This company sucks..honestly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trans World Entertainment part-time

    Pros

    The merchandise you work with is cool and sparks interesting topics to talk about when you engage with customers

    Cons

    Horrible pay for job duties, horrible amount of hours (think of the most 14-20 hrs), unethical