Trans World Entertainment Reviews | Glassdoor

Trans World Entertainment Reviews

Updated July 10, 2017
84 reviews

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2.4
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Trans World Entertainment Chairman & CEO Robert J. Higgins
Robert J. Higgins
35 Ratings

84 Employee Reviews

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Pros
  • Taking care of customers is fun they come in for music,movies,games ,everyone knows something about music and movies (in 5 reviews)

  • Employee discount, being kept up to date on new releases, great staff (in 4 reviews)

Cons
  • No communication from upper management (in 11 reviews)

  • You could be great at customer service, but if you can't persuade people to save 10%, you won't do well (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Working at FYE was a okay experience. The job was very easy but very boring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Montgomery Village, MD
    Former Employee - Retail Sales Associate in Montgomery Village, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Trans World Entertainment part-time (Less than a year)

    Pros

    15 minute break without clocking out, Flexible schedule, nice customers, easy task to do (clean, cashier, customer service ) , paid weekly

    Cons

    Boring, the store gets very dirty and always had to clean, standing up on you're feet for a long period of time, it stinks in the store


  2. Helpful (1)

    "TWEC not what they used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trans World Entertainment full-time (More than 5 years)

    Pros

    Music and movies, some of the regular clients.

    Cons

    Overworked, underpaid, not respected, and Christmas 70-80 hour weeks are hell!

    Advice to Management

    Bob HIggins needs to retire.

  3. "Good For Starting Out in Retail"

    StarStarStarStarStar
    Former Employee - Sales Associate in Virginia Beach, VA
    Former Employee - Sales Associate in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Trans World Entertainment part-time (More than 3 years)

    Pros

    If you love music and the entertainment industry overall, its a great way to meet like minded people, work to promote the artists and movies you love maybe even meet a few if you work in the right area.

    Cons

    Competition in a digital environment puts a lot of sales pressure on keeping up the numbers. Memberships, cherry pick items, etc. There are new ways to get the job done but its a constantly changing environment where you got to keep up the energy. It can be done.

    Advice to Management

    Keep the moral of your team up, engage in proactive sales tactics rather than reactive.


  4. "Working at TWEC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Head in Albany, NY
    Former Employee - Department Head in Albany, NY
    Recommends
    Neutral Outlook

    Pros

    Fun company, great people. Company holds great sales meetings, District Managers are sales focused and everyone loves the product. Every week brings new rerleases!

    Cons

    Challenging industry - retail sales of music and movies. Internet keeps shrinking sales but company is changing itself to be less dependent on old staples.

    Advice to Management

    Keep up the good work. Remember that customer service is what it's all about. The neatest and cleanest store may not always be the best. Focus must always be on the all important customer.


  5. Helpful (2)

    "Hope You Like Selling Memberships"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Durham, NC
    Former Employee - Retail Sales Associate in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly coworkers, relatively easy job demands

    Cons

    Stressful working environment, revolves around making numbers and selling memberships

    Advice to Management

    Went from fun to unhealthy environment solely spent trying to nickel and dime costumers with memberships. Needs fixing.


  6. Helpful (4)

    "Don't Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ashley, PA
    Former Employee - Sales Associate in Ashley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trans World Entertainment part-time (Less than a year)

    Pros

    Nice management. Friendly staff. Awesome sales. Very approachable and sometimes willing to help if not too busy. Not too much to complain about.

    Cons

    Focuses too much on the Backstage VIP Programs. Not enough hours. Starts off with very low hours (8 hours a week minimum. Nothing more. Always less) and not enough pay. Very frustrating. It's nice for a first job, but it's not okay for only $30/$50 a week if you want to actually treat yourself or friends and family.

    Advice to Management

    Give the associates a chance. We are not always going to get the VIP or magazines subscriptions. How can we talk to ANY of the customers if they CLEARLY don't want to talk to us? The only people that shop there are nerds and hipsters. Who are broke. It's not fair to be charging $11.99/month for a lousy 10%. Raise the discount if you actually want sales.


  7. Helpful (4)

    "Noone cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Manager in Columbus, OH
    Former Employee - Senior Assistant Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great staff
    Fun festivals
    Some good customers

    Cons

    poor leader ship
    No communication from upper management. If you leave, and have accrued PTO/VACATION, which you never get to take, they won't pay you out in OHIO. Rm/LP are a joke. Drivers and VIP are a scam, to pad the bottom line, and they are getting away from the entertainment side. I hope they close soon.

    Advice to Management

    Start looking for new jobs. Your days are becoming fewer. You treat your employees like garbage, and expect them to offer you the world.

  8. "Part Time Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Second Assistant Manager in Akron, OH
    Current Employee - Second Assistant Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Trans World Entertainment part-time (Less than a year)

    Pros

    Interesting environment with lots of cool merchandise, it's easy to engage with customers and make them feel at ease with a big sale

    Cons

    Corporate focuses too much on getting subscriptions to magazines and loyalty cards than actually assisting the customer and delivering a pleasant experience. The employees are judged based on their conversion rates rather than their sales volume or customer appreciation, and even when associates do their best to perform, upper management still criticizes them on their lack of subscriptions. Also, benefits for employees are lacking, with a 30% discount that doesn't apply to items on sale.

    Advice to Management

    Refocus the company toward sales volume rather than mining for personal information and difficult-to-cancel subscriptions and overall sales will jump dramatically.


  9. "Was fun, but nothing serious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Texas City, TX
    Former Employee - Assistant Manager in Texas City, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Trans World Entertainment part-time

    Pros

    Could work at live music events, met many celebrities, able to have a job in a music store, employee discounts.

    Cons

    Minimal pay, iffy people, minimal employee discounts, instability, not a real career opportunity at the store level. Unstable industry.


  10. "Great career if you're very ambitious and don't mind long hour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Columbus, OH
    Current Employee - District Manager in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Trans World Entertainment full-time (More than 5 years)

    Pros

    Easy to advance. Good salary if you stick around a while and go multi-unit.

    Cons

    Conservative company that is very slow to change and can be very NON-employee centric at times. Very poor work-life balance for Store Managers and above. The people that excel here are personally passive, but professionally aggressive. Upper management is not simpatico or on the same page with the field. Very task heavy retail, that "tries" unsuccessfully to be customer service focused.

    Advice to Management

    Put a likable, approachable, inspirational people person in charge of stores to try and improve morale.


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