Trans World Entertainment Reviews

Updated Feb 27, 2020

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2.5
22%
Recommend to a Friend
14%
Approve of CEO
Trans World Entertainment Chairman & CEO Robert J. Higgins
Robert J. Higgins
49 Ratings
Pros
  • "Exposure to current music and movies, nice discount, easy work(in 9 reviews)

  • "Employee discount, being kept up to date on new releases, great staff(in 6 reviews)

Cons
  • "Upper management is distant and doesn't seem to care about associates (Above RM level)(in 16 reviews)

  • "Also, forcing employees to push a magazine subscription offer when many customers do not read magazines anymore(in 10 reviews)

More Pros and Cons
  1. Helpful (5)

    "Business Analyst"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Albany, NY
    Recommends
    Positive Outlook

    I have been working at Trans World Entertainment full-time for less than a year

    Pros

    Excellent Place to work. Great opportunities. Company is in good shape with 200+ specialty entertainment retail stores. After acquisition of Etailz, now majority of revenue comes from online market place. This gives the opportunity to work on cutting edge Analytics & Data science projects related to retail and eCommerce.

    Cons

    Employee training needs to be more structured. It has improved in last few months.

    Continue reading
    Trans World Entertainment2017-10-24
  2. "Was a great place to work but everything has changed"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trans World Entertainment full-time for more than 10 years

    Pros

    Great people and good reputation with vendors on the FYE side of the business prior to the FYE brand being acquired

    Cons

    Sold off FYE stores and only has etailz as an asset now. Not financially stable.

    Continue reading
    Trans World Entertainment2020-02-27
  3. "Great first time job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trans World Entertainment full-time for less than a year

    Pros

    Music, movies, and fun atmosphere.

    Cons

    Not good hours, terrible district managers

    Continue reading
    Trans World Entertainment2019-09-14
  4. "Friendly Place to Work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Payroll Manager in Albany, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Trans World Entertainment full-time for more than 10 years

    Pros

    Affordable benefits. Casual environment/attire

    Cons

    Volatile market. The outlook for the company is "fair" at this time.

    Trans World Entertainment2019-05-13
  5. "When music ruled the world"

    4.0
    Former Employee - Store Manager 

    I worked at Trans World Entertainment full-time for more than 5 years

    Pros

    great local bosses and team

    Cons

    glorified Spencer gift store now, used to be about music

    Trans World Entertainment2019-03-18
  6. "Awful"

    1.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Trans World Entertainment full-time

    Pros

    Fun to work with music movies and toy companies

    Cons

    Horrible atmosphere Everyone is unhappy and voices that constantly which makes a difficult work environment Low pay High turnover Hire people and use them until they quit

    Trans World Entertainment2019-04-04
  7. "Store managers need to make more"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trans World Entertainment full-time for more than a year

    Pros

    not a lot to say here

    Cons

    Upper management needs to realize that the attachments we have are only pushing customers further away.

    Trans World Entertainment2019-02-12
  8. Helpful (2)

    "They don't care about you..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Irving, TX
    Doesn't Recommend

    I worked at Trans World Entertainment full-time for more than a year

    Pros

    Usually fun environment Finding fun and cool people to hire is pretty easy. Health benefits are pretty decent

    Cons

    Upper/corporate management doesn't care about your mental or emotional health You will not be properly trained, but if you work really hard and cover for everyone else's shortcomings, you'll get promoted and then left to "figure it out" Can be difficult to activate your health benefits, not not always

    Continue reading
    Trans World Entertainment2019-01-24
  9. "Poor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trans World Entertainment part-time for less than a year

    Pros

    Diecount is nice that's all.

    Cons

    Most store managers don't care about your employees. "Full time" is 2 days a week usually 4 hour shifts. You get more hours when you get higher scores. Can't call off unless you find someone to replace you. Even when sick or if someone in your family passes away. If you do call off and don't get someone to cover but still don't show up. You get writteb up. Too many things to sell instead of working on customer care. They have you push scam cards and magazenes that are hard as hell to get rid of. Upper management does not care.

    Continue reading
    Trans World Entertainment2019-02-18
  10. Helpful (1)

    "Customer Service Associate"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Trans World Entertainment part-time

    Pros

    Exposure to current music and movies, nice discount, easy work.

    Cons

    Business model seems to be a "one-size-fits-all" mentality, ignoring and not respecting each store's demographics. Also, forcing employees to push a magazine subscription offer when many customers do not read magazines anymore. Also, as profits dwindle, cutting hours and forcing employees to do more with less.

    Continue reading
    Trans World Entertainment2018-10-30
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