TransUnion Reviews | Glassdoor

TransUnion Reviews

Updated May 24, 2017
455 reviews

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455 Employee Reviews

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Pros
Cons
  • At times work-life balance can be challenging but at the end it pays off (in 22 reviews)

  • It's challenging to think of any besides some of the "red tape" associated with working through processes at a large company (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "IT Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Greenwood Village, Arapahoe, CO
    Current Employee - IT Project Manager in Greenwood Village, Arapahoe, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransUnion full-time (More than 3 years)

    Pros

    Great benefits, work life balance, work from home option.

    Cons

    Since the Greenwood village office is a field office (they are head quartered in Chicago), we don't always get the same opportunities to technology and projects as our Chicago counterparts.

    TransUnion Response

    Apr 19, 2017 – Global Talent Attraction and Engagement Manager

    Thank you for 3+ years at TransUnion and for writing a review. TU takes pros and cons seriously. If you’d like, send an email to LifeAtTU@transunion.com to discuss more.


  2. Helpful (5)

    "Great work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance, have rarely needed to login after 5 PM and never on the weekends. Work is interesting for now, exposure to the latest tools and techniques. Friendly co-workers and great location just across union station

    Cons

    Unless you push, stagnation appears to be the norm, some people may be happy with it, but it wont suit me to do the same job for years altogether. Your experience is very likely going to be dependent on your personal relationships with your bosses and your own lobbying for growth. Need to be type A to be noticed. Alternatively, it's easy to be invisible - putting in 8 hours a day in a safe predictable environment.

    Advice to Management

    Career Planning - Don't make this a place where people go to retire

    TransUnion Response

    Feb 24, 2017 – Consultant

    Thanks for sharing such great feedback! TU values your experience as an associate.


  3. "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Atlanta, GA
    Current Employee - Technician in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransUnion full-time (More than 3 years)

    Pros

    great benefits and employee opportunities

    Cons

    long hours involved and consistency of work on each shift

    TransUnion Response

    Apr 19, 2017 – Global Talent Attraction and Engagement Manager

    Thank you for sharing your experience; TransUnion values your opinion. If you’d like to speak with someone about your review, please send us an email at LifeAtTU@transunion.com.


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  5. Helpful (2)

    "Have enjoyed working for more than 2 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransUnion full-time (More than 3 years)

    Pros

    Great atmosphere, relaxed environment for most part, good benefits, work life balance

    Cons

    Difficult to get promotion, leadership operates in a silo, no recognition for work, come in do your work and go,

    Advice to Management

    Focus more on building associates especially those that want to be successful and grow

    TransUnion Response

    Jan 18, 2017 – Sr Analyst

    Thank you for 2+ years at TransUnion and for writing a review. TU takes pros and cons seriously. If you’d like, send an email to LifeAtTU@transunion.com to discuss more.


  6. Helpful (1)

    "RAE1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RAE1 in Crum Lynne, PA
    Former Employee - RAE1 in Crum Lynne, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TransUnion full-time (More than a year)

    Pros

    Hour Lunch / Massage Chairs

    Cons

    Politics politics politics. 80% of the company is referred so good luck getting in without one. You'll get promoted one time from their entry level position "RAE-1" TO "RAE-2" (without a base salary increase, only commission structure increases) then if you want to move up in the company anymore you'll have to move to where their corporate office is in the windy city of Chicago. Management is only focused on their responsibilities to keep the VP off their backs and come from prior jobs with no prior management experience, but seem to be given the role based on age rather then qualifications. Same goes for most of the other positions within.

    Advice to Management

    Lets be honest we all know training is terrible. Therefore, you need to be more of a mentor/leader guiding people to success. Don't be someone that comes in everyday stressing everyone out asking why your reps are doing things a certain way when they were never showed the right way in the first place.

    TransUnion Response

    Apr 19, 2017 – Global Talent Attraction and Engagement Manager

    Thank you for sharing your experience; TransUnion values your opinion. If you’d like to speak with someone about your review, please send us an email at LifeAtTU@transunion.com.


  7. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TransUnion full-time (More than 3 years)

    Pros

    Great company culture, great people. TransUnion has so much growth potential in the future. I have enjoyed working there.

    Cons

    Career development is a weakness at TransUnion. A lot of associates don't know where they can head to regarding next career move.

    TransUnion Response

    Jan 18, 2017 – Sr Analyst

    Thank you for sharing your experience; TransUnion values your opinion. If you’d like to speak with someone about your review, please send us an email at LifeAtTU@transunion.com.


  8. Helpful (2)

    "Great work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life balance, great employees, benefits

    Cons

    TU is trying to comp bonus ineligible associates, but it would be great if more individual contributors were tied to revenue vs the discretionary bonus given by management. Also, promotions are sometimes classified as "lateral" moves. The global job framework was a good change for consistency, but we are still behind in acknowledging career development titles for individual contributors

    Advice to Management

    Rework the global job framework. It's now too basic and strands associates in roles with no growth. Owning your career is one thing, but give us something to strive for.

    TransUnion Response

    Apr 19, 2017 – Global Talent Attraction and Engagement Manager

    Thank you for sharing a review of your time at TransUnion. I’m happy to put you in contact with a member of our HR team, if you’d like to discuss further. Email us at LifeAtTU@transunion.com.


  9. Helpful (1)

    "Innovative Solutions Group associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Research Manager in Chicago, IL
    Former Employee - Senior Product Research Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TransUnion full-time (More than 8 years)

    Pros

    The company is energetic, dedicated, and open to new and emerging markets

    Cons

    The organization doesn't have a great grasp on customer information, data, and capturing needs and behaviors of its various client bases

    Advice to Management

    Invest in a formal market research function to better understand potential and emerging markets

    TransUnion Response

    Apr 19, 2017 – Global Talent Attraction and Engagement Manager

    Thank you for sharing your review – TransUnion values your feedback.


  10. Helpful (3)

    "TransUnion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TransUnion full-time (More than 3 years)

    Pros

    Better than fair pay,
    Good with flex time

    Cons

    You don't get challenged. Basically, you get a secretary job with an engineer title. Worst company to work for if you want to grow your skills.

    Advice to Management

    Invest in your employees


  11. Helpful (7)

    "Information Security - Beware of ageism at TU."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at TransUnion full-time

    Pros

    - Overall a decent company with balanced work/life culture, philanthropic approach and knowledgeable/supportive people.
    - Down to earth and transparent CEO. CISO has a clear vision of the future of Information Security.
    - Decent benefits and easily accessible location.
    - This business plays a positive role in credit and the global economy.
    - Desirable location, modern office and competitive benefits package.
    - Company embraces innovation and millennials.

    Cons

    All teams are not created equal. While there are many wonderfully managed teams at TU, the Information Security/Threat organization has increasingly become a turbulent environment with compromised ethics due to a very recent leadership change that is hyper-focused and bent on moving aggressively towards an end goal of globalization. In the context of this culture shift, IT management is cleaning house by washing out older employees, building new teams, and will not hesitate to make questionable adjustments with current team members and managers if they slip, deviate from the "plan", or unable to achieve immediate results. The re-alignment/replacement option is favored over development of current staff who are making best efforts to adapt and change. HR will stand firmly behind the management's one-sided story as they hire, readily demote or walk people out the door. This is apparently the trade-off in the name of progress.

    Advice to Management

    Constructive feedback: Realize that allowing a toxic and ruthless entity(s) to re-vamp your cyber threat/security operations will breed copycat and negative behavior. TransUnion is a progressive business, not a military organization. There is an over-all sense that certain workgroups are working under threat with zero flexibility which is causing low morale and encouraging the most valued employees from all levels to leave for a greener pasture nearby.
    Culture change and improvement are inevitable and necessary, but do it in way that is scaled and implemented in a fair,appropriate and realistic manner. Arrange more skip level meetings to know what's really going on.


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