Transcentra Reviews | Glassdoor

Transcentra Reviews

Updated July 6, 2017
28 reviews

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2.8
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Lynn Boggs
12 Ratings

28 Employee Reviews

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  1. "Enjoyed working for the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Transcentra full-time (More than 8 years)

    Pros

    Different opportunities, employees are located all across the globe with the SourceHOV acquisition; co-workers were hard working and helpful.

    Cons

    Many different products after the acquisition, perhaps a bit more focus

    Advice to Management

    Same as above


  2. Helpful (1)

    "No communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transcentra full-time (More than 5 years)

    Pros

    able to work from home since my coworkers are all over the world.

    Cons

    absolutely no communication, no salary increases for 5 years, unrealistic expectations, cost effective decisions are not rewarded, employee morale is terrible.

    Advice to Management

    know who your employees are and what they do before making rash decisions (i.e. RIF). Communicate, communicate - I accidentally found out we were acquired AGAIN recently.

  3. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Transcentra (More than 3 years)

    Pros

    Good People, Good location and good projects

    Cons

    Strategy for growth, Technology upgrade

    Advice to Management

    Need organic growth strategy and direction


  4. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales in Philadelphia, PA
    Former Employee - Enterprise Sales in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcentra full-time (More than 5 years)

    Pros

    Great co-workers. I really enjoyed them. The technical presales staff was excellent.

    Cons

    Total management chaos. Had no idea what the software industry was about. Churned and burned staff as a result of Cerberus Capital Management.


  5. "Transaction Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Analyst in Medford, MA
    Former Employee - Transaction Analyst in Medford, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work in......

    Cons

    The pay package isnt very competittive


  6. Helpful (1)

    "Needs Company Identity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Growth potential. Lots of areas that need people to dive in.

    Cons

    Unclear goals/structure that leaves one wondering if anyone knows what's going on.

    Advice to Management

    Publish internal documentation that clearly defines roles and goals company wide to give employees a better picture of where they're headed.


  7. "Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Phoenix, AZ
    Former Employee - Operations Associate in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Transcentra full-time (More than 10 years)

    Pros

    Division I worked in this company went through several ownership changes, but started out as a bank so the security and customer information techniques were outstanding. Very detail oriented and no lags in management involvement.

    Cons

    Being a volume oriented workload, as volume decreased, so did the workers. I got laid off after 19 1/2 years on the job.

    Advice to Management

    LWOP (leave without pay) is better than massive layoffs.

  8. "Poor management. Poor management communication."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Phoenix, AZ
    Former Employee - Operations Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Transcentra full-time (More than 10 years)

    Pros

    Many of the coworkers had worked there for 15 to 25 years on average. They were from a former ownership by Chase.

    Cons

    No clear standard of practices. No raises. Employee recognition was if the supervisor could afford if but recognition from the company was spotty at best.

    Advice to Management

    Better communicate with employees


  9. Helpful (1)

    "pgm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PGM
    Former Employee - PGM
    Recommends
    Positive Outlook

    I worked at Transcentra full-time (More than 10 years)

    Pros

    Good People Good Environment Good Location

    Cons

    Old technology, has to improve market share


  10. "Stay away from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Technician II/Print Operator in Charlotte, NC
    Former Employee - Warehouse Technician II/Print Operator in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcentra (More than 8 years)

    Pros

    Great co workers and management are ok if are the type to keep your opinion and helpful views to yourself.

    Cons

    No room for advancement and the pay is awful with no raises. If work is slow that will let you go without notice.

    Advice to Management

    Think about your employees with families that depend on a paycheck to provide for their family and care a little more about your employees.


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