Transcom WorldWide Employee Reviews about "low pay"

Updated Dec 22, 2019

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3.4
54%
Recommend to a Friend
57%
Approve of CEO
Transcom WorldWide President and CEO Jonas Dahlberg
Jonas Dahlberg
21 Ratings
Pros
  • "The team is great, even though you work from home there is activities as if you were at a regular call center(in 75 reviews)

  • "Flexible Time,Work Life Balance, Friendly Working Environment(in 16 reviews)

Cons
  • "Low pay for the high volume of calls and what they expect as far as metrics(in 19 reviews)

  • "Low salary, overfull of activity(in 18 reviews)

More Pros and Cons

Reviews about "low pay"

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  1. "run!!!!!!!!!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Transcom WorldWide full-time for more than a year

    Pros

    run not a very good company to work for

    Cons

    run it is very unorganized and very low pay

    Continue reading
  2. "Decent place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Advisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transcom WorldWide full-time for less than a year

    Pros

    *Work from home *Laid back atmosphere

    Cons

    *Low pay *Frenetic workload - calls are nonstop *Employee reviews are entirely based on surveys which themselves depend on the whim of the customer

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    Transcom WorldWide Response

    Recruitment Specialist

    Thank you for taking the time to leave your review, we're glad to have you as part of our Transcom family!


  3. Helpful (3)

    "Miserable, thankless job"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transcom WorldWide full-time for more than 5 years

    Pros

    Working from home, nothing else to say

    Cons

    Horrible schedules with floating days off, low pay, no room to advance, no raises, forced overtime

    Continue reading

    Transcom WorldWide Response

    Recruitment Specialist

    First, thank you for providing your review. We aim to continually improve and appreciate you taking the time to share your feedback. Wage, wage increases, and schedule will vary depending upon your role and client you support. We value rewarding hard work and regularly offer career advancement opportunities which are posted on our internal intranet. Additionally, we provide ongoing skill development via Transcom University courses, regular coaching sessions, and virtual training sessions. North American employees also have access to our employee assistance program which offers many great benefits, including the ability to take both personal and professional development courses free of charge. Please reach out to your manager if you need assistance accessing these great tools!

  4. Helpful (2)

    "Low pay, high call volume"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time for less than a year

    Pros

    It’s a job if you need something to get by until you find something else.

    Cons

    Low pay for the high volume of calls and what they expect as far as metrics.

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    Transcom WorldWide Response

    Recruitment Specialist

    Thank you for taking the time to provide feedback. We do operate in a fast-paced environment, but also value rewarding hard work. In addition to the hourly wage, most of our positions include performance based bonus opportunities too!

  5. Helpful (3)

    "Lowest Paying Call Cener"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transcom WorldWide full-time for more than a year

    Pros

    Nice People Friendly Co-Workers Work From Home

    Cons

    Low Pay No Raises No Reviews Play Favorites

    Continue reading

    Transcom WorldWide Response

    Recruitment Specialist

    Thank you for taking the time to submit your review. Your feedback is important and will be utilized as we continue to improve our company. In addition to offering our employees the ability to work from home, in North America, we also offer monthly performance based incentives. Please speak with your manager if you have any questions about how to earn this additional income.

  6. Helpful (4)

    "This company is a Joke"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transcom WorldWide full-time

    Pros

    I am able to work from home.

    Cons

    low pay for the amount of work you will be doing. Very strict rules. Whoever wrote the guidelines for this company were clearly on drugs. The shift hours have little to no variety as if you have no life outside of work.

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    Transcom WorldWide Response

    Recruitment Specialist

    We appreciate you taking the time to leave feedback and would like to invite you to connect with us to get more insight so we can address your concerns and use this feedback to improve. Please email us at: WAH@Transcom.com.

  7. Helpful (4)

    "Good Company If You Are Okay With Low Pay & Hard Work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tallahassee, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Transcom WorldWide full-time for more than 3 years

    Pros

    Get to work from home Initial training is great Trainers are really nice Co workers are great Most TLs are very nice Front Line position is easy once you get the hang of it Get paid on time and accurately Get paid for performance bonuses Recently started paid time off (although not comparable with most call centers) QA department is good Great to gain experience so you can apply later to a better company Good health benefits Constantly trying to get better Management seems to care

    Cons

    Low Pay No paid holidays A lot of mandetory overtime No pay increases Very little room for advancement Pay increase is only $1 for much higher responsibilities You can only apply for vacation (unpaid), a month in advance You have to supply your own equipment Shift changes multiple times within a year Training for new positions are poor Strict adherence rules for a company that doesn't pay for you being absent Expect a lot for very little pay Systems aren't up to grade compared to other call center companies Very high turn over

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  8. Helpful (1)

    "avoid at all cost"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transcom WorldWide full-time

    Pros

    they did finally introduce health care benifits

    Cons

    work like a dog at low pay , no advancement chances don't care about home agents

    Continue reading
  9. Helpful (5)

    "At home AppleCare Advisor"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applecare At Home Advisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Transcom WorldWide full-time for less than a year

    Pros

    -15 minute breaks as apposed to 10 min like their competitors -I had a great Trainer and awesome coworkers -Plenty of resources to help you learn along the way -Okay pay if you've been use to the $9 rate of other work at home comapnies

    Cons

    -Team lead cared way too much about Stats and perfection even though she has only been a TL for 6 months. TL also expects new employees to perform at the level of tenured advisors. Team lead was nice but seemed pressured from upper management. -Low pay compared to what Apple actually pays their work at home advisors -A difficult job that requires more than three weeks of training -Training was primarily focused more on customer types than actual knowledge -Some Tier 2 agents were extremely rude and lazy... -Extreme monitoring and micro managing that would drive anyone crazy -Metrics very difficult to meet even if you have an 100% CSAT score -You must work on holidays if not you get double attendance points for taking the day off. -Shift bids

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  10. "Not too impressed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Transcom WorldWide part-time for more than 3 years

    Pros

    The ability to work at home and gain experience working from home was nice for future potential.

    Cons

    Low Pay, non-ethical business practices. no room for growth. Disappointing experience overall. It might not have been bad if I got on the Comcast service side,instead of crappy satellite internet.

    Continue reading
Found 19 reviews