TransferWise Reviews | Glassdoor

TransferWise Reviews

Updated April 19, 2018
129 reviews

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4.7
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Kristo Käärman
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129 Employee Reviews

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Pros
  • You get to work with great people, everybody seems to be very focused on the company's mission and keeping it a great place to work (in 10 reviews)

  • Excellent work environment and work ethics (in 9 reviews)

Cons
  • having highly autonomous teams can make large distributed projects more difficult and make it harder to focus teams on particular things (in 8 reviews)

  • Foreign company not fully aware of customer service in the States (in 3 reviews)

More Pros and Cons

  1. "A damn good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tampa, FL
    Current Employee - Customer Support Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Lots of PTO and benefits, the people are awesome, there's constant inter-office and inter-team communication, lunch catered once a week, comfortable rooms and nooks you can work in, provide breakfast food and drinks for employees, very welcoming to LGBT (we're walking in the pride parade soon!), free company trip in the summer

    Cons

    There's a lot to learn and it can be overwhelming at first, sometimes you'll get more than one answer to a question about how to respond to a customer and they can be contradictory

    Advice to Management

    Makes pre-mentoring training more hands-on! It can be a lot to take in.


  2. "They'd have to drag me out of here kicking and screaming..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    This is a very unique company. For the first time in my life I don't dread going to work.

    What you will NOT deal with: uncomfortable dress codes, awkward elevator talk, Monday blues, pointless meetings about future meetings, sales targets, micromanagement.

    What you WILL deal with:

    - Autonomy and creativity

    - An all expenses paid company holiday in Europe

    - Free team lunch once a week

    - A kitchen always stocked with bread, soda, and tea

    - Expensive computer chairs to work in, beanbags, and a massage chair. You can literally hide in a closet if you want to work alone for the day.

    - The most lively and colorful office you will ever see.

    - A ridiculous amount of time off; 23 days vacation, 5 days sick, birthday off, about 10 paid holidays = 35+ PTO days

    - Work from home up to 20% of the time.

    - Gift cards for working undesirable shifts

    - Choose your own shift with only a few requirements

    - Low cost health insurance ($30 a month for a single)

    - Can advance FAST. Seen people move up within 3-6 months.

    Cons

    - Formal training is non-existent - you will be on the phones knowing very little and need to find answers yourself.

    - Hiring process is extremely long and tiresome. Be patient.

    - Loud, aggressive leftist politics. If you have any slightly conservative viewpoints, better to keep quiet.

    - Rapidly changing, not a bad thing but it's almost impossible to keep up with. There's no time to review it all when you have metrics.

    Advice to Management

    Raise the company minimum wage to $15 and up, even if you have to cut budget elsewhere. CS is paid a bit too low. Also, implement a more formal training regimen.

  3. Helpful (4)

    "New Employee, my thoughts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tampa, FL
    Current Employee - Customer Service in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Great environment
    Friendly people
    FAT benefits
    Insane quantities of PTO
    Not the hardest job ever, challenging enough to be interesting

    Cons

    Startup culture is definitely not for everyone
    Autonomous teams can be confusing

    Advice to Management

    Keep treating your employees like family and the company will always succeed


  4. Helpful (4)

    "Not as it seems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    Pros

    The hiring process looks for specific personalities so people hired are usually nice to work with.

    Cons

    It is clear who is liked the best in the office. Leads seem to be on edge and under pressure consistently. Its a lot of the same work every day. most shifts are spent on the phone with customers with a constant queu.

    Advice to Management

    Managers need to make it clear they care about more than performance metrics. Listen to different opinions to, not just people who agree with you.


  5. Helpful (1)

    "AMAZING COMPANY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Tampa, FL
    Current Employee - Customer Support in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Amazing company with room for exponential growth. Truly incredible to work for TransferWise.

    Cons

    No cons at all. Great company.


  6. "Very cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    A rare company that values its employees. Travel, cool environment, lots of opportunities.

    Cons

    Can be challenging to keep up. You're expected to take full responsibility for your work. But once you get used to that, it's really more of a pro than a con

    Advice to Management

    Keep it up


  7. "Software Engineer"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time

    Pros

    Amazing culture and lots of smart people to learn from.
    Really enjoying the empowerment and high trust the company has for each of it employees.

    Cons

    Only for those who like live outside their comfort zone

  8. Helpful (2)

    "Doesn’t pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - KYC Analyst in Tampa, FL
    Former Employee - KYC Analyst in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TransferWise full-time (More than a year)

    Pros

    Dental & health Benefits, work from home (limited).

    Cons

    Pay is comparable to customer service, competitors pay almost double.


  9. "Exciting place to work, excellent culture, great people, plenty of opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Growth
    Current Employee - Growth
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    I've never worked somewhere where the opinions of everyone are heard as well as they are at TransferWise. A lot of work is put into maintaining the highly effective feedback culture. On top of that, the prospects for the company are great, and people seem to be hired for motivation and attitude, above all else. That is a potent mix.

    Cons

    In general, payments businesses are complicated work, but at times that's part of the fun.

    Advice to Management

    Keep it up.


  10. Helpful (1)

    "A great place to work. Period. Full stop. End of story."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Writer in New York, NY
    Current Employee - Senior Writer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    - smart, kind people with a good sense of humor
    - very nice work environment, amenities, benefits
    - freedom to travel to the different offices
    - a company with a legitimately good mission/cause
    - the job is what you make of it, it's not prescribed/rigid

    Cons

    - not for people who are thin-skinned (you'll get lots of feedback [opinions] on your work
    - not for people who need a lot of structure to be productive


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