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TransferWise Reviews

Updated February 21, 2018
123 reviews

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4.6
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Taavet Hinrikus
74 Ratings

123 Employee Reviews

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Pros
  • Challenge, opportunity, great people, great mission (in 10 reviews)

  • Excellent work environment and work ethics (in 8 reviews)

Cons
  • The idea of autonomous teams is struggling to scale as we do (in 5 reviews)

  • Foreign company not fully aware of customer service in the States (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "New Employee, my thoughts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tampa, FL
    Current Employee - Customer Service in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Great environment
    Friendly people
    FAT benefits
    Insane quantities of PTO
    Not the hardest job ever, challenging enough to be interesting

    Cons

    Startup culture is definitely not for everyone
    Autonomous teams can be confusing

    Advice to Management

    Keep treating your employees like family and the company will always succeed


  2. Helpful (3)

    "Not as it seems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    Pros

    The hiring process looks for specific personalities so people hired are usually nice to work with.

    Cons

    It is clear who is liked the best in the office. Leads seem to be on edge and under pressure consistently. Its a lot of the same work every day. most shifts are spent on the phone with customers with a constant queu.

    Advice to Management

    Managers need to make it clear they care about more than performance metrics. Listen to different opinions to, not just people who agree with you.

  3. Helpful (1)

    "AMAZING COMPANY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Tampa, FL
    Current Employee - Customer Support in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Amazing company with room for exponential growth. Truly incredible to work for TransferWise.

    Cons

    No cons at all. Great company.


  4. "Very cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    A rare company that values its employees. Travel, cool environment, lots of opportunities.

    Cons

    Can be challenging to keep up. You're expected to take full responsibility for your work. But once you get used to that, it's really more of a pro than a con

    Advice to Management

    Keep it up


  5. "Software Engineer"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time

    Pros

    Amazing culture and lots of smart people to learn from.
    Really enjoying the empowerment and high trust the company has for each of it employees.

    Cons

    Only for those who like live outside their comfort zone


  6. Helpful (2)

    "Doesn’t pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - KYC Analyst in Tampa, FL
    Former Employee - KYC Analyst in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TransferWise full-time (More than a year)

    Pros

    Dental & health Benefits, work from home (limited).

    Cons

    Pay is comparable to customer service, competitors pay almost double.


  7. Helpful (3)

    "Once in a lifetime opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    I never fit in in corporate America - the uncomfortable clothes, awkward elevator talk, politicking, TGIF, pointless meetings and meetings, sales targets, and a boss always breathing down your neck.

    I sifted through several BS jobs and never gave up hope in finding a company that valued me as an individual and really promoted a culture of autonomy and creativity. I found TransferWise and after a very thorough hiring process, was one of the lucky ones.

    Here are some of the benefits you'll enjoy.

    - A company holiday in Europe in the summer
    - Free team lunch once a week
    - A kitchen always stocked with bread, soda, and tea
    - Super comfortable computer chairs, beanbags, and a massage chair!
    - 23 days vac, 5 days sick, birthday off, about 9 paid holidays = 35+ PTO days
    - Work from home 4x a month or more with a special arrangement
    - Travel to other offices to present ideas
    - Reward points for working undesirable shifts to be used for gift cards
    - Choose your own schedule with only a few requirements
    - Affordable health insurance ($30 a month for a single)
    - A great product/service you can get behind

    Cons

    - The pay is average; not great or terrible. Customer service starts at $14 (meh) and goes to $16 (better) in a year.
    - Lack of a formal training. Training barely exists. You have your intranet resources, the people sitting next to you, and a company wide chat

    Advice to Management

    Stay the way you are, stick to your roots, and take your employees requests to heart. That's what we love about you.

  8. "Exciting place to work, excellent culture, great people, plenty of opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Growth
    Current Employee - Growth
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    I've never worked somewhere where the opinions of everyone are heard as well as they are at TransferWise. A lot of work is put into maintaining the highly effective feedback culture. On top of that, the prospects for the company are great, and people seem to be hired for motivation and attitude, above all else. That is a potent mix.

    Cons

    In general, payments businesses are complicated work, but at times that's part of the fun.

    Advice to Management

    Keep it up.


  9. "A great place to work. Period. Full stop. End of story."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Writer in New York, NY
    Current Employee - Senior Writer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    - smart, kind people with a good sense of humor
    - very nice work environment, amenities, benefits
    - freedom to travel to the different offices
    - a company with a legitimately good mission/cause
    - the job is what you make of it, it's not prescribed/rigid

    Cons

    - not for people who are thin-skinned (you'll get lots of feedback [opinions] on your work
    - not for people who need a lot of structure to be productive


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tampa, FL
    Current Employee - Customer Support Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    Challenge, opportunity, great people, great mission.

    Cons

    Always busy, hard to switch off, this is by choice though!

    Advice to Management

    Stay on this path, great leadership


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