TransferWise Reviews | Glassdoor

TransferWise Reviews

Updated March 24, 2019
215 reviews

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4.6
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TransferWise CEO Kristo Käärman
Kristo Käärman
75 Ratings

Employee Reviews

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Pros
  • "Positive and inspiring work environment" (in 22 reviews)

  • "amazing company with great people" (in 13 reviews)

Cons
  • "Autonomous teams can be confusing" (in 14 reviews)

  • "Some growing pains like limited office space, but everyone is making the best out of it until the office is expanded" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Love working at TransferWise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in London, England (UK)
    Current Employee - Anonymous in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    - Great working environment, strong corporate culture and super smart and passionate people
    - Very strong mission and customer focus
    - I am a happy customer myself, which makes working here even better
    - Super exciting hyper-growth, a lot of new people joining all the time
    - I definitely develop and I get all the support I need
    - TransferWise encourages business travel to other offices

    Cons

    - Some growing pains like limited office space, but everyone is making the best out of it until the office is expanded
    - Autonomous teams aren't always the best way to work, some leadership would to good

    Advice to Management

    Some more leadership would be great and help a lot of teams


  2. Helpful (1)

    "I love TransferWise! Exceptional culture and a mission that makes a difference!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Team in Tampa, FL
    Current Employee - People Team in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    I'll start by saying that I love working at TransferWise! It's been about 5 months and I really enjoy my job, but I absolutely love the office and company culture, as well as the values which are actually lived, and not just marketing fluff.

    So my pros are:
    - Super friendly/welcoming atmosphere & in-office camaraderie from day 1

    - Great mission that is actually helping everyday people. How many companies have a goal to make themselves obsolete for the benefit of their customers?

    - The benefits are exceptional for the US. I've never seen anyone else come close, benefits-wise here. INSANE amount of PTO (46 days, all in), insurance is low-cost & good coverage, 401k w/ match, sabbatical after 4 years, stock options, some company paid benefits too

    - Awesome regular team events & annual trip to Europe for Summer Days to keep everyone motivated & mission focused

    - Weekly catered team lunches + all kinds of breakfast food, fruit, & drinks/coffee free in the office for employees

    - The office is really cool (people say "mini-Google" all the time), dog-friendly, has a decent gym in the office, & flexible work opportunities (you are expected to be in the office 80% of the time though)

    - Autonomous team structure offers huge levels of autonomy, ownership, & responsibility, with no one looking over your shoulder, micromanaging you or endless red-tape/approvals to go through

    - Really transparent & feedback reliant culture that limits the drama & helps us move fast

    - Lots of opportunities to move up & around in the company & find what you really love, potentially within 6 months - year as we keep growing

    - Personally, I like that we don't have a dress code & everyone is encouraged to be themselves. Sometimes it's just a sweatpants & hoodie type of day

    - I'm always busy with my day-to-day responsibilities & additional side-projects, so I'm always stimulated & never bored

    - I love working for such a diverse, global company. My team of 19 people has 14 nationalities & it's amazing when we're all together, so much fun learning from everyone. Very LGBT friendly & even the age range, experience, & education background of everyone is really broad and interesting

    - All the travel opportunities. So far, I've been to the New York & London offices, as well as Portugal for planning, with Budapest & Estonia trips in the near future (crossing my fingers for Singapore one day!)

    - Lots of support. Almost every chat with someone from my team includes "what do you need help with?" or "How can we/I support you?"

    I've never loved any place I've ever worked until now, so I don't say it lightly. This is by far the best experience of my professional career & I can't wait to see what the future holds as we grow. I will add though, that while travel opportunities are available for all positions in Tampa, my role requires more frequent travel (3 trips in 5 months so far), but that's not representative of all Tampa positions. Also, I'm a single US member on a global team spread across offices in 5 countries, so the levels of autonomy, ownership, and responsibility that I experience are even greater than some of the other teams in Tampa where the entire team is in the building. I just feel like those are fair comments to give context.

    Cons

    I personally don't have any cons, but I'll share some fair comments and also some things that other people may consider cons.

    - You're not going to get rich at TransferWise. We pay median salaries which are fair, but not outstanding. We can't compete with Google or Facebook & we don't try to. We now advertise salaries for all roles in Tampa, so you know what you're getting into & that's on you

    - If you need someone to hold your hand & tell you what to do every minute of the day, or if you need someone to fix all your problems for you, you will hate working here. You are responsible for your own work, end of, and it's a demanding job, so if you're looking for a place to coast by & grab a paycheck, keep coasting

    - If you have thin skin & can't give or receive feedback, you won't like it here. None of it is malicious, but we're not beating around the bush here either. If you make a mistake, someone will tell you so you don't make it again, & you're expected to do the same if you notice the mistake. Same thing goes for the good stuff too though, because we're all about recognizing accomplishments & giving credit where it's due

    - If you're only interested in the benefits & cool culture, but you don't care about the mission, we won't hire you. We want people who want to help others & change the financial world for the better, forever. If you're not about that, you need not apply

    - While there are some opportunities, the relatively flat corporate structure doesn't allow for a ton of upward mobility, so if you're just looking to climb the ladder, again, probably not a great fit. Much greater potential to move horizontally for new challenges and sometimes better pay

    - Timezones can be challenging, since Tampa has a 2-hour overlap with Estonia & a 5-hour overlap with London. Sometimes you'll have to back yourself & make a decision (at least I do in my role) & some people aren't comfortable with that. Even if you are comfortable with it, it takes time to get used to

    - Simply put, the start-up experience isn't for everyone

     I hope this has been helpful :)

    Advice to Management

    Stay mission focused, keep customers first & Wiser's a very close second, & don't lose lose focus on our culture & values as while we scale. Keep up the great work!

  3. "nice"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TransferWise full-time

    Pros

    not your average soul sucking 9-5, this one is actually flexible, great team and quite fun

    Cons

    didn't know there was a thing as too much feedback


  4. "Highly Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - KYC Agent in Tampa, FL
    Current Employee - KYC Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    TransferWise is a standout company to work for; especially in comparison to may U.S. employers. Not only is it a relaxed working environment with hardworking, smart, and incredibly fun people, but the benefits are amazing. PTO (vacation and sick time) is very generous, maternity leave is actually offered, there are paid travel opportunities, sabbatical after 4 years, medical/dental at great rates, and many other available benefits.

    Additionally, unlike many places which claim there's room to grow with the company but actually make it very difficult to move about, TransferWise delivers on this promise. If you're interested in a particular project or position, you're supported and encouraged to get involved with a side-projects alongside you current role, or pursue available role(s) that interests you. I've seen many people switch roles within 6 months-1 year, and even seen new positions be born out of someone's success with their side-project.

    Cons

    Not necessarily a con (in my mind), but something to be aware of that some people may consider a con: this is still very much a startup culture; there's times where processes aren't full fleshed out, and things need to be changed as we grow and adapt to new circumstances. If you're a person who needs strict/unchanging policies and procedures, then this probably isn't the place for you. This isn't your typical corporate environment, so it's best not to come in expecting this.

    There is room for improvement in starting salaries for most of the lower level positions. However, I definitely respect that they are extremely transparent with starting salaries for most positions on offer.


  5. Helpful (4)

    "It's great, until it's not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Tampa, FL
    Former Employee - Customer Support in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TransferWise (More than a year)

    Pros

    Mostly cool coworkers
    Offices look nice
    Chance to travel
    -Medical benefits we're great
    - most have a good work life balance but those that don't work way too much and end up burnt out quickly

    Cons

    -As CS if you're not promoted within 3 months you're likely stuck with that position until you leave.
    -Higher ups have a tendency to promote new hires (as little as one month old!) to team lead.
    -Processes aren't fully fleshed out in some areas, and any attempt to improve that is met with "this is how we've always done it"
    - you're dealing with people's money, they WILL get mad at you. it's an obvious for CS but still sucks
    - the culture is non existent now. favoritism is clear and present. Everyone knows where everyone else stands with management and gossip is constant.
    - pay is not that great for lower levels
    - Senior management for the most part seemed oblivious to any issues in our office or just ignored them if they were aware

    Advice to Management

    Trust your team!time and time again, someone who has no idea what all their job entails was put to lead a team.
    Don't get stuck in the "it's how we've always done it" circle. What worked for 100 employees probably won't work for 1000 plus.


  6. "verification"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TransferWise full-time

    Pros

    Great people to work with and great benefits

    Cons

    Nothing to mention at this moment


  7. Helpful (1)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Tampa, FL
    Current Employee - Customer Support in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    It's honestly has been the best experience of my career life. From start to finish it's been a challenge to what I've always known. This place encourages you to be yourself; this act than allows you to be open to the process that will lead you to success. Yes the perks are amazing, but it's the culture it's the people that make the experience that make it more than just a call center. It's a family. (plus dogs in the office!)

    Cons

    It's sound crazy but there is no negative. The "newbie" process is slow and concise there is no throwing you to the wolves persay. They set you up for success not failure

  8. "Best WorkPlace I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Tampa, FL
    Current Employee - Customer Support in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Amazing Benefits, lots of PTO, Flexible hours and lots of support from team.

    Cons

    Not suited for everyone, if you need to be told what to do or be evaluated based on performance this might not be what you need. I, personally love it

    Advice to Management

    Keep up the good work and keep supporting your employees as you do.


  9. "A damn good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tampa, FL
    Current Employee - Customer Support Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (Less than a year)

    Pros

    Lots of PTO and benefits, the people are awesome, there's constant inter-office and inter-team communication, lunch catered once a week, comfortable rooms and nooks you can work in, provide breakfast food and drinks for employees, very welcoming to LGBT (we're walking in the pride parade soon!), free company trip in the summer

    Cons

    There's a lot to learn and it can be overwhelming at first, sometimes you'll get more than one answer to a question about how to respond to a customer and they can be contradictory

    Advice to Management

    Makes pre-mentoring training more hands-on! It can be a lot to take in.


  10. Helpful (6)

    "They'd have to drag me out of here kicking and screaming..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time (More than a year)

    Pros

    This is a very unique company. For the first time in my life I don't dread going to work.

    What you will NOT deal with: uncomfortable dress codes, awkward elevator talk, Monday blues, pointless meetings about future meetings, sales targets, micromanagement.

    What you WILL deal with:

    - Autonomy and creativity

    - An all expenses paid company holiday in Europe

    - Free team lunch once a week

    - A kitchen always stocked with bread, soda, and tea

    - Expensive computer chairs to work in, beanbags, and a massage chair. You can literally hide in a closet if you want to work alone for the day.

    - The most lively and colorful office you will ever see.

    - A ridiculous amount of time off; 23 days vacation, 5 days sick, birthday off, about 10 paid holidays = 35+ PTO days

    - Work from home up to 20% of the time.

    - Gift cards for working undesirable shifts

    - Choose your own shift with only a few requirements

    - Low cost health insurance ($30 a month for a single)

    - Can advance FAST. Seen people move up within 3-6 months.

    Cons

    - Formal training is non-existent - you will be on the phones knowing very little and need to find answers yourself.

    - Hiring process is extremely long and tiresome. Be patient.

    - Loud, aggressive leftist politics. If you have any slightly conservative viewpoints, better to keep quiet.

    - Rapidly changing, not a bad thing but it's almost impossible to keep up with. There's no time to review it all when you have metrics.

    Advice to Management

    Raise the company minimum wage to $15 and up, even if you have to cut budget elsewhere. CS is paid a bit too low. Also, implement a more formal training regimen.