Travel Impressions 40 Reviews | Glassdoor

Travel Impressions Reviews

Updated March 8, 2017
40 reviews

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Full-time Part-time

2.5
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Scott Wiseman
1 Rating

40 Employee Reviews

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  1. "Few Bumps But Really Hitting a Good Stride"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Farmingdale, NY
    Current Employee - Anonymous Employee in Farmingdale, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travel Impressions full-time (More than 3 years)

    Pros

    - Part of the ALG corp, which is growing fast and huge as it is.
    - Scott Wiseman. As our new president, he's really doing a lot for morale and his employees already!
    - Great executive team with strong players that are also genuinely likable people.
    - Fantastic travel benefits! Awesome way to see the world.
    - The industry. It's tough to crack, but once you do, you won't ever want out.
    - We have some really, really good people here, with a lot of lifers and young blood that wants to grow with the company.

    Cons

    - Quality of life depends on the department. Some are run by blockers; others, by inspirational individuals that want their people to grow.
    - Pay is on the lower side, especially for entry-level folks, leading to a revolving door.
    - They kind of hire for the seat instead of the job or team, which also contributes to the turnover.
    - Some of the old guard can be resistant to change, but that's been evolving.
    - The technology kind of sucks.

    Advice to Management

    Work on employee transparency about strengths and interests and see where you net out. You may hire someone for something, but that doesn't mean they can't do a whole lot more in something totally surprising. Make the salaries more attractive and the benefits easier to access or more common knowledge. Hire based on their dynamic fit for the team and skill set rather than just for an open position.


  2. "No future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Farmingdale, NY
    Former Employee - Marketing Specialist in Farmingdale, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travel Impressions full-time (Less than a year)

    Pros

    A few very friendly co-workers. A good starter job to get basic experience to put on your resume.

    Cons

    Very low wage. Almost no room for promotion. Highly micromanaged. The moment you do something wrong, they will watch you and nitpick everything. You will be tracked using Skype or other methods. Management has other coworkers watch you and report back to them. There is a high level of turnover. There is no team feel. You sit at your cubicle, do your work and feel like you're doing something wrong if you get up to go to the bathroom too many times. After you learn the basic information you will not learn anything else to further your career knowledge. If you do stay long enough to be promoted (which can be 1-3 years), you will be paid an extra $2,500. Not worth it at all. The work they ask you to do is very easy and does not require a 4 year degree to complete. A high school graduate with basic knowledge could excel at this job. I do not mean that in a good way.

    Advice to Management

    Stop micromanaging. If you're employees are getting their work done correctly and quickly, do not go out of your way to nitpick because they came in 3 minutes late, etc.


  3. "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Amazing employees who play a significant role in the success of the company. Mid to upper level management generally works efficiently is supportive creates environment where employees thrive building long term careers. Company still maintain it's reputation as successful Tour Operator and has a strong following

    Cons

    The company hasn't settled down there is ongoing re-org and changes across the company, At the upper levels this has a clear impact on the entire company and it's effectiveness in the market place

    Advice to Management

    Lead with a clear vision your junior managers don't create policy they follow it offering tweaks improvising for efficiency and growth


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  5. Helpful (1)

    "Reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farmingdale, NY
    Former Employee - Anonymous Employee in Farmingdale, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great working with people in the travel industry. Enjoyed my work environment fast pace made the day fly by! Great support from supervisor and manger.

    Cons

    Hourly wage very low. Had to handle many different systems with the amount of knowledge and work duties compensation not enough.

    Advice to Management

    Need to bring up hourly wage to be more competitive in the travel industry. Also would like to see management more involved in the day to day operations.


  6. Helpful (1)

    "Not Great"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Marketing Specialist in Farmingdale, NY
    Former Employee - Marketing Specialist in Farmingdale, NY

    Pros

    Staff specials are a great perk

    Cons

    Not great pay, no room for growth


  7. Helpful (6)

    "Never have been treated this poorly by an employer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bethlehem, PA
    Former Employee - Anonymous Employee in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travel Impressions full-time (More than 5 years)

    Pros

    Absoultly none....not one good thing can be said about this horrid place.

    Cons

    Treated like a insubordinate child all the time. You need a pass to go to the bathroom(really are we still in high school) the management is to worried about someone fining out that they can not do their jobs, that they cannot worry about anyone else. The Management is not trained and can not help any of the employees unless you do something wrong then the are more than willing to point out your short comings. The pay is way below the market average, and don't even think that you can have any kind of work life balance. it is all about the all mighty dollar. That is the only concern. Employees will back stab just to keep their jobs. And the teamwork does not exist. It was a great company when the Tolkien Brothers owned it but has gone downhill with each sale of the company and the new upper management does not want to spend any money to upgrade tech or benefits or anything,,,,all about putting as much in their pockets as possible. And with the new apple merger, the product is not going down hill, due to the fact that hotel do not want to deal with apple some for non payment. I am still in the travel industry and I totally expect to see an even more rapid decline in their service and product.

    Advice to Management

    you all should be fired....


  8. Helpful (1)

    "Used to be great"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary travel perks and benefits

    Cons

    Change at the top. Too much back and forth.

    Advice to Management

    Bring back the old way of doing business


  9. Helpful (1)

    "pay is bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecomm Helpdesk in Riverside, CA
    Current Employee - Ecomm Helpdesk in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    hours are good only one weekend day a month or less

    Cons

    pay...if you train up you do not get paid for it

    Advice to Management

    pay for advancement to other destinations


  10. Helpful (3)

    "Losing Hotels and Resorts NOT GOOD. NOT AMAZING"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Farmingdale, NY
    Current Employee - Anonymous Employee in Farmingdale, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travel Impressions full-time (More than 5 years)

    Pros

    Co workers were some of the nicest people I have ever worked with. My Manager is great. The one supervisor has a personality that is great. Working with all these people is like family.

    Cons

    Low pay, medical insurance is very expensive after deductions and medical my take home pay not enough to live. On monthly "bonus" is nothing, even if you hit your mark for sales your calls are listened to and scored and the deductions begin, you could sell 200K a month in travel sales but if you are scored on a bad call and most are your bonus is non extant. You are logged into a phone and when you have to go to the restroom room you have to log in a code you are are literally leashed to a desk to 8 hours a day 1/2 hour for lunch not enough time and 2 15 minute breaks the travel "perk" is fam trips, in which you have to share a hotel room with a complete stranger and it is work, not fun you are treated like a kid in high school on an trip. Travel agents are encouraged to book online for higher commission but will first call into the call center first and waste your time they will put the trip on "courtesy hold" then will copy your trip and book it themselves on line therefore you do not get the sale, this happens very often. Also you have to take calls to FIX mistakes that the agents made to their online bookings, which are usually a hot mess Call Center. There are days on end your phone will not ring so it comes in handy during the summer, free time is also given when it is slow you can go home without pay and sabbatical is offered you can take a leave of 2 weeks to 3 months and collect unemployment but still have to pay for your insurance which is less than the cost of your medical benefits. Since the take over from ALG the company has been losing hotels and resort s on a weekly bases. I don't see a clear vision at the end of the tunnel for this company.

    Everyone knew about the ALG buyout in March 2013 when they announced it, so that other review is pure crap. The buyout occurred on July 1st, 3 months later. Steve Gorga left on June 30th. His replacement, John Hanratty, left October 9th with no notice. What does that tell you? The Mullen brothers *appointed* the VPs in the new org. None of them could get the jobs if it was competative, and they were hoping to get the best of TI to work for them. No one wanted to apply for the director positions under them, from either apple vacations or TI. The best developers, graphic artists, content people, and managers are already gone. They're screwed at the VP level and they know it. They should have listened to more than just former CIO Mauricio when they had the chance. Of course, Mauricio was offered a job under those VPs and then promptly said no and quit the next day. Oh, and having one of the VPs who uses too much grecian formula tell us that we can't regularly work from home any more? We work there to support our lives outside of the office not the other way around!

    Advice to Management

    There are a certain couple of people that hold prominent positions in the aforementioned "cons" section, and they know who they are. They consider themselves visionaries, however all they're doing is weeding through employees with little regard for their work ethic. Now that there are new owners handling American Express Vacations, I'm hoping they realize that the senior management are a bunch of fools


  11. Helpful (3)

    "worst place to work at by far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I am writing this to meet the 20 word minimum, there's no Pros in working here.

    Cons

    very low pay: I was making 40% less then market value.
    nice co-workers (most got laid-off).
    "free water" as their benefit (not even joking, that's what they listed as a benefit).
    on the surface it looks laid back, but they keep track of every little thing you did wrong and ignore all the extra time and effort you put in this company.
    good luck getting the so call "travel benefit". the person in-charge of it never even process my after asking for 6 months. When I try to use it, they actually tell me to look at expedia because they have better deals.
    0 growth on your career, in-fact, it went backwards for me. They are 10 steps behind in every way possible.
    My manage gets to leave early and work from home, while I have to stay late and got reported for getting to work late.
    co-worker that stuck working there for 10+ years are so afraid of losing their job, they'll back-stab you to make themselves look good.

    Advice to Management

    no advice, no management are listening, so why waste my time?
    Advice for people that work there, there's are better places to work at, the longer you waste your time here, the harder it is to get out. the world is moving and this place is stuck it the pass. leaving this place will be the smartest move on your career!



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