TravelCenters of America Reviews | Glassdoor

TravelCenters of America Reviews

Updated January 15, 2019
373 reviews

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3.0
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TravelCenters of America CEO Andrew J. Rebholz
Andrew J. Rebholz
14 Ratings

Employee Reviews

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Pros
Cons
  • "Upper management has no care about the little guy here" (in 21 reviews)

  • "Horrible manager, low pay, no room to move up," (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake, OH
    Current Employee - Anonymous Employee in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TravelCenters of America full-time (More than a year)

    Pros

    -Huge opportunity to make an impact
    -Seems the company is pushing for continuous improvement in all areas
    -VERY nice people and a friendly culture; No egos at all

    Cons

    -Old school culture (will be improved over time)
    -Old school leadership (getting better though!)
    -Old processes/systems (Just more opportunity to build them and make your mark on the company!)

    Advice to Management

    Listen to your employees! So many great ideas everywhere. :)


  2. "Management needs a facelift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burns, WY
    Current Employee - Anonymous Employee in Burns, WY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TravelCenters of America full-time (More than a year)

    Pros

    A lot of the staff are very nice and professional in the convenience store and restaurant. The store and restaurant are both clean.

    Cons

    Some of the technicians on the shop side are very unprofessional and "lippy" with customers and to each other.

    Advice to Management

    Favoritism needs to go along with unprofessional employees.

  3. "Restaurant General Manager position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant General Manager in Mount Vernon, IL
    Former Employee - Restaurant General Manager in Mount Vernon, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TravelCenters of America full-time (More than 8 years)

    Pros

    -Very competitive salary, flexible schedule, and a yearly bonus.
    -Overall good upper management. District manager had several years of experience and was knowledgeable.
    -Also had a great director in 2017 who was very knowledgeable and helpful when it came to numbers. He's a Vice President and Director now, I believe.
    -Vacation time for full time employees was great
    -Holiday pay for part and full time employees
    -Room for advancement

    Cons

    -Overwhelming amount of new tasks and responsibilities thrown at managers at one time.
    -No support from higher ups for most of the year I was the GM.
    -GM's expected to work ungodly amount of hours, sometimes weeks/months, without time off.
    -Too much training on the Intranet and no labor $ for it. The training gap is ridiculous and most of it is a waste of time. 2 safety courses, one almost an hour long and the other at least 20 minutes long, is too much. New hires lose interest because the videos are not only too long but it's too much information at one time.
    -If an employee is terminated they can just call HR and get their job back. Even if it's a valid termination. Who cares if they get unemployment? Sometimes it's worth it to get rid of toxic people.
    -Rudest payroll reps I've ever met, or talked to. If you're not sure who to ask about certain problems you better find out before shooting off an email because a few of those ladies, not all of them, in payroll will be sure your head is spinning after they launch a verbal attack on you. Whether it be done on the phone or through email, you'll know you messed up. Your question still won't be answered though.
    -HR reps were good, except the time it took to return a phone call or email. Sometimes the answer is needed immediately, not a week later.
    -Follow up and follow through. Empty promises are just that, empty.

    Advice to Management

    Worry less about numbers and more about your managers and employees. Obviously a business needs to make money but you have to take care of your people or they're not going to take care of you. Instead of helping, or teaching, their managers the district managers would micromanage us to the point of managers feeling less than confident about running the restaurant. The amount of new office tasks, along with new rollouts of a menu or food programs, left several managers feeling very overwhelmed and burnt out. When your district manager is learning new information at the same time as you it isn't always smooth sailing. If a manager, who's been with the company 10 years, tells you they're overwhelmed and all but begs for help, please don't ignore that manager, or tell the manager to just take some time off when that's not possible. Stand behind your managers who are in the field everyday dealing with guests and co-workers.


  4. "Shift lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in New Braunfels, TX
    Current Employee - Shift Lead in New Braunfels, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TravelCenters of America full-time (More than 3 years)

    Pros

    Fast pace environment and the pay rate

    Cons

    Management and too much drama

    Advice to Management

    Be fair and treat every employee the same no favorites and watch out for bully's


  5. "Customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Florence, KY
    Former Employee - Customer Service Representative in Florence, KY
    Doesn't Recommend
    Negative Outlook

    I worked at TravelCenters of America full-time (Less than a year)

    Pros

    Always hiring available most states

    Cons

    Need full time security guards and managers that care about their staff

    Advice to Management

    Do your job. Deal with employee complaints about other employees bad behavior and acts of intimidating or threatening their coworkers. Also no tolerance of customers who behave badly or threaten employees


  6. Helpful (1)

    "Fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TravelCenters of America part-time

    Pros

    Talking with truckers from all over the country

    Cons

    Fast pace a lot of multitasking too much to learn

    Advice to Management

    Better training


  7. Helpful (1)

    "Open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Construction Worker in El Paso, TX
    Former Employee - Construction Worker in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TravelCenters of America full-time (More than a year)

    Pros

    I have had experience in stores like this before. I am a hard worker and a people person. I believe in good customer service. I am open to any position available.

    Cons

    I dont have any down sides to complain about. Im willing to do what needs to be done happily. Im flexible with my hours.

    Advice to Management

    Im a hard reliable worker. I am flexible with my hours. I have great people skills and provide great customer service! I am open to any position available.

  8. "Diesel Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Diesel Technician in Ganado, TX
    Current Employee - Diesel Technician in Ganado, TX

    I have been working at TravelCenters of America full-time (Less than a year)

    Pros

    Excellent Benefit package with reasonable health insurance costs.

    Cons

    Guaranteed pay is at lower end of spectrum. Commission is non-existent when trucks are not rolling into shop.


  9. "Mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanic in Westlake, OH
    Former Employee - Mechanic in Westlake, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TravelCenters of America full-time (More than 3 years)

    Pros

    Company has potential with nationwide locations.

    Cons

    Lowest wages & commissions for experienced mechanics.
    Ancient business platform,tons of unorganized paper.
     Lack of inventory control.
    No inventory of common truck parts.
    No modern diagnostic tools.
    Non-existing training.
    Incompetent District Managers.
    Zero support from corporate, just more useless paperwork.
    Worst 401k & Benefits, vacation, etc.

    Advice to Management

    Corporate: Bring on the 21st century business practices. Too busy paying themselves, leaving no value for employees. Wake up and see the future, its coming.


  10. "Great career for the right person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TravelCenters of America full-time

    Pros

    Good pay, flexible schedule, room for advancement

    Cons

    Long hours sometimes, 24/7/365 business, needs improvement in training process across the board

    Advice to Management

    Listen to the field