TravelCenters of America Reviews | Glassdoor

TravelCenters of America Reviews

Updated October 16, 2017
294 reviews

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3.0
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TravelCenters of America President, CEO, and Managing Director Thomas M. O'Brien
Thomas M. O'Brien
99 Ratings

294 Employee Reviews

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Pros
Cons
  • poor upper management relations to lower level employees (in 15 reviews)

  • Long hours, managers wearing many hats and going in many different directions (in 7 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TravelCenters of America full-time (More than 10 years)

    Pros

    Great Company to work for. Always looking to promote from within. Great pay, not so great benefits. Generally take great care of their employees.

    Cons

    Benefits aren't the best, but having to provide benefits at hourly level for 20K employees brings down the entire pool.


  2. "Great First Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member/Grill Cook in Livingston, CA
    Current Employee - Crew Member/Grill Cook in Livingston, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TravelCenters of America part-time (More than 5 years)

    Pros

    - Staff is friendly and easy to get along with
    - Management is down to Earth and accommodates to each employee's situation.

    Cons

    - Usually understaffed
    - The pay isn't the best.

    Advice to Management

    - Employees need more incentives to stay at the company versus going to another, currently aren't many in place.

  3. Helpful (2)

    "Starting to become fed up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at TravelCenters of America full-time (More than a year)

    Pros

    What I do enjoy about this job is that it is a fairly easy job. We have a very friendly work environment and management works with you’re schedule as much as possible.

    Cons

    Management definitely is a bit unorganized at times. Employees tend to feel under appreciated even when they try to go above and beyond to please management. It seems that the longer you’re with this company the less flexible they are with you’re schedule. They seem to think that because you’ve been there so long you’ll just go with the flow even if it causes problems or conflicts with other aspects of life. Employees are sometimes forced to work from 4pm - Midnight and then are expected to be back at work at 8am which is ridiculous and unfair.

    Advice to Management

    Please learn how to show appreciation for the employees who do so much for your stores. Learn to work with schedules.


  4. "Dishwasher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at TravelCenters of America part-time

    Pros

    Days requested off are usually granted.

    Cons

    Management needs improving. Work in the dish room is constant. I was promised a raise during my 6 month review, and it took them 6 months to finally give it me.

    Advice to Management

    Learn what raises you're actually allowed to give. Follow through with what you say, because sadly at this point no one trusts you guys.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TravelCenters of America full-time

    Pros

    Team Oriented, Nice People, Good Work Environment

    Cons

    Not as progressive as could be

    Advice to Management

    Embrace Agile


  6. "Vice President"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Long term employment can be attained.

    Cons

    Advancement based on performance is irregular.


  7. "Overall a good work experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salina, KS
    Former Employee - Anonymous Employee in Salina, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TravelCenters of America full-time (More than a year)

    Pros

    Store level management is pretty decent and caring. Willing to work around personal issues.

    Cons

    Upper management not as caring. Benefits and pay very poor.

    Advice to Management

    Provide better pay and benefits to retain better employees.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TravelCenters of America full-time

    Pros

    A lot of the people here are really great and care.

    Cons

    Not much room for movement.


  9. "My time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Oklahoma City, OK
    Former Employee - Assistant General Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TravelCenters of America full-time (More than a year)

    Pros

    Good network of people to work for and to help out

    Cons

    Pay is not the greatest


  10. "Cashier graveyard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Denver, CO
    Current Employee - Sales Associate/Cashier in Denver, CO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at TravelCenters of America part-time

    Pros

    Garunteed hours and pay
    Benefits

    Cons

    Turn over is super high
    Coworkers want to dictate when their not supervisors
    Call ins can be frowned even if you are sick and have no medical means to get a doctor note

    Advice to Management

    Be a little more understanding with your employees such a high turn over rate here in Denver


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