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Best Places to Work 2021

Travelers

Engaged Employer

Travelers

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Travelers Reviews

Updated Jul 30, 2021

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Found 2,059 of over 3,763 reviews

4.1
83%
Recommend to a Friend
94%
Approve of CEO
Pros
  • "Great benefits from the start date(in 225 reviews)

  • "Good work life balance, benefits and PTO normal/good(in 211 reviews)

  • Cons
  • "There is no focus on work/life balance(in 99 reviews)

  • "Hartford is a commuter city; not much after work(in 99 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Travelers and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Great Leadership Programs

      Dec 28, 2020 - Operations Leadership Development Program in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travelers provides great opportunities for their employees for career advancement; the leadership programs being a star of that. However, outside of dedicated programs, most organizations promote from within and work deeply with their employees to understand the wants and needs of their career and help them achieve their goals. Largely, Travelers listens to it's employees and caters to their needs by providing great benefits both in and out of the office.

      Cons

      Technologically, Travelers is working to update a lot of systems and infrastructure. This is not hindering in most roles and is a small con compared to the long list of pros. In this regard, Travelers is investing heavily in systems and infrastructure updating, and largely doing this with hiring more talent and partnering with other tech companies to achieve our goals.

      17 people found this review helpful
    2. 5.0
      Current Employee, more than 10 years

      Great company to work for

      Jul 24, 2021 - Property and Casualty Underwriter in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Caring management, great promoters of work life balance as long as you’re salaried employee. A lot of resources for successful underwriting.

      Cons

      It seems to take a long time to grow and advanced unless you’re in one of the big main offices.

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    3. 1.0
      Former Employee, more than 3 years

      Not the company it used to be

      Jul 28, 2021 - Inside Auto Claims Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO and benefits are decent. Some work from home options. Fellow employees are good hard working people. Pay used to be good but don't expect any raises or bonuses. Heard it's better outside of claims

      Cons

      All my coworkers were miserable and stressed to the point of going out on leave. We got henpecked to death over minute data details so corporate can analyze data rather than grade us on the big picture of how we handled the claim. The expectations changed every time the wind blew and it became impossible to keep up with because you are so busy. The company seems to have taken a nose dive the last few years in regards to the morale. Raises are small (if at all). We used to get bonuses but now they expect you to work more and more claims and you better not complain. At least other insurance companies offer profit sharing. Travelers used to pay above the competition but not anymore. Staffing is always off and expectations just keep increasing.

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      4 people found this review helpful
    4. 2.0
      Current Employee, more than 5 years

      Inflexible return to office policy

      Jun 30, 2021 - Claim Handler in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay and PTO Good benefits Manageable workload

      Cons

      The return to the office mandate is all over the place. Claim handlers will continue to do exactly what they were doing before COVID which is 3 days working from home and 2 in office per week. They’ve made no adjustments and are allowing no flexibility to this except in the case of “extreme hardship”. Any new employees hired into claim will only be allowed to work 2 days a week from home going forward, despite the rest of their department being allowed 3 days. The rest of the company outside of claim is also doing only 2 days a week from home. It’s shocking that we’ve been successfully working from home for a year and a half by the time we return in September and it feels like the work from home rules have gotten even more strict. Really disappointed in the company’s approach. They also continue to harp on how they think everyone wants to return to the office. I’ve not spoken to a single coworker eager to return in any capacity.

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      18 people found this review helpful
    5. 4.0
      Current Employee, more than 3 years

      Claims adjuster

      Jul 27, 2021 - Claims Adjuster in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They pay more than other companies for the same role, benefits are a good, and a great work environment. You can work form home 3 days a week after a year.

      Cons

      Overwhelming, can be short staffed so you’re stuck getting hammered with claims all day. It takes months for someone to get acquainted with the role so you just continue getting a lot of claims and just have to deal with it. Not much advancement/ opportunities at travelers if you want to get out of claims. Claims will make you feel burnt out so keeping a full staff/ team is nearly impossible as people transition into other roles or quit.

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    6. 1.0
      Current Employee, more than 10 years

      Return to Work Proposal Inflexible

      Jun 15, 2021 - Senior Director in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary. Benefits. Recognition of talent and abilities. The people.

      Cons

      The Executive Committee released the return to work policy for the post pandemic world. The "hybrid" model of two days a week from home is the same policy we had prior to the pandemic. No new arrangements can be made with managers for six months after returning to the office, unless there is a case of extreme hardship. As a manager, I will no longer be able to determine what is the best way for my team to operate. Recruiting is hard enough without a policy that is out of step with others in the industry. There is no discussion of vaccine status, mask requirements, conference room capacity, or plans to regularly clean the office (emptying trash cans doesn't count as cleaning) and air vents. We are entering cold and flu season. There is no mention if health surveys will be required daily before returning to the office. As a manager, will I be required to send someone home at the first sniffle or cough? Will we have a mandatory stay at home for anyone exhibiting any symptoms of any kind? Leadership has had 18 months to come up with a plan for a new normal. Their proposed "Better Normal" is what we already had. Shame on management.

      Continue reading
      28 people found this review helpful
    7. 4.0
      Current Employee, more than 5 years

      Overall great company, lots of opportunity

      Jul 29, 2021 - Account Executive in Saint Paul, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large company, lot of opportunity. Great benefits Excellent home/work balance. You get to work with really wonderful people.

      Cons

      The work loads are heavy and demanding, it's a struggle to stay ahead. Taking time off can feel exhausting as it takes a while to "dig out" once you return.

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      1 person found this review helpful
    8. 2.0
      Current Employee

      Good place to work until you find your best job.

      Jul 7, 2021 - Anonymous Employee in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training. Lots of work so job security and overtime. Will probably get donuts in the office.

      Cons

      Does not listen to employees. Management is out of touch and cares more about getting back to golf tournaments than it’s employees. Employees have experienced the power of work life flexibility which has enhanced the quality of their lives and work. Executives say they believe in innovation and engagement but do not listen. Employees increased profit and production by working from home this last year. “Leadership”does not know how to control the employees without walking around the office everyday with their coffee cup in hand asking for TPA reports. Don’t buy the hype about environmental sustainability or engaged employees.

      Continue reading
      10 people found this review helpful
    9. 5.0
      Current Employee, more than 5 years

      Great company great culture

      Jul 21, 2021 - Product Manager in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you work hard, take initiative and value quality work product there are lots of opportunities here. Great culture that fosters growth and good work.

      Cons

      None that I can think of

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    10. 3.0
      Former Employee, more than 5 years

      Premium Audit

      Jul 26, 2021 - National Account Manager in Naperville, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits with a manageable workload. Big company with a lot of career advancements opportunities available if you are from the right dept.

      Cons

      Premium audit has a lot of aging and tired employees with an old school mentality and upper management does not welcome new employees well. Avoid National Accounts due to the rigidity of upper management and their refusal towards resolving internal issues through conflict management.

      1 person found this review helpful
    Viewing 1 - 10 of 2,059 Reviews

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