Travelers Reviews
83% would recommend to a friend
(3237 total reviews)
Alan D. Schnitzer
90% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits; company hires with the intent to promote from within; company is all about individual personal development; company seems to pay better than competitors." (in 667 reviews)
- "Got to meet some really great people and many employees seem to genuinely like working there." (in 360 reviews)
- "Micro management through multiple silly reports that consume so much of your daily time" (in 210 reviews)
- "Unit managers have less claim knowledge than you and cant be relied on to give correct information" (in 125 reviews)
- "Upper management is a tight little 'clique' who care more about themselves than their employees." (in 63 reviews)
- "Pay for performance means heavy work load and strong competition for advancement opportunities." (in 45 reviews)
Ratings by Demographics
This rating reflects the overall rating of Travelers and is not affected by filters.
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Found 3,237 of over 6K reviews
Updated Dec 6, 2023
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- 5.0FEATURED REVIEWMar 17, 2023Anonymous EmployeeCurrent Employee, more than 10 yearsCleveland, OH
Pros
If you are looking for a great job, stable company, room for growth and want to be rewarded for hard work this is a great place to work. It's truly is a company that rewards hard working employees and takes care of their people and community.
Cons
High expectations, but who doesn't want to be pushed if you work hard and are paid well for it.
15
Travelers Response9moThank you for leaving a review. As a company, we strive to take care of our customers, our communities, and each other, and we are pleased to hear that has been your experience.
- 5.0Dec 6, 2023Associate Account ExecutiveCurrent Employee, less than 1 yearOklahoma City, OK
Pros
Great pay range and room for growth. Very supportive and understanding leadership that want you to succeed. Training program is very detailed and informative.
Cons
Product is very complex and takes a long time to fully learn and understand. If you are coming in no industry experience, I think it would be very overwhelming.
- 5.0Dec 4, 2023Outside Claims RepresentativeCurrent Employee, less than 1 yearAtlanta, GA
Pros
Once you are hired, their slogan is "Welcome to your Last FIRST DAY". I was initially skeptical as I have been on the search for a meaningful career for a while. Travelers has made a believer out of me. I have been welcomed with open arms, the training I received is top notch and the support from management and colleagues is something that I have never experienced before. This company is committed to my success. One of my many career goals is to happily retire from this company and never be on the "job hunt" ever again.
Cons
This really is not a Con but more of a personal preference, I wish one day would have been dedicated to HR related information. I have questions about policies and other than going to the intranet to dig for the answer, I would prefer a virtual on-boarding meeting with HR to discuss FAQs.
- 4.0Dec 4, 2023Agile Product OwnerCurrent Employee, more than 5 yearsIrvine, CA
Pros
Travelers Agile Product Owner position has been extremely rewarding in the sense that the insurance state regulations are strict, compliance and legal require attention to great detail when applying to technology for underwriters to have great tools. That is why I love being in tech roles within a company because its always changing. Traveler's invests in this education and employee alignment to initiatives. I am able to use my strategic thinking and have awesome developers that think of ways to improve our efficiencies in code. I also appreciate Traveler's commitment to community and volunteer programs because its nice to give back to people when you can.
Cons
Sometimes people think you know more than you do and Traveler's is getting better at having some training on topics that are unfamiliar.
- 4.0Aug 28, 2023Account ExecutiveFormer Employee, more than 3 yearsIrvine, CA
Pros
Travelers is definitely top in the industry for development and growth and no doubt one of the best places for an early underwriter career. They also baby you a LOT. I could probably not do anything for the next 5 years and they wouldnt care lol. Your experience also varies wildly by your LOB and manager. Travelers also has superior CRM and underwriting systems and now salesforce. Upper management is all filled with highly knowledgeable people and I’m happy I was able to learn from them.
Cons
Everyone is very friendly here but it feels like a high school. If I have to hear the word “collaboration” one more time…. This might be for some people but it wasn’t for me. Also why enforce being in the office 3x for? Anyway… be prepared to hear how lucky you are to work at travelers for the rest of your time here. From an underwriting standpoint, referrals can become tedious and don’t even get me started on quarterly file audits. Toooo much stress on new business numbers and agency calls rather than how your entire book looks. Also, what is the point of spending so much on salesforce when NO ONE is going to use it or finds it useful? This company definitely rewards loyalty over anything else. It doesn't matter how well you did this year or last year. Are you going to be here for the next 10 years? All in all, travelers was a good experience. I learned a lot. Maybe I'll apply back for an RUO position in the future so I can decline everything that comes my way. Btw I heard they started checking badge swipes. We stan a company who micro manages employees…..... not
7 - 5.0Sep 8, 2023Learning ConsultantCurrent Employee, more than 10 yearsSaint Paul, MN
Pros
The culture at Travelers is the biggest pro. I have seen a major shift in values in my time here. Over the years, the environment has changed from this just being a place to earn a paycheck to a place where you want to come in everyday. The people here genuinely care about one another and the communities we serve. Travelers has a commitment to diversity and inclusion as one of its core values and my direct coworkers feel more like family members than simply people I work with. There are vast opportunities for professional development here and work/life balance is also important to Leadership. I've been here for 20 years and I'm not going anywhere!
Cons
I cannot think of any.
1 - 1.0Dec 2, 2023Customer Servce RepresentativeFormer Employee, more than 5 yearsWindsor, CT
Pros
Compensation is great and most positions are work from home.
Cons
Travelers internal customer service for the CSR's working in the call center located in Windsor CT is nonexistent. During coaching sessions some supervisors would rather talk about your personal life instead of helping you improve your work quality or improve any area you are struggling with. Supervisors will tell you everything you need to improve on BUT will not do anything to help you improve. Also supervisors will always tell you what you are doing wrong, but will NEVER tell you what you did or are doing right. Travelers always focused on the negative never the positive.
1 - 4.0Oct 2, 2023Customer Care RepresentativeFormer Employee, more than 1 yearWindsor, CT
Pros
Great company benefits Don’t have to worry about falling behind on missed work when on PTO. Only deal with customers once, no follow up calls after stressful interactions.
Cons
Very stressful environment Unrealistic expectations from management in regards to not getting time between calls to breathe. Working weekends (not having 2 consecutive days off) Working Christmas on a Sunday was not considered a holiday since the bank holiday was the Monday. Felt like our position was often forgotten about and that we were not important.
4 - 5.0Nov 29, 2023Technology EngineerCurrent Employee, more than 8 yearsIndianapolis, IN
Pros
I have been with Travelers for 35 years and I am very happy here. They truly care about their employees and their success. It feels like family from management to my coworkers. Travelers gives you many opportunities to grow in in your career through training. I HIGHLY recommend Travelers if you are looking for a fulfilling career!!!
Cons
I can't think of any
- 5.0Aug 8, 2023Account Executive OfficerCurrent Employee, less than 1 yearGlendale, CA
Pros
Still within my first 4 months so could be considered honeymoon phase but I have worked at some of the big P&C carriers (Chubb, CNA, QBE) and this one might be one of the best so far. Competitive pay Decent benefits with good 401K match Positive, welcoming, and collaborative culture Career path conversations early into your onboarding Very favorable onboarding and training process to learn company, systems, and processes - they don't throw you into work without some solid preparation Equip you with tools and resources to succeed Some of the best technology/systems that I have experienced
Cons
The below are potential cons but more so just me having to adjust to a new company. I have not experienced anything that I can say is a true negative or red flag: Potential con could be a lot of proprietary systems to learn to navigate - and most are web based so a lot of clicking - still better than black MS DOS screens or storing everything in shared drives. Another potential con could be , it seems like it is very process orientated here i.e. "complete this task and that doc, in order to get this done" - documentation and quality assurance are high focus (but that is the name of the game as an underwriter)
2
Travelers Reviews FAQs
Travelers has an overall rating of 4.2 out of 5, based on over 5,893 reviews left anonymously by employees. 83% of employees would recommend working at Travelers to a friend and 79% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
83% of Travelers employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Travelers 4.0 out of 5 for work life balance, 4.2 for culture and values and 4.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Travelers to be culture, career development, benefits and the cons to be workplace, management.
