Travelers Reviews | Glassdoor

Travelers Reviews

Updated May 17, 2017
212 reviews

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2.0
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Travelers Chief Executive Officer Alan D. Schnitzer
Alan D. Schnitzer
13 Ratings

212 Employee Reviews

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Pros
Cons
  • Claims demands make work life balance a challenge (in 72 reviews)

  • There simply is no work-life balance if you want to succeed here (in 21 reviews)

More Pros and Cons

  1. "Depends on your boss, but there as some factors overall that are not good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Director in Hartford, CT
    Former Employee - Marketing Director in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers (Less than a year)

    Pros

    Company has a solid performance record. It's a safe place to work. Good place for an internship or 1st job.

    Cons

    I had a boss who was promoted even after HR privately acknowledged that she was a terrible manager. I started looking 3 month in for a new job. Great place to start your career. From what I saw of the early career program it was really good. But mid career at Travelers is a challenge. The parking in Hartford is a mess and expensive. Hartford is not a great city. The traffic stinks, and CT taxes and fiscal outlook is awful. Pay is ok, but a bit below market. Benefits are standard, nothing exceptional. Upper management is out of touch. The life long employee doesn't have perspective of working elsewhere, so they think it's great. It's just ok.

    Advice to Management

    Too many layers of management. Too much moving a flat tire from wheel to wheel. Inconsistent marketing spend year over year. Treat employees with more respect.


  2. Helpful (1)

    "Tough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territoy Anaeent in New York, NY
    Former Employee - Territoy Anaeent in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Travelers full-time (More than 10 years)

    Pros

    Cant think of any good reasons

    Cons

    Expectations are set high with little reward other than the privilege of working for them


  3. Helpful (1)

    "Inconsistent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Adjuster in Rancho Cordova, CA
    Current Employee - Claim Adjuster in Rancho Cordova, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Travelers full-time

    Pros

    Most coworkers help each other out as much as possible when one is out on vacation, out with the flu, or one just needs a little help to get caught up from a bad week.

    Cons

    High stress level, lack of planning for staffing needs, extremely high turn-over, micromanagement, favoritism, inconsistency with process and procedures between management and locations

    Advice to Management

    Ask the frontline workers what is needed to improve their job, enable them to be successful, and act upon it. Recognize the hard work of all and end the micromanagement and favoritism.


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  5. "job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Richardson, TX
    Former Employee - Inbound Sales Representative in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers (Less than a year)

    Pros

    Base plus commission. Training on computer. Snacks. Holidays

    Cons

    You have to take testing for licenses in 3 days.

    Advice to Management

    Give employees time to study for test.


  6. Helpful (1)

    "Horrendous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Houston, TX
    Former Employee - Auto Claims Adjuster in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers full-time (More than 5 years)

    Pros

    You get paid every two weeks and get health insurance. Parking is free. The office has windows. They do not charge you rent for your cubicle.

    Cons

    Micro-micro management scrutinizes everything. Expect to fail. Nepotism reigns. If you are not part of the chosen few you will not be able to advance.


  7. Helpful (7)

    "Not A Terrible Place to Start From"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Walnut Creek, CA
    Current Employee - Sales Executive in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelers full-time (More than 10 years)

    Pros

    Mostly stable. Consistent market approach. Industry reputation. Big company.

    Cons

    Office politics. Nepotism. Toxic work environment at some locations. Inability to recognize/develop talent. Rigid mindset. Poor compensation compared to competitors. Infrequent and unimpressive bonus structure. No formal training/internal education for sales personnel. No clear organizational structure with respects to one role/department transitioning to another discipline. For as big an international company as we are, we have a painful lack of opportunities/upward mobility. Lack of strategic tools to grow book (lower agent commission compared to some competitors, rarely offer incentives like gift cards/rewards, cheap with swag, product priced high compared to market, conservative appetite compared to competition, convoluted and tedious approach to underwriting.)

    Advice to Management

    Stop punishing creativity/ideas. Transition from old IBM 1980s approach to business. Learn to harness thought diversity, not simply focus on ethnicity/gender. Understand that generous employee compensation is a form of investment, with potential to yield much bigger dividends (better morale, less resentment and real teamwork.) Change philosophy to turning a profit "with" employees vs. at their expense. Listen when your talent pool messages the same concerns year after year and do something about it.


  8. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Hartford, CT
    Former Intern - Intern in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelers as an intern (Less than a year)

    Pros

    It is the best company.

    Cons

    It is too fast. I cannot answer all of my questions


  9. Helpful (2)

    "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Phoenix, AZ
    Former Employee - Claims Adjuster in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelers full-time (More than a year)

    Pros

    Paid overtime, IT systems were solid

    Cons

    Crushing workload, upper mgmt completely disconnected from reality for employees


  10. Helpful (3)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Approves of CEO

    I have been working at Travelers full-time

    Pros

    Good pay, 401k match, pension, generous PTO, frequent training.

    Cons

    Most of the Travelers work is now done by "less expensive" Indians. The Indians are not employees of Travelers but are "consultants" who work for Accenture, L&T infotech, and Cognizent. Thousands of these Indian "consultants" now work at Travelers in Hartford and thousands more do work for Travelers but live in India. How can current American employees not worry about being replaced by these "less expensive" Indian consultants?

    Advice to Management

    The best managers are the ones that know what they are managing. Problems occur when managers do not understand what they manage. How can a manager accurately rate an employee if he doesn't understand what the employee does or makes no attempt to understand what the employee does? I've witnessed this quite a bit.


  11. Helpful (8)

    "Politics aren't just in Washington!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Saint Paul, MN
    Current Employee - Account Manager in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travelers full-time (More than 3 years)

    Pros

    - Benefits
    - Pay is competitive the first year when you are offered the position.
    - Advancement for Growth in the company if you want to be a manager or underwriter.

    Cons

    - No Annual Raises and or Incentives
    - Favoritism for raises and advancements only
    - Office Politics, hard to tell who to trust within in the company.
    - No Flexibility, a lot of micro-managing with Management.
    - A lot of Systems, and Manual Data Entry in multiple systems.

    Advice to Management

    - If an employee bring a concern and or an Idea for improvement to your attention, it should not be held against that individual.
    - Open Mind, and flexibility
    - Treating ALL Employees EQUALLY -No FAVORITES
    - Listening to your Employees
    - Care about your Employees wellness.
    - Have COMPASSION for your Employees, and they are Human beings with feelings and deserve to be treated with RESPECT.


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