Travelers Reviews | Glassdoor

Travelers Reviews

Updated December 5, 2017
240 reviews

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240 Employee Reviews

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Pros
Cons
  • Claims demands make work life balance a challenge (in 80 reviews)

  • There simply is no work-life balance if you want to succeed here (in 23 reviews)

More Pros and Cons

  1. Helpful (4)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Travelers full-time

    Pros

    Compensation though lower than the competition is acceptable, little to no raises unless you consider 1% a raise. Benefits, with exception of LTD, are very good.

    Cons

    Company has little to no respect for those with disabilities. Their accommodation folks drop the ball and have little compassion or patience. After 30+ years with the company, I was forced to retire early. Now I must begin a new job search. I did not see my future going this way and thought my employer valued me. I was wrong. The company was a better place when it was St. Paul Companies.

    Advice to Management

    Treat those with disabilities with respect and follow accommodations made by doctors. The EEOC is always right around the corner.


  2. Helpful (2)

    "Select Small Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I worked at Travelers full-time

    Pros

    Good insurance, 401K, Retirement, amount of PTO

    Cons

    Constant harassment and very little compensation for doing a good job. Raises are rare and not everyone gets a bonus. You have to win a contest to get anything for excelling at your job. Management appreciation always has strings attached. Employees even have to pay to wear jeans on Friday. If you have more than 4 unplanned absences in a 12-month rolling period, you get written up. No matter if you miss 2 hours or 8 and no matter what for. You could be sick, in an accident or maybe your car won't start. You will get a mark against you which could lead to getting written up or terminated. You are constantly reminded of this.

    Advice to Management

    Learn how to treat a good employee. Learn how to just show good employees your appreciation without having strings attached or making them jump through hoops. Stop quantifying positions and harassing employees with QC scores.

  3. Helpful (1)

    "Overview of Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Travelers full-time (More than 5 years)

    Pros

    Average pay with good benefits, good staff to work, great training for new employees and relaxed atmosphere.

    Cons

    Poor management, limited upward mobility, very limited marketing budget, ancient computer systems, limited value of any training except for entry level staff, all roads lead to Hartford and management does not promote well within. Easy to stay in position too long. Easier to move companies than get promoted at anything but a junior level. Most managers are micro-managers by corporate design.

    Advice to Management

    Promote from within, listen to employees, train senior employees and stop micro-managing.


  4. "Im here to get my check!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers full-time

    Pros

    Pay, location, benefits, some managers, assistance with growth

    Cons

    hours, management, burn out, no work life balance, hard to move up


  5. Helpful (7)

    "Merics rule management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brookfield, WI
    Former Employee - Anonymous Employee in Brookfield, WI

    I worked at Travelers (More than a year)

    Pros

    Good benefits including automatic enrollment in 401(k). Flex spending accounts for healthcare and childcare.

    Cons

    Managers justify their existence by coming up with newer and more inane metrics to judge their employees. Management governs by "form over substance" as long as they get to check a box that you did "x" they are happy. No discussion of whether checking the box/metric is relevant. Managers promote favorites who drink the metric cool-aid. The smartest do not rise to the top. Just the ones who speak the lingo and keep good metrics. Never mind if they are incompetent.

    Advice to Management

    Stop relying on metrics. Streamline them and stop the incessant file review process.


  6. Helpful (3)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travelers full-time

    Pros

    Pay scale is competitive as is the benefits package is competitive with PTO, health benefits, and 401K contribution. Health benefits have good coverage but, some pretty high premiums.

    Cons

    Legacy company struggling with itself. IT is more than a decade behind with constant defects, outages, and outdated applications and systems.
    Business processes are non-standardized, not well-managed, and have constant work-arounds, and poor process performance.

    Advice to Management

    Weak leadership is in place with complacency in the way things have always been done at Travelers and a fear to change.


  7. Helpful (6)

    "Wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Travelers full-time (More than 3 years)

    Pros

    The health insurance is great and the employees are for the most part, wonderful

    Cons

    I can't speak for all of the departments but there is entirely too much micromanagement going on in this company. They dump more work on your lap than one person can possibly handle in a 40 hour work week and then nag the mess out of you when things aren't getting done. They're scarce to point out the positive and they jump at the chance to point out the negative. It seems like every year the bar is raised excessively higher and higher and funny enough, it always seems to have raised right before yearly reviews when it's time to start handing out bonuses and raises. There's just too much work and not enough people to handle it. The amount you're compensated is NOT worth the stress...

    Advice to Management

    Listen to your employees when they come to you for help, don't brush them off and make them feel as if they don't matter.

  8. "Business Intelligence Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Travelers as an intern

    Pros

    Massive company, good pay

    Cons

    Tedious work, no real challenges


  9. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers as a contractor

    Pros

    Absolutely no pros at this time.

    Cons

    All are cons at this time.

    Advice to Management

    None at this time


  10. "Market Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good culture with a strong focus on development. Exposure to upper management in the department.

    Cons

    Paying for parking in Hartford. Inconsistent approach to development, promotions and compensation. Systems and data constraints


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