Travelers Reviews | Glassdoor

Travelers Reviews

Updated November 14, 2017
432 reviews

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3.0
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432 Employee Reviews

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Pros
Cons
  • Claims demands make work life balance a challenge (in 78 reviews)

  • There simply is no work-life balance if you want to succeed here (in 23 reviews)

More Pros and Cons

  1. "Service Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelers full-time

    Pros

    Good benefits and an new focus on customer experience

    Cons

    Salary is not competitive and good managers are hit and miss.

    Advice to Management

    Pay for talent in order to keep awesome employees


  2. Helpful (2)

    "Select Small Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Travelers full-time

    Pros

    Employee club provides morale-boosting events.

    Cons

    Everything about your job is quantified and you are constantly harassed by the QC team. Your performance is put on display. You never get anything for just being a good employee. Everything is a contest or you have to pay for it.

    Advice to Management

    Learn how to treat a good employee and stop the harassment. Stop making everything a contest - just show how much you appreciate the good job they are doing. Stop putting performances on display for everyone to see. You can stop making the employees pay to wear jeans on Friday - other companies don't do that. Stop letting management buy the reserved parking. Those should be for the employees who don't make as much money.

  3. "Associate Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers full-time

    Pros

    Flexibility to work from home

    Cons

    Always asked to do more with less


  4. "Intern"

    StarStarStarStarStar
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Travelers as an intern

    Pros

    Good experience and learning opportunity.

    Cons

    I did not have a negative experience.


  5. "Account"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelers full-time (More than 10 years)

    Pros

    Great flex time as you can generally work between 7-9am and take 30 to hr for lunch, as long as you work 8 hrs. PTO is pretty good also and increases as your time goes on.

    Cons

    Depends on department as to whether there is a con or not. Some departments reviews are better than others.


  6. Helpful (1)

    "Travelers Company Review"

    StarStarStarStarStar
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Travelers full-time (More than 5 years)

    Pros

    - Good benefits, good company math with the 401k plan, willing to allow for movement within the company to keep a good employee

    Cons

    - Not all offices have a similar approach to their employees, management can be inconsistent from office to office

    Advice to Management

    Work on having a more consistent approach to bringing on and keeping employees across offices


  7. "Account Executive - Environmental Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Hartford, CT
    Current Employee - Account Executive in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Travelers full-time (More than 10 years)

    Pros

    Compensation as well as health benefits are exceptional.

    Cons

    Middle management is too large in number. Very moody and unapproachable.
    Support from management is non-existent in this area - no backbone whatsoever when it comes to standing behind their employees. Mindset is not growth-oriented. Management has a tendency of reaffirming their status by demeaning their employees.

    Advice to Management

    Stop bullying claims employees and changing expectations on a daily basis.
    Too many lengthy and unnecessary processes.
    Redundant positions.
    Support your employees when they need it and stop blaming them for mistakes that you've made.
    Move forward instead of finger pointing.
    Relax.
    Working from home would benefit this area greatly.

  8. Helpful (1)

    "Insurance Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Travelers full-time

    Pros

    Pay, benefits, incentive program, kind coworkers

    Cons

    Shifts on the phones make for a very long day. Stressful environment, feel overwhelmed when first put out after training due to excessive amount of content you are responsible for remembering (or remembering where to find in your references)


  9. "Directors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Travelers full-time

    Pros

    Great company, good work life balance

    Cons

    I do not have any thing bad to say about the company


  10. "Turnover and reassignments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travelers full-time

    Pros

    Great benefits: company car, pension, salary

    Cons

    High turnover: turns into file reassignments and travel outside assigned territory

    Advice to Management

    over staff


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