Travelers Reviews | Glassdoor

Travelers Reviews

Updated February 21, 2017
382 reviews

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3.0
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Travelers Chief Executive Officer Alan D. Schnitzer
Alan D. Schnitzer
14 Ratings

382 Employee Reviews

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Pros
Cons
  • There simply is no work-life balance if you want to succeed here (in 67 reviews)

  • There is no work-life balance, expect long hours with little rewards, you are micro managed all the time (in 20 reviews)

More Pros and Cons

  1. "Overall pleased"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travelers part-time

    Pros

    I was very pleased with the overall job environment. I never felt pressured, and the boss was very nice and easy going.

    Cons

    The hours were difficult, and i always felt that my work was bottomless. I felt as if i had been hired full time


  2. "Software Programmer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, great people, real focus on career growth and learning.

    Cons

    Underpaid, work outside of your job function often goes un-noticed and underappreciated.

    Advice to Management

    There is more to a successful organization than just writing code!


  3. Helpful (1)

    "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers full-time

    Pros

    Compensation & Benefits
    Fellow employees
    Technology
    Dress code

    Cons

    Management
    Location
    Work/life balance
    No telecommuter opportunities
    Career advancement

    Advice to Management

    Treat experienced employees as assets and not liabilities.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Research Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Hartford, CT
    Current Employee - Consultant in Hartford, CT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Travelers full-time (Less than a year)

    Pros

    Big company, very stable, good work/life balance

    Cons

    Can be political and rigid (like you can be voluntooled to a meeting that you basically ended up with hours and hours of seating there...)

    Advice to Management

    if you really want to control the budget and operation expense, please consider do it from top down.


  6. "Good but not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Travelers full-time

    Pros

    Good people, steady financials, quality values

    Cons

    Safe; lack of vision for innovation and growth at the c-suite level


  7. Helpful (3)

    "Decent workplace; little value placed on employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Charlotte, NC
    Current Employee - Claims Representative in Charlotte, NC
    Doesn't Recommend
    Approves of CEO

    I have been working at Travelers full-time (More than 8 years)

    Pros

    Travelers can be a great place to be if you don't mind a tremendous amount of politics. As with other companies, there are certain people "on the fast track" for promotion, often undeserving of it. If you get in with the right group, you're golden. The pay is above-average but this is because the work load is extremely unrealistic.

    Cons

    In theory the training program is great but the new employees don't get to take advantage of a full program due to the workload. Recently, some new hires received claims their very first day with the company! Travelers has unrealistic expectations on workload and Senior management has no clue what working the desk is really like as they so far removed from daily activity. In reality, working one claim, up to Travelers' standards, could take the better part of a full workday, so imagine getting multiple claims per day, which is what happens. Senior management does not value the unit managers. Great demands are placed on them, and even more on their time. The managers are always in a meeting, or taken away from their desks and when they are there, get bombarded with employee questions. It is not uncommon for the unit managers to work until 11pm or later each evening, and the weekends. There simply is no work-life balance if you want to succeed here. Lastly, upper management does not support unit managers when dealing with other employee issues. All employees are terrified of the claim center VP as well.

    Advice to Management

    Value your unit managers, and take their side every now and then, instead of always believing the other side. Don't roll over all the time when customers complain as this really makes it look like the unit managers have no authority; take the time to discuss a concern and believe your own employees when you have nothing to show that the employee is wrong. Senior management should regularly sit with employees to see what the daily activities are really like and maybe they would understand the expectations and demands are unrealistic. Don't schedule 5 meetings a month which take the managers away from their desks for half a day or more, leaving them no time for their employees or own work.


  8. Helpful (1)

    "About Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelers full-time (More than 3 years)

    Pros

    Pay is good, thorough training, management is good. Growth opportunities. Benefits are ok. Great products for customers and easy to sell to independent agents.

    Cons

    Tedious, repetitive tasks. Constant home office ideas that are implemented in field offices and unsuccessful. Management constantly looking at where employees are lacking, no recognition for accomplishments.

    Advice to Management

    Get in touch with field offices and field employees. stop pushing pet projects so aggressively especially if they are not working.


  9. Helpful (1)

    "Tough to Move Up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Damage Appraiser in Denver, CO
    Former Employee - Auto Damage Appraiser in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Travelers full-time (More than 5 years)

    Pros

    Good Pay
    Low Health Insurance Deductible
    Good Coworkers
    Overtime Eligible
    Generous Time Off

    Cons

    Internal Advancement Based on 'Demographic' Needs
    Limited Money for Raises (Not Merit Based)
    Management Would Go To HR First

    Advice to Management

    A little more carrot and a lot less stick will go a long way. And, talk to employees before 'tattling' to HR.


  10. "Outside claims rep"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers full-time

    Pros

    Great CAT Pay while deployed

    Cons

    Long out of state travel

    Advice to Management

    na


  11. "Verdict still out on the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coverage Specialist in Glens Falls, NY
    Current Employee - Coverage Specialist in Glens Falls, NY

    Pros

    Great amount of time off, 401k, etc. Exceptional and continuous training.

    Cons

    Although the company emphasis talent development, career pathing, and employee retention; I have not felt this to be true.



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