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Travelers US Reviews

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3.5
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44 Employee Reviews

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Pros
Cons
  • Claims demands make work life balance a challenge (in 77 reviews)

  • There simply is no work-life balance if you want to succeed here (in 22 reviews)

More Pros and Cons

  1. Helpful (3)

    "Travelers Takes Care of It's Own"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Field Adjuster in Sacramento, CA
    Current Employee - Property Field Adjuster in Sacramento, CA
    Recommends
    Approves of CEO

    Pros

    During the past year there have been many changes in the business environment. Reorganization has eliminated some positions. Still, Travelers has kept many employees who would otherwise be laid off by moving and training them to new positions. This gives employees opportunity to learn new skills, stay employed in a tough economy, and perhaps advance in the long term.

    Travelers supports the virtual office and working at home. Flexibility is great, benefits are great. I can't find too much to complain about since I set my own schedule, have a company provided car, internet, cell phone and am trusted to make decisions in the field.

    Training is first rate. Claims University spares no expense to make sure adjuster's get the best training possible.

    There is a good sense of team locally and across the country.

    The company is stable and making loads of money. There is opportunity for bonus pay and the benefits are first rate - the PPO for my family is wonderful.

    Cons

    There is some "what have you done for me lately" style of file review. For example, you could settle a claim for $1, but have your filed "failed" for not checking off a box in the computer system - that's the wrong way to motivate an adjuster on a file that is 98% "A+" but fails on a technicality.

    Travelers sometimes spends $$$ to settle a $ claim. "Beat the horse til it's dead" is the implied method of investigation, sometimes putting way too much effort into a small claim. On the flip side, however, concentration on doing the right thing every time assures that every file gets the proper attention. Small claims often turn into larger claims, so some of this anal behavior is justified.

    Whatever the gripes of people that can't take the review process, my advice is "don't fight it." If the UM tells you "this is the way it is to be done," then do it that way. If you follow advice of your UM, you will do well. People that fight back and gripe are irritating to listen to and eventually quit.

    There are not many places to work where everything is perfect. I've had managers at other companies give no review, and then pound you when something goes wrong. Travelers managers will always let you know how things are going.

    Advice to Management

    Don't fail a file for the sake of a small error. Keep up the training. Keep communication going with line employees.


  2. Helpful (4)

    "Ok..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Hartford, CT
    Current Employee - Product Analyst in Hartford, CT
    No opinion of CEO

    Pros

    Great pay and benefits
    Flexible schedule

    Cons

    Unorganized management
    No clear vision or expectations
    Sink or Swim environment

    Advice to Management

    Listen to your employees, make time for those that make time for you

  3. "Former Clerical Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Phoenix, AZ
    Former Employee - CSA in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    I had good health benefits at St Paul Travelers. My manager was great at communicating with our team and gave honest reviews.

    Cons

    The atmosphere was not very friendly. No one seemed to have much social interaction with people other than who was in their department.

    Advice to Management

    I think that honesty, team building, and leadership skills are important. And, in such a boring field it is beneficial to attempt to create a fun atmosphere is a much as possible.


  4. Helpful (1)

    "Poor morale, but good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Saint Louis, MO
    Former Employee - Senior Business Analyst in Saint Louis, MO
    Approves of CEO

    Pros

    Excellent Benefits
    Constant Technology Improvements
    Strong Financial Status
    Large Company with Many Locations (More Opportunities Available)
    Solid Senior Management Structure

    Cons

    Poor Morale of Workers
    Not Much Corporate Culture
    Not a Fun Place to Work
    Subpar Middle Management
    Easy to Get Discouraged with Little Direction Given at Times

    Advice to Management

    I suggest that management stop wasting money on tacky promotional items for staff and select their middle management more wisely.


  5. Helpful (2)

    "Not your Father's Travelers- That's a Good Thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Professional in Melville, NY
    Current Employee - Claim Professional in Melville, NY
    Recommends
    Approves of CEO

    Pros

    Travelers is a prudent and disciplined place but far from sleepy or complacent. Prudence and discipline has given it the strength of a market leader. Yet, the place embraces the necessity of change. Residual silo issues remain, as do an element of backward longing employees- but the enterprise move forward and is exciting for those who see the bridge to the land of opportunity.

    Cons

    Profit margin opportunities in P&C insurance is thin, and to exceed expectations you need a skilled and motivated workforce that is committed to long term investment of time to get it right for the business. For many, that requires great sacrifice of work-life balance. For many who remember a less demanding culture before the St Paul - Travelers merger, those demands are a threat to an order whose failure they refuse to see and whose perpetuation they see as an entitlement. For those who survive and thrive- and there are more than a few- there are rewards.

    Advice to Management

    Be aware of the pain of too much change too fast for some can be a distraction to the progress of the place to its future state.


  6. Helpful (1)

    "Good IT Opportunities if you are patient and skilled at influencing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Saint Paul, MN
    Current Employee - IT Manager in Saint Paul, MN
    Recommends
    No opinion of CEO

    Pros

    There are great opportunities to learn how a large national company works
    Great place to practice political savvy
    Excellent financial performance

    Cons

    The company is highly silo'd
    The company tends to be risk averse and is therefore a slow decision maker
    Business unit heads do not work together with coordinated goals and objectives

    Advice to Management

    Senior leadership needs to work on incentivizing business unit heads to work with each other to share processes, people and goals. The company is way too silo'd and it's causing higher operating costs and lower effectiveness - just look at our expense ratio compared to our competitors.


  7. "What"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter Trainee in Richmond, VA
    Current Employee - Underwriter Trainee in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    The comfort of working for a stable, conservative company that cares about developing their people.

    Cons

    Some of the management needs to improper on their managerial skills.

    Advice to Management

    Need better people skills.

  8. "ITLDP"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Recommends
    Approves of CEO

    Pros

    Focus on more leadership development.

    Cons

    It is a 4 years program.

    Advice to Management

    None


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    No opinion of CEO

    Pros

    They want to recognize & promote those who do a really, really, really good job
    They really try not to lay off people. They will let employees know that their dept is downsizing & will allow those employees to obtain positions in order departments in order to avoid layoffs.

    Cons

    Salaries are not top notch.

    Advice to Management

    None.


  10. Helpful (10)

    "TRAVELERS PURGES EMPLOYEES WHO ARE OVER 50 AND NEVER PAYS SEVERANCE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counsel in New York, NY
    Current Employee - Counsel in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Throughout my career at Travelers, my co-workers have always been really talented, really great people and I felt it was a privilege to work with them. I was always proud of the work we did and proud of what we accomplished together.

    Cons

    The "new" Travelers culture introduced by Jay Fishman after the St. Paul merger is that nothing an employee can do is right, nothing an employee can do is ever enough, no result - no matter how great - is immune from "constructive" criticism, etc. In short, a truly toxic atmosphere has been created in what used to be an absolutely marvelous place to work. The individuals responsible for this choice in Home Office must have sold their souls to the devil to agree to this. I wonder if they would approve this management approach if members of their own families were treated the way Travelers' employees are treated? Back before the atmosphere was poisoned by the "Progressive" style of (mis-)management, I was willing to walk barefoot on ground glass to help my department excel. But Jay Fishman's poisonous approach to producing the appearance of profits has made that a thing of the past. And speaking of the past, you better not stay too long. If you're over 50 and you're not a politically connected manager, you'll be "managed out" no matter how good your work is. If you're a politically connected knucklehead, you can stay forever. But when Travelers tried to manage out the best in the business, which required total dishonesty on the part of the "reviewers," they hit a few speed bumps - namely the EEOC. The Feds are on to them, so stay tuned!

    Advice to Management

    Travelers is being audited and "file reviewed" to death. Hire the best in the business, let them actually WORK, then review them honestly. Oh, and one more thing: fire half the managers. They're doing you more harm than good.


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