Travelers Reviews | Glassdoor

Travelers Reviews

Updated December 6, 2017
1,826 reviews

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1,826 Employee Reviews

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Pros
Cons
  • Claims demands make work life balance a challenge (in 78 reviews)

  • There simply is no work-life balance if you want to succeed here (in 23 reviews)

More Pros and Cons

  1. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers full-time

    Pros

    Pretty nice environment overall, nice benefits

    Cons

    Not challenging enough at times

    Advice to Management

    Keep supporting employees


  2. "FMLDP Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMLDP Intern in Hartford, CT
    Former Employee - FMLDP Intern in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great support for interns
    - Competitive hourly wage for interns
    - Awesome experience in a financial role
    - Tons of experience working with senior leadership
    - Always someone to help you learn about the insurance industry

    Cons

    - In the process of catching up technologically

    Advice to Management

    - Keep doing what you're doing

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Hartford, CT
    Former Employee - Software Engineer in Hartford, CT

    I worked at Travelers full-time (More than 5 years)

    Pros

    Good work environment, great team, solid stable reliable

    Cons

    Large corporation, red tape etc

    Advice to Management

    n/A


  4. Helpful (1)

    "Great Company to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hartford, CT
    Former Employee - Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Travelers full-time (More than 8 years)

    Pros

    I started at Travelers right out of college on a technical / IT track. Over time, this evolved into various finance support, reporting, and data/analytics positions. The company has a lot of room for growth if you put in the effort. I was promoted 3 times in a series of 9 years. This varies by individual, but I did receive a bonus yearly, a merit increase yearly, and periodically received stock awards. This is a good company for those who like a "cushy" job with slow, steady, and consistent advancement and compensation. Travelers is very stable, well managed, and I never felt the stress of my job not being there tomorrow. The company has a positive reputation and very positive morale at the Hartford campus, with a very team oriented culture. It was a great place to start my career and I learned so much working there. I would recommend Travelers as one of the better places to work in the greater Hartford area. I also had never been micromanaged at all. Gossip and negativity are almost non-existent. (of course this varies department to department and role to role, so take it with a grain of salt).

    Cons

    When it came to promotions and advancement in terms of title and compensation, it seemed at times that my extra work efforts to go above and beyond were only partially recognized. I did always receive positive feedback, but what seemed to matter more when it came time for a promotion was how long you had been in your current role and if you were "due" for a promotion, rather than what you delivered, even if you hit the ball out of the park repeatedly. Certain aspects of the company do feel a little "old school". It is a little too formal for the year 2017 - you can't even wear jeans on Friday! The company seems to be playing "catch up" to be a "cool place to work" compared to other companies, by recently renovating all of the floors and trying to be more flexible with things like remote working options. They are also somewhat cheap and conservative with small things that go a long way. For example, we had to pay for our own holiday party, rather than the company giving a budget to each dept. You also have to pay for parking (approx $1000/yr pretax) if you choose to drive to work. Last, this company is a tad management heavy. EVERYONE is a manager, director, etc. It almost devalues the prestige and desire to be promoted to a higher title, since the company gives out big fancy titles so liberally. All of these cons are highly out-weighed by the pros though, and I would still recommend working at Travelers.

    Advice to Management

    More recognition of what an individual contributes/delivers, versus how long they have been in a role when considering promotion opportunities.

    Let people wear jeans on Fridays.


  5. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Travelers full-time

    Pros

    Lots of growth opportunities across the enterprise

    Cons

    Some departments are better than others.


  6. "Nice Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Travelers full-time

    Pros

    Foster teamwork to get job done, training was really good

    Cons

    I wasn't there too long to provide any cons

    Advice to Management

    a


  7. Helpful (1)

    "Select Small Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    I worked at Travelers full-time

    Pros

    Good insurance, 401K, Retirement, amount of PTO

    Cons

    Constant harassment and very little compensation for doing a good job. Raises are rare and not everyone gets a bonus. You have to win a contest to get anything for excelling at your job. Management appreciation always has strings attached. Employees even have to pay to wear jeans on Friday. If you have more than 4 unplanned absences in a 12-month rolling period, you get written up. No matter if you miss 2 hours or 8 and no matter what for. You could be sick, in an accident or maybe your car won't start. You will get a mark against you which could lead to getting written up or terminated. You are constantly reminded of this.

    Advice to Management

    Learn how to treat a good employee. Learn how to just show good employees your appreciation without having strings attached or making them jump through hoops. Stop quantifying positions and harassing employees with QC scores.

  8. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good job to work at

    Cons

    There’s nothing really wrong honestly


  9. "Senior Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Specialist in Seattle, WA
    Current Employee - Senior Technical Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelers full-time (More than 10 years)

    Pros

    Good work environment - Company stock out performs other insurance stock - Senior management is open and receptive and works hard to retain experienced workers.

    Cons

    Like most insurance companies the model these days is to follow the imagined success of the company's who like expense driven personal lines insurance regional claim and underwriting which has driven down profits.

    Advice to Management

    Get back to basics of local handling and leave the regional centers to work the limited value exposures. Let the local experienced people take care of the more complex matters and save costs on the front line rather than in the imagined world of marketing and investigating from 4 States away.


  10. Helpful (1)

    "Contentious culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Claims Adjuster in Albany, NY
    Current Employee - Experienced Claims Adjuster in Albany, NY
    Positive Outlook
    No opinion of CEO

    I have been working at Travelers full-time (More than 8 years)

    Pros

    Great benefits, hires from within, top rated company. When I got the inside look into other companies way of doing things, I really appreciated how I was taught to handle claims and customer experience

    Cons

    Having worked for this company in 2 completely different states I can can say that the culture is less than desirable. In one office my peers and I were so overworked there would be spontaneous crying at peoples' desks. In the other the work ethic was so poor and people cared more about who they liked than getting the job done. I just don't understand how the culture was so strained that people were down right mean and nasty.

    Advice to Management

    There have been so many changes since I left- I can't begin to know if these things persist.


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