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Travelex Reviews

Updated December 11, 2017
86 reviews

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Anthony Wagerman
25 Ratings

86 Employee Reviews

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Pros
  • Flexible work timings / Work- Life Balance (in 10 reviews)

  • International well reputated company with good benefits and work environment (in 16 reviews)

Cons
  • No career progression or growth in this Company (in 11 reviews)

  • Low pay compared to rest of industry, no rollover on sick time or vacation time, don't always pay your earned bonuses without having to fight for it (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "Bad for your health in every way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Heathrow, England (UK)
    Former Employee - Sales Consultant in Heathrow, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelex full-time (More than 3 years)

    Pros

    Good for part time work, weekends etc

    Cons

    I worked at Travelex little over 3 years. I dont see anyone sticking to travelex unless they have no other option in life. The managment is run by clowns, working hard to hit KPIs is a must, and for the salary you are being paid, its not worth the effort. High staff turnover as most people wont be able to cope and keep the hard work for such little reward and zero career progression. The back biting is constant here by aunties who have nothing better to do.

    Advice to Management

    appreciate and be supportive to staff. dont treat all of them like a number.


  2. Helpful (1)

    "Its all about Money. They want it all..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Los Angeles, CA
    Former Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelex full-time (More than a year)

    Pros

    You get to work independently most of the time. The manager would visit once a week. Full time benefits are great. They will match on 401K contributions. Medical, Dental, Vision are very affordable. Holiday pay is great for Full timers.

    Cons

    They have done away with hiring full time employees because they do not want to pay out the money for benefits. The exchange rates are very high. 20% above the market rate plus service charge. You are working alone and do not get any support with IT. YOU ARE IT!!! If you work in a kiosk you will be in a cold and loud environment. They will want you to quit before they fire you so they can save money and not pay you any benefits owed.

    Advice to Management

    Get your stuff straight. Hire people who know how to treat employees.

  3. "Pathetic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mumbai (India)
    Current Employee - Anonymous Employee in Mumbai (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travelex full-time (More than a year)

    Pros

    No independency to execute your knowledge

    Cons

    Extreme favourism for people who are connected with IBU heads & no rules , regulation & performance scale for them .
    But everything applicable for mid level mgr who are not connected with heads

    Advice to Management

    Think measurement scale


  4. ""Last option""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Test Analyst in Mumbai (India)
    Former Employee - Senior Test Analyst in Mumbai (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Travelex full-time (Less than a year)

    Pros

    I don't think Travelex as a company has anything good for the employee, apart from giving salary on time.

    Location-between 2 malls

    Cons

    Travelex has a list of disadvantage:
    Poor management
    Politics
    The employee will be frustrated after working with this employee. so please choose this as a last option if you have another offer.

    Advice to Management

    For B. R. Shetty- you should change the whole management of Mumbai starting from CEO to managers. you will see the difference.


  5. Helpful (1)

    "Changes in Dev and Test Function"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Mumbai (India)
    Current Employee - Team Leader in Mumbai (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travelex full-time (More than a year)

    Pros

    Great change had been made this week. Should have done much earlier, I hope that woman will feel more safe and people will be more productive after this Sr. Level change. Some more such changes are required in test function to improve the test managers and test function. Many Thanks to Travelex Director and HR for this long pending change.

    Cons

    Things will improve going forward

    Advice to Management

    Please take some review for test function also, as there are only presentations and good English but no good work.


  6. "Unbelievable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Heathrow, England (UK)
    Current Employee - Sales Consultant in Heathrow, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travelex full-time (Less than a year)

    Pros

    Most of the colleagues are nice and helpful as they are also new to Travelex. The system is user friendly and easy to learn.

    Cons

    Some of the staff who have been working for long time thinks they own Travelex and not welcoming at all as they are on old contract which was good pay. Salary is minimum wage but the targets you have to meet is unbelievable so a lot of pressure for what you get paid.

    Advice to Management

    I am sure management can have a meeting with higher up and explain the situation that new employees are joining and leaving due to the pay. But management does not realize that they are losing more money by wasting money on recruitment and training.


  7. Helpful (1)

    "Awful place to work with no progression. The pay is shocking for the amount of work you do and stress your put under."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk in Peterborough, England (UK)
    Former Employee - Helpdesk in Peterborough, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelex full-time (Less than a year)

    Pros

    People are around you are friendly
    Free parking

    Cons

    Small outdated screens
    Unapproachable management
    Awful pay
    No career progression
     You are given extra training to take twice as many calls without any choice but do not get any extra pay, for extra pay you have to be ‘multi skilled’ but it’s impossible to become their definition of multi skilled. They expect you to type up your call notes while your on your call, if you come out of available for a second to finish typing your call notes or speak to someone you will be shouted at to get back into available. Always calls in queue but never see management or call quality coaches on the helpdesk taking calls. They will simply come over and ask you to hurry up instead of taking it themselves even though they’re trained. You are given tiny outdated screens and programs are extremely out of date and slow. You are given a set shift but 1/3 weeks you have to work a weekend, during this week your shifts will change and can be expected to work 3 hours one day and 10 hours another day, again bare in mind management never have to work shifts like this. Basic pay, not worth it for the amount of stress management put you under. Many other call centres offer twice as much and get treated a lot better.

    Advice to Management

    Review your pay, if you take more than one set of calls give your staff more money. Get new screens it’s not the 80’s. Treat your staff better, office in Kings Place gets Pizza Fridays and alcohol for free, Peterborough Office gets nothing but stress.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelex part-time (More than 3 years)

    Pros

    Supportive colleagues and suitable shifts

    Cons

    There is no time and space to describe all of the cons. No empathy towards employees. No career progression. Stress is a daily routine. At the end if there is a possibility every pound honestly earned will be cut without excuse. I would never ever recommend a company that has no interest in employees. I don’t even spend a penny on a product that comes out from business that has no healthy relationship towards employees.

    Advice to Management

    Educate your management


  9. "Pathetic Top Management in Mumbai"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Testing Manager in Mumbai (India)
    Former Employee - Testing Manager in Mumbai (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelex full-time (More than 3 years)

    Pros

    On-time Salary, Good collaborative environment, Decent travel opportunities if you are in Managers good book.

    Cons

    Pathetic Top Management, Favouritsim, Yes Sir culture. People are not allowed to do what they were hired for. Rather they are made to do things which are inconsequential and irrelevant. Too many and too frequent meetings consume most of the productive hours. No one bothers to find the rot and address it, rather they turn their eyes away from the problem assuming nothing is wrong. Centre is on the verge of collapse due to faulty decision makers.

    Advice to Management

    Get rid of your non performing Sr Management.


  10. "not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TMA in Manchester, England (UK)
    Former Employee - TMA in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelex part-time (More than 3 years)

    Pros

    meeting new people and learning about currency

    Cons

    long hours, no breaks, weekend working, no management support,no bonus,


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