Travelink Reviews

Updated Jan 18, 2020

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3.3
59%
Recommend to a Friend
62%
Approve of CEO
Travelink President and Managing Partner  Michael Dixon
Michael Dixon
10 Ratings
  1. Helpful (1)

    "23 years at Travelink"

    5.0
    • Work/Life Balance
    • Senior Management
    Current Employee - Independent Contractor in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink full-time for more than 10 years

    Pros

    Travelink is a "well oiled machine". I've been in the business close to 40 years and I wouldn't go anywhere else to work. I will retire from Travelink (some day...). Everyone at Travelink is professional and always willing to help each other. I'm proud of who I work for!

    Cons

    I am nothing to complain about.

  2. "Great training"

    3.0
    Former Employee - Corporate Travel Consultant in Nashville, TN

    I worked at Travelink full-time for less than a year

    Pros

    Work from home is great

    Cons

    Very much like a call center environment

  3. "They've lost a lot of good people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Corporate Travel Consultant in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelink full-time for more than 3 years

    Pros

    Good pay, bonuses, virtual lots of accounts

    Cons

    Poor management, they will not have your back, you're just a number

    Continue reading
  4. Helpful (1)

    "Chop Shop Work Environment"

    1.0
    Former Employee - Corporate Business Travel Consultant in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelink full-time for more than 5 years

    Pros

    Virtual work options, health benefits but expensive

    Cons

    Understaffed, multiple accounts, terrible leadership, back to back calls and email work with a non realistic work expectation, low moral,

    Continue reading
  5. "Travelink American Express the place to be ..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Travel Advisor in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink full-time for less than a year

    Pros

    The seasoned managers, team leads and wealth of knowledge available here is incredible. I've had the opportunity to work with a varied number of folks who are at the forefront of the latest technology/training for which I am grateful.

    Cons

    None come to mind at the moment

    Travelink Response

    July 9, 2019Vice President, Marketing

    Thank you for taking the time to review Travelink! We appreciate your feedback and willingness to share your point of view with us and the Glassdoor community.

  6. Helpful (1)

    "Exciting Growth Focused Travel Management Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink full-time for more than 5 years

    Pros

    - Travelink leaders understand the value of personal relationships and supports our team by approving us to travel to visit with key clients face to face. - Support young and mid-level professionals in gaining valuable travel industry exposure through attending major industry events. - Highly awarded, American Express Centurion Travel Agency. A truly, full-service, TMC. Great to be part of a team of experts managing corporate, leisure, group and incentive travel. -Awesome team of people. I've personally seen the culture continue to improve over the past five years

    Cons

    - Challenging to build as strong of relationships with virtually based team members located across the U.S., which account for over 50% of our staff.

    Continue reading

    Travelink Response

    July 9, 2019Vice President, Marketing

    Thank you for taking the time to provide a detailed review for Travelink. We will absolutely continue to improve internal communications and always welcome suggestions.

  7. "9 years and counting !"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead/Corporate Agent in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink full-time for more than 8 years

    Pros

    Team work-independently Paid overtime- Commission opportunities

    Cons

    Need more help Too much OT Insurance is very expensive if needed !

    Continue reading

    Travelink Response

    July 9, 2019Vice President, Marketing

    Thank you for taking the time to post a review of Travelink! We appreciate feedback from our team as we continually evaluate our staffing and customer needs.

  8. "An Evolving Company with Driven Mindset"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink full-time for less than a year

    Pros

    This company is expanding regularly (i.e. hiring, shifting roles, etc.) and constantly reviewing what needs to be changed to take this company to the next level. There is potential for growth within each department and there's a great possibility to change departments to find the right role.

    Cons

    Onboarding needs to be stronger, but new onboarding structure is currently being re-written and implemented. Workspace could use refreshening (feels outdated). Newer technology would be beneficial for certain departments.

    Travelink Response

    July 9, 2019Vice President, Marketing

    Thank you for taking the time to submit a detailed review of Travelink. We truly value feedback from the team and will share your concerns with the leadership team.

  9. "Call center"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Advisor in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelink full-time for more than a year

    Pros

    Slightly better pay than what I was getting before Liked working from home

    Cons

    Call center it is. Was told they are "boutique" agency but it is a call center where frustrated clients come to when they have problems booking travel online or things go wrong. Need to handle/follow up on mistakes other agents made. If you don't have the heart of stone like those airport counter agents do, this is not for you.

    Travelink Response

    January 4, 2019Vice President, Marketing

    Thank you for taking the time to submit your feedback. We are happy you liked working from home as so many of our team does! We understand the challenges in our business when customer travel plans don't go smoothly and our team is the lifeline to try and make things right for the customer and back each other up. All sizes of travel agencies must find ways to manage these situations and we welcome your input and experience on possible solutions to continue to improve. We invite you to discuss with your manager, submit suggestions to the Director of Customer Experience, or for confidentiality, please feel free to reach out to Human Resources with your ideas.

  10. Helpful (2)

    "Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelink

    Pros

    Great travel company carrying the American Express brand brand. It's fun to work in travel. The team is diverse and fun. Great opportunities to grow. Things move fast, culture is to take risks and try new things while delivering a great product to business travel customers. The leadership team is smart and trustworthy

    Cons

    Lack of social activity due to mostly virtual environment. Pros outweigh cons.

    Travelink Response

    January 4, 2019Vice President, Marketing

    We appreciate your review on Glassdoor! We are always looking for ways we can better engage our virtual team mates. Please feel free to submit suggestions to either HR or Marketing.

Found 17 reviews