Travelocity Reviews in New York City, NY | Glassdoor

Travelocity New York City Reviews

10 reviews

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New York City, NY Area

4.7
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Dara Khosrowshahi
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10 Employee Reviews

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Pros
  • Work/life balance better than any place I've been (in 42 reviews)

  • Friendly people, some interesting projects, work from home opportunities (in 14 reviews)

Cons
  • Lots of middle management and senior management was invisible (in 5 reviews)

  • One thing I forgot - don't even factor the bonus (if you are offered one) into your decision making (in 4 reviews)

More Pros and Cons

  1. "Loved it here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Designer in Brooklyn, NY
    Current Employee - Senior Web Designer in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelocity full-time (More than 5 years)

    Pros

    Worked at Travelocity in the mid 2000s out of the NYC office. I was part of the Site59 team that was acquired by the travel giant. I loved it here and made life-long friends and at the time we were thriving. There is something about the travel space that brings together smart, cool people. Unfortunately there were so many inefficiencies and paralyzing politics coming out of headquarters that ultimately (and partially) lead to the company's downfall. Glad I exited gracefully when I did and didn't have to see it burn, as many of us saw it coming. It was a bittersweet experience and don't regret a thing.

    Cons

    Not a ton of room for growth unless you were in the Dallas HQ office.

    Travelocity Response

    Feb 15, 2016 – Director, Marketing Communications

    There is definitely something about travel that brings people together - and I hope that you have found something as fulfilling since moving on. There is definitely a new spirit here at Travelocity ... More


  2. "Decent Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    Pros

    Travelocity is a fun and collaborative company.

    Cons

    The company is a bit slow moving.

    Advice to Management

    Move faster.


  3. "The New York Office Is A Snake Pit Of Fury"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    No opinion of CEO

    Pros

    Get to travel with the company for company meetings in places like Las Vegas, New Orleans and Mexico. Good Pay. Great Benefits. The office tried its hardest to have people get together, mixers and parties but it was an uptight environment.

    Cons

    Good Management, they meant well.... but were often found too much Over Their Head. Often sparring with Senior Account Managers, those who have been there for 8 years or more... with close ties in leadership. Often losing those matches. The Senior Members of the team seem to cast a mood over the office. A mood of intolerance, back fighting and "telling" on one another . It wasn't a fun place to work, the office always seemed to trying bring down a member or two of their team. Snake Pit Really.

    Advice to Management

    Move those oldtimers up and out of the way. Lets get some work done and be fun at the same time.

    Its not that hard.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Very Nice Atmosphere - Good People"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in New York, NY
    Current Employee - Administrative Assistant in New York, NY
    Recommends
    Approves of CEO

    Pros

    Easygoing workplace - flexible with hours
    Lots of fun events, parties, contests etc.
    Nice people who really made me feel welcome

    Cons

    Job was temporary, and there was no opportunity to stay on. It seems most of the administrative work is done in Texas.

    Advice to Management

    I really enjoyed working at Travelocity in the temp position. I hope to be back one day on a permanent basis.


  6. "good work life balance, good benefits, travel industry is exciting, average pay, takes too long to get work done"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in New York, NY
    Current Employee - Senior Software Developer in New York, NY
    Disapproves of CEO

    Pros

    Good work life balance, good benefits (health coverage and 401K with match). Travel industry is exciting. Lots of people here with the company for 10-15 years.

    Cons

    Salary is average. Very slow to get any real work done. People have a mindset of maintaining the status-quo. New ideas are not always welcome. Lots of bureaucracy and meetings.

    Advice to Management

    Try to get smarter people who are going to change things and not just finish their daily work. The company needs more dynamic people and ideas.


  7. Helpful (1)

    "Good for your Resume but not for your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in New York, NY
    Former Employee - Senior Product Manager in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Brand, technology, talent and travel perks

    Cons

    Management, politics, bureaucracy and lack of diversity in upper management positions

    Advice to Management

    Listen more too the employees and not only to the executive team. You'll be surprised to hear how most are dissatisfied with upper management...


  8. "Good life, not for boat rockers."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Approves of CEO

    Pros

    Great work life balance. Excellent paid time off and holiday hours. Flexible work hours. Ability to work from home. Decent number of company sponsored events. Interesting co-workers.

    Cons

    Salary is standardized across the United States, which means that if you work in the NYC or SF office, you're going to be making well below market. Things tend to move relatively slowly and I don't feel like there is a sense of urgency to produce the best work possible. Politics and relationship feel like they are more important than the bottom line.

    Advice to Management

    If you want to build the best team in travel, start with competitive salaries. Next, expect more out of your employees, and give them more freedom to create.


  9. "Overall a good company in a difficult industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Recommends
    Approves of CEO

    Pros

    The culture is one of the best reasons to work at Travelocity. It's extremely trusting of its employees to fulfill their responsibilities. Need to work at home on a particular day? No problem. Feel comfortable in shorts and a T-shirt to do your best work? No problem. You are judged on your contribution, not on what you wear or how much time work (or seem to work). The CEO and senior management do care for the well-being of its employees; plus they are extremely approachable. They want Travelocity to become one of the best places to work, and their effort is sincere. But it's a tough industry, and despite their best efforts, not everyone can be happy and fulfilled. But, compared to the number of other companies where I've worked, senior management does care and does try its best. The company changed the number of vacation days one receives upon being hired--it's less generous now than it used to be, but overall the benefits package is solid. If you join Travelocity, it will because there are truly wonderful people at the company, because senior management cares for its employees, and because they give you latitude to do your best.

    Cons

    Travelocity has its idiosyncrasies that might irk some folks. Travelocity is headquartered outside Dallas, but a good number of its senior management reside in NYC: its CEO, COO, and CMO. So if you're in NYC you get to share office space with the bigwigs, but they are often traveling, so you might not see them too much. Folks in the Dallas office, on the other hand, might feel they don't see enough of the C-level folks since they split time between Dallas, NYC, and other worldwide offices. Another downside is that despite the methodology the company has tried to implement to determine the best projects to pursue, it often comes down to who is "in" with the top management, and who makes the biggest noise, to get projects green-lighted. So if you are the squeaky wheel / brown-noser type, even if your ideas aren't the most cogent or compelling, chances are that you'll do okay at Travelocity. Below the C-level management, I would argue that the VP level is mixed. Some good, solid folks, some you scratch your head and wonder how they got/stayed there (cf: squeaky wheel/brown-noser type). Travelocity finds itself in an extremely competitive market, so I suspect that what is true at Travelocity in terms of industry dynamics is true at other online travel agents. Travelocity is like a department store. Just as Macy's sells branded goods like Calvin Klein, Estee Lauder, etc., Travelocity sells branded travel like AA, Hyatt, Hertz. But Macy's can make money selling it's own line of apparel. Travelocity, though, can't sell Travelocity car rentals or Travelocity airlines, so it has to differentiate itself from Expedia, Priceline, etc., in other ways. At the same time, AA, Hyatt, Hertz and the like are trying to get customers to by-pass Travelocity and book directly with them. So, the company finds itself in a tough position. Bottom line: as good as the reasons to work at Travelocity are, there are other pressures on the company that make it difficult for them to deliver on such things as compensation, career development, work/life balance. But this could be said of many a company now.

    Advice to Management

    How do you determine the value of ideas being brought to your attention? By the strength of the proposer's relationship with you? By the loudness or the persistence of their cries? Those are shortcuts that are beneath you, yet you allow it to happen. If you acknowledge this method as a proxy for getting projects before you and approved, then make it explicit so that those whose personalities are not naturally suited to glad-handing, self-promotion, whining, complaining, or brown-nosing can then make a conscious effort to exhibit those traits so that they and their better ideas get selected.


  10. "Travelocity: It's all about the people! And then the Gnome!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    The people! It's all about the team; you work as a family! Everone contributes, everyone interacts!
    Michelle Peluso takes the time to meet with all employees and offices!
    All offices partipate in company activities to socialize inter departments.
    All employees are encouraged and recognized to think outside the box. Innovation and initiative is well compensated!
    Travelocity is known in the Travel Industry as the most Partner Friendly in it's field! It's all about relationships and people!

    Cons

    There are not many downsides to working at Travelocity.
    Recruiting and Human resources not the best.
    It takes averagely 4-6 weeks for candidates to be contacted in between interviews. Very fustrating to get in, but once on board; all is great!

    Advice to Management

    Keep doing what you're doing! Great company to work for!


  11. "Travelocity guarantees employee happiness too."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Jersey City, NJ
    Current Employee - Senior Fraud Analyst in Jersey City, NJ
    Recommends
    Approves of CEO

    Pros

    We have a very involved CEO. Email her - she's back to you in 5 minutes. I've never heard of a CEO doing that. We're constantly being appreciated, and asked to appreciate our customers and to believe in the company as our own, and offer suggestions to improve it because it is OUR company. It is a very empowering place to work.

    Cons

    I've reached the top of my department before management, but because I choose to work from home, there aren't really anymore opportunities to advance unless I move.

    Advice to Management

    Keep doing what you're doing. We feel appreciated. Travelocity is a great place to work.


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