Travelocity Reviews | Glassdoor

Travelocity Reviews

Updated June 9, 2017
178 reviews

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178 Employee Reviews

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Pros
  • Work/life balance better than any place I've been (in 42 reviews)

  • Friendly people, some interesting projects, work from home opportunities (in 14 reviews)

Cons
  • Lots of middle management and senior management was invisible (in 5 reviews)

  • One thing I forgot - don't even factor the bonus (if you are offered one) into your decision making (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "5 great years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Southlake, TX
    Former Employee - Manager in Southlake, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Travelocity full-time (More than 5 years)

    Pros

    Good people, great team, and lots of opportunity to change positions. Travelocity allows for flexible schedules and very good at giving time off. I worked there for 5 years in two different positions (with the same division) and really enjoyed the people and the job. I never had an issue with getting time off or being micromanaged. The company really seemed to care about employee satisfaction.

    Cons

    There is a bit of a hire and fire culture. I met at least three people who had been laid off in one department and rehired by another department. The game seems to be that to survive, you have to be able to see the ax before it falls and make a jump to a different department. A few people I knew were laid off and then hired back a few months later. Job security doesn't really exist anywhere in corporate America, but I've never seen it so starkly played out as at Travelocity. A new President from Expedia came in about 2-3 years ago and has reformatted the culture - however, there was a recent round of layoffs in late 2013 and early 2014.

    Advice to Management

    Quit laying people off - or put a revolving door at the entrance.


  2. "My time with the Gnome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Cincinnati, OH
    Current Employee - Regional Manager in Cincinnati, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Travelocity full-time (More than 8 years)

    Pros

    It was great working with such fun, professional people.

    Cons

    Technology needs to improve in order to keep the brand alive.

    Advice to Management

    Keep striving.

  3. "salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Dallas, TX
    Former Employee - Senior Product Manager in Dallas, TX
    Recommends
    No opinion of CEO

    I worked at Travelocity full-time (More than 3 years)

    Pros

    fun place to work, a lot of opportunites to work on different lines of businesses, you are encouraged to think outside the box

    Cons

    industry is very competitive and their are a lot of online travel companies to choose from. Economy can have a huge impact on the travel industry


  4. Helpful (1)

    "Travelocity was a good company to work for before they started to outsourcing 7 years ago."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations in Wilkes-Barre, PA
    Former Employee - Customer Relations in Wilkes-Barre, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Travelocity full-time (More than 5 years)

    Pros

    They will promote from within in a short amount of time.

    Cons

    They play favorites and HDQ has no idea whats going on in the call centers.

    Advice to Management

    Listen to the front line agents and invest in the new industry technology.


  5. "Good place for technically minded developers who don't aspire to climb the corporate ladder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Architect in Southlake, TX
    Current Employee - Principal Architect in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Travelocity full-time (More than 8 years)

    Pros

    As a technologist, you'll get an opportunity to work directly, hands-on, with cutting edge software solutions. They've always been very aggressive in migrating off of legacy infrastructure, hardware and software as soon as is feasible.

    Cons

    There are two tracks - management and technical - and once you've established yourself as competent in the technical track, you'll never be considered for a move over to the management track, which is where the real career growth is.


  6. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Southlake, TX
    Former Employee - Senior Software Engineer in Southlake, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Travelocity full-time (More than a year)

    Pros

    People are fun and also very professional, friendly environment to work with, very good work life balance, people are what makes this place amazing. Great work environment.

    Cons

    Leadership had no clue, no sense of directions in bringing up the business and all along had plan to sell it

    Advice to Management

    Choose the right people for the business


  7. "Great place to work. I truly enjoyed working at Travelocity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Hanover, PA
    Current Employee - Operations in Hanover, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Travelocity full-time (More than 3 years)

    Pros

    Excellent benefits, great people and it's like family. The work is highly satisfying as we helped customers with their travel needs. Working in Operations we helped the agents with time off requests, attendance issues and scheduled meetings and trainings. We monitored call flow and made adjustments as needed. All satisfying work.

    Cons

    The future is not bright, so many people have been let go. Loss of the.com aspect is now run by expedia, and that was the cause.

    Advice to Management

    Get new accounts and hire back the employees.

  8. "It's fun, family and professional."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time in Wilkes-Barre, PA
    Current Employee - Full Time in Wilkes-Barre, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Travelocity full-time (More than 3 years)

    Pros

    Incentives all around promoting positive work behaviors and results. Leadership team all came from the floor (some are seasoned and some are new). All have strengths that play off of each other to build the best team in travel.

    Cons

    Often forgot about at the corporate level.

    Advice to Management

    Remember the call centers. We are here.


  9. "Overall a great place to work"

    Star Star Star Star Star
    Former Employee - Associate, Software Development in Southlake, TX
    Former Employee - Associate, Software Development in Southlake, TX

    I worked at Travelocity full-time (More than 3 years)

    Pros

    Team members are like family, relaxing atmosphere (most of the time), descent pay, good facility.

    Cons

    A little more organization would be nice, although this is a problem with Sabre in general. Many layoffs have been occurring lately as a result of the agreement with Expedia.

    Advice to Management

    Upper management should probably reevaluate their market strategy as competition from other travel companies continues to increase.


  10. "I loved it but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent Assist in Wilkes-Barre, PA
    Former Employee - Agent Assist in Wilkes-Barre, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Travelocity full-time (More than a year)

    Pros

    It really depends on who the manager is and what department you work in. When I was a floor agent I didn't like it, but when I was promoted to agent assist I loved it.

    Cons

    Management can has favorites and guildlines change from day to day with no warning.


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