Travelport Reviews | Glassdoor

Travelport Reviews

Updated May 23, 2017
221 reviews

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Full-time Part-time

2.9
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Travelport President, CEO, and Director Gordon A. Wilson
Gordon A. Wilson
99 Ratings

221 Employee Reviews

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Pros
  • Great work life balance, with the ability to work from home and generally work flexibly (in 37 reviews)

  • Terrific work environment and work from home ability (in 20 reviews)

Cons
  • Too much Senior management, slowing done things (in 16 reviews)

  • We talk about it in whispers--no one really gives two cents about the upper management (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A place of growth and shared vision."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst
    Current Employee - Senior Business Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelport full-time (More than 10 years)

    Pros

    Great work/life balance, fair pay, understanding managers, and great leadership. Terrific work environment and work from home ability.

    Interesting travel technology where you never face a lack of work or lack of enthusiasm to do the work as most of the work is directly driven by the industry.

    Cons

    As in every large successful company, change is frequent and can hurt. Sometime people you worked with for many years may get affected by a lay-off, but then can be rehired somewhere else within the company....

    Advice to Management

    Keep striving for better!


  2. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Director in Denver, CO
    Current Employee - Portfolio Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelport full-time (More than 3 years)

    Pros

    Rewards hard work, friendly culture , great flexibility, wonderful leadership support and commitment

    Cons

    Legacy technology sometimes hinders productivity

    Advice to Management

    Keep up the great work. It is nice to work at a company with a clear and compelling strategic vision.


  3. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Place to work. I have been here for just over 6 months now and have noticed that everyone is collaborative and work together very well to hit company targets. Everyone is really friendly and willing to help if issues are encountered. Definitely a company i would recommend to my friends.

    Cons

    Some people are not approachable.

    Advice to Management

    Provide clear direction.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Key Account Manager-Levant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Beirut (Lebanon)
    Former Employee - Regional Sales Manager in Beirut (Lebanon)
    Doesn't Recommend
    Negative Outlook

    I worked at Travelport full-time (More than 10 years)

    Pros

    Excellent work environment continuous training

    Cons

    Single manager can upset the whole office

    Advice to Management

    Review performance of your managers


  6. Helpful (6)

    "A Sinking Ship of a Company. Not Impressed at All."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Denver, CO
    Current Employee - Project Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travelport full-time

    Pros

    Salary is very good. Benefits are very good, including immediately vested 6% 401K match. Interesting industry.

    Cons

    I have to concur with the tons of other reviews: this place is a complete mess. It stinks being a PM here, as there is so much historical and political baggage to deal with.

    Absolutely no prioritization of projects or resources, and every new project is touted as the drop everything new priority. This creates endless firedrills and endless battles between groups. Business units and IT groups are completely siloed, and there is no centralized strategy, no centralized priorities, and no centralized vision from the product teams. Lots of smart people with great ideas for the future. But, what gets funded is based on the fear of losing whichever customer they're currently most worried about. Everything here seems to be a reactive effort, with little investment or vision towards a cohesive, modern solution.

    Revolving door senior management has injected new blood, but they quickly fall into the same rut or leave. As others have mentioned, in an effort to reduce costs, Travelport is outsourcing its QA and most of its development to India. Yet, at the same time, they aren't reducing the bureaucratic layers upon layers of Senior VP's, VPs, Senior Directors, Directors, Program Directors, Managers, Program Managers, etc.

    The worst part is that the company is trying to halfheartedly execute a huge number of risky 'transformation' projects while keeping a damaged plane flying, all while outsourcing its bread and butter development. None of this is prioritized, jointly coordinated, staffed, or communicated at the levels needed to be successful.

    As to culture, I really don't see one other than fear and constant reactive firedrills.

    Advice to Management

    Reduce the crazy number of VP's and directors. TALK to other silos. Prioritize something - anything! Kill the hundreds of projects that aren't a central priority. Stop trying to do a ton of half-baked things and do a few things well.


  7. Helpful (1)

    "Fear-Based Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Travelport full-time

    Pros

    The 401k matching is generous - 100% matching on the first 6%, with immediate vesting.

    Cons

    The health insurance coverage is expensive and limited. You can only cover your spouse if they do not have coverage of their own, so it is not family friendly. The HSA options require you to pay thousands of dollars out of pocket before they pay anything at all.

    The underlying technology is ancient. Once you’re associated with it, you will not be allowed to work in modern technology again. You will not be allowed to change groups in order to increase your knowledge. You will literally be working on technology from the 1960’s.

    There are constant direction changes. Most are harmless (and really accomplish nothing), but the worst are unpredictable and cause massive layoffs and office closures. Most recently, this resulted in the outsourcing of a sizable percentage of development/QA/support to an offshore managed services provider. Employees are in constant fear for their jobs.

     Due to the constant reorganizations, I averaged a new manager every year. It is hard to establish a professional relationship with a manager when you get a new one every year. Despite receiving good performance reviews from them, my career did not advance – due to having multiple managers in a short time frame, I believe.

    Advice to Management

    Provide an environment where employees do not fear for their jobs.


  8. Helpful (1)

    "Good people, too much going on"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    Pros

    Good people and right strategic direction and trying to diversify and pivot the company

    Cons

    Everybody works in a silo and this causes chaos. Not just inefficiency but worse and this is getting worse with new ideas spun up all the time.

    Advice to Management

    Do a lot less and focus


  9. "Overall good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Travelport (Less than a year)

    Pros

    Get to work on cool technologies with very smart people!
    Great benefits
    Flexible hours

    Cons

    Too many layers of management


  10. "Great Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Langley, Hampshire, South East England, England (UK)
    Current Employee - Manager in Langley, Hampshire, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance, with the ability to work from home and generally work flexibly. The company is truly global but only 4,000 employees which means that jobs are broad as well as deep and you are not just a number. Development opportunities are there for those that want them.

    The people are great and across the board the company has a really friendly, supportive environment.

    Cons

    There is constant change and sometimes it feels a little too much. Change is of course necessary, but time to stop and reflect is required.

    Advice to Management

    Ensure change initiatives are aligned across the business. Spend money on the Langley HQ - it looks shabby and is packed to the rafters. Not at all reflective of the tech company it is.


  11. "Growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development
    Former Employee - Product Development
    Doesn't Recommend
    Neutral Outlook

    I worked at Travelport full-time (More than 10 years)

    Pros

    Growing company, developing new technology

    Cons

    Not supportive of more experienced employees, always looking for faster, cheaper way of doing thing at the expense of quality work

    Advice to Management

    Appreciate experienced employees and the talents they share. Cheaper development isn't always better.


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