Travelport Reviews | Glassdoor

Travelport Reviews

Updated November 16, 2017
276 reviews

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276 Employee Reviews

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Pros
  • Most departments will offer flexible working hours to help employee retain healthy work-life balance (in 46 reviews)

  • My work from home ability will keep me here for a while (not open to everyone) (in 23 reviews)

Cons
  • Too much Senior management, slowing done things (in 17 reviews)

  • Upper management need to listen more to employees about the day to day operation of the company (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not all departments are equal"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelport full-time (More than 10 years)

    Pros

    Salaries are basically competitive, until you remember that employees are working on three or maybe four different systems, not just 1.

    Even tho the workload is pretty heavy employees want to do a good job for the customers.

    Company invests in measurement and improvement tools like employee satisfaction, some internal training but they don't hit the mark and could do better.

    Cons

    Some reviews say there's a good work/life balance but that really depends on your department and your managers.

    Now that its a public company the bottom line is the bottom line.

    Too many 1P people making decisions based on narrow ideas and fear.
    Should have kept more Galileo people to balance the mix of decision makers for ALL systems.

    Advice to Management

    Stop cross training people and then eliminating positions based on redundancy.

    Get out of offices and engage with the people at the bottom of the totem pole. Ask them what's needed... and then do something about it. People who have been in the company 10+ years know that employee surveys are just lip service and nothing changes.


  2. "Friendly atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Travelport full-time (More than 10 years)

    Pros

    Flexible working hours.
    People are really nice.

    Cons

    Bonus or Salary increase is based on company performance and reaching company goals. So there are times that there is no salary increase at all.

    Not so clear about the future of the company.

  3. Helpful (1)

    "Quality Assurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Analyst in Centennial, CO
    Former Employee - Senior QA Analyst in Centennial, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Travelport full-time (More than 3 years)

    Pros

    Good salary, excellent first line managers, good work life balance, excellent coworkers.

    Cons

    Upper management more concerned with short term results, i.e. stockholders expectations rather than taking time for quality product.

    Advice to Management

    Keep longer term objectives in mind, respect the experience of employees who have contributed to the company for a number of years. Supply training for existing employees who have the business knowledge in new technologies.


  4. Helpful (1)

    "Travel Commerce Platform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Kansas City, MO
    Former Employee - Senior Software Engineer in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Travelport full-time (More than 10 years)

    Pros

    Travelport, formerly Worldspan and PARS is willing to train within order to keep experenced employees with the company

    Cons

    Upper management need to listen more to employees about the day to day operation of the company

    Advice to Management

    Listen more to employees


  5. Helpful (1)

    "Outsourcing model reduces domain expertise and efficiency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Manager in Denver, CO
    Former Employee - Quality Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelport full-time (More than 10 years)

    Pros

    excellent group of people to work with that are creative and driven to develop quality solutions

    Cons

    changes to outsourcing model has reduced the domain expertise and ability to delivery quality products

    Advice to Management

    previous success with on/offshore resource models is not a predictor for the current outsource model


  6. "Sr. Director, Commercial Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelport full-time (More than 10 years)

    Pros

    Great people to work with in a very interesting industry!

    Cons

    Sometimes a disconnect between senior leadership and lower management in helping to define priorities.


  7. Helpful (1)

    "This company has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Atlanta, GA
    Former Employee - Software Development Engineer in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Travelport full-time (More than a year)

    Pros

    Able to work from home, yearly bonuses when company hits goal.

    Cons

    There's so many, where do I start? I started a few years ago, and when Minnetola took over everything changed, people got laid off, and these were SME!! all they hire now are millennials with no experience! good luck finding someone on your team that wants to help you, most likely their trying to save their jobs. They let some of the smartest people go and recently closed the Kansas City Office.

    Advice to Management

    Reduce the layers of management and provide more of a collaborative environment. It seems like a competition more than a team. Also retain your most knowledgeable employees, they developed the foundation that you now stand on.

  8. "IT Project Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Travelport full-time (More than 10 years)

    Pros

    Great people, flexible policies on attire and work hours, decent benefits

    Cons

    Use of aging technologies (C, BAL, Prolog, TPF)

    Advice to Management

    Biggest issue i saw was ineffective utilization of resources. Takes too long to get work to the developers.


  9. "Innovative Company Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Travelport full-time (More than 10 years)

    Pros

    Innovative Company, Good Pay, Good Benefits, Great People to Work with

    Cons

    There are too many layers of management - so the Senior Leadership Team is not in touch with the employees who are doing the work. This leads to making some bad decisions.

    Management is trying to offshore too many jobs at one time and is resulting in quality problems as offshore vendor team does not have time to learn the systems. This results in poor quality of coding and testing.


  10. Helpful (1)

    "Company going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travelport full-time (More than 10 years)

    Pros

    Most people do try to be helpful and want to get the job done.

    Cons

    Where to start....changed outsourcing company and it's turned into a disaster. We were assured there would be training, etc but it's failed miserably. Some people were told not to bother to train, etc. Fall out is that we don't have people who know what they are doing. Key people were lost in the transition and now we don't have the people needed to either address the issues or fix them. Still way over worked. We desperately need more staff as project load for each person continues to get heavier. Approvals for loads in the production system continues to get more and more cumbersome and has become a joke. Decisions seem to get made without the involvement of departments who are impacted by these decisions. In the main this company is spiraling into disaster. Long time employees are beyond frustrated and continue to not be heard. CEO and upper management need to be replaced with new and fresh people who are willing to consult with employees who are in the trenches and can give consequential feedback. Career opportunities for those who are virtual are non-existent. People are talking about retiring or leaving as it's impossible now to work here.

    Advice to Management

    See cons.


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