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Travelzoo

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Travelzoo

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Travelzoo Reviews

Updated Oct 31, 2022

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Found 224 of over 242 reviews
3.7
64% Recommend to a Friend
66% Approve of CEO

Found 218 of over 242 reviews

3.7
64%
Recommend to a Friend
66%
Approve of CEO
Travelzoo Global Chief Executive Officer Holger Bartel (no image)
Holger Bartel
76 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee

    associate producer

    Oct 31, 2022 - Graduate Student 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance is great

    Cons

    the company is struggling and can’t pay

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  2. 2.0
    Former Employee, more than 8 years

    Smart employees, pity about the founders

    Aug 17, 2022 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A high proportion of TZOO's employees are high performers and very smart/ engaged.

    Cons

    The founding brothers don't respect employee experience, skills, or input. They have very large egos and believe they know more about any business function than anyone in those teams. They (the founder Chairman of the board and his brother the CEO) don't know how to communicate clearly (or are not interested in doing so... I'm not sure which). They will communicate in their own words and if that is not clear then good luck! They don't respond to requests for clarification and instead become irritated that the recipient hasn't "gotten it" yet. This is exacerbated by the frequency with which they contradict each other in their direction, or change their mind. Finally, they don't accept failure as an important part of the organizational growth experience. They prefer to call people out and shame them publicly and then throw them under the bus or fire them.

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    8 people found this review helpful
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  4. 4.0
    Current Employee, more than 1 year

    nice office and great travel perks

    Sep 29, 2022 - BusinessDevelopment Associate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    beautiful office and good benefits including travel

    Cons

    a bit corporate in terms of culture

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  5. 5.0
    Current Employee

    Great Team

    Sep 13, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance Benefits Travel

    Cons

    Communication and change within the company can be slow at times

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  6. 5.0
    Current Employee, more than 3 years

    Flexible work culture

    Aug 22, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company supports a flexible work schedule.

    Cons

    None. I have no cons to report.

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  7. 1.0
    Former Employee, more than 3 years

    Believe the negative reviews and run. I should have.

    Aug 18, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travelzoo employees are generally extremely kind, hardworking, and passionate about travel and leisure. They're by far some of the best people in the industry. The Travelzoo Experience is a very cool perk.

    Cons

    Where to begin? Travelzoo already had concerning reviews when I applied to work there several years ago. I brought them up to the recruiter (who has long since left the company), who assured me they were written by disgruntled employees who had a bone to pick with the company, and that their grievances with management and the Bartel brothers would never affect me unless I eventually became a senior manager. This could not have been further from the truth. The rot at Travelzoo, from overworked and burnt out employees across all levels of the company, to outdated and constantly breaking software, to tone-deaf and unprofessional managers, can all be traced back to the management practices of the Bartels. As others have noted in their reviews, if a new person is hired into a management role and attempts to improve conditions at the company, they are almost guaranteed to be pushed out / fired within months. The former general manager was quite literally fired within days of gently noting that the CEO was not entirely enthusiastic about employees' efforts to improve diversity and inclusion conditions at the company post-2020. Global calls happen monthly, and quite often result in publicly reprimanded employees, empty promises about coming improvements to the company's internal software and systems, and half-baked answers about the direction in which the company is going. After laying off half of the workforce during the COVID-19 pandemic, management took advantage of productivity remaining high despite the lower headcount, and has neglected to improve working conditions despite regular complaints from employees about long working hours and toxic relationships both interdepartmentally and externally with company partners. Turnover at this company is the worst I have seen at any organization with which I've been associated. Any given quarter you can count on a random termination of a long-time employee or 1-2 departures of essential employees who have come to the conclusion that they can no longer tolerate the conditions at Travelzoo. Sales and Production have both lost around a dozen employees in the past year, all very talented and well-versed in the archaic and ruthlessly complicated internal systems of the company. Individual employees have been singled out by Holger or Ralph and personally attacked through childish emails, accusing them of jeopardizing the "integrity" of the company and its brand, despite these employees being the ones who hold it together every day. Yes-people are rewarded handsomely at this company. Management for the travel vertical frequently kowtows to the whims of either Holger or the hissy fits of management from partner companies, creating difficult ethical situations for the sales and production staff who bear the brunt of these decisions. Other senior managers get away with all sorts of toxic and passive-aggressive behavior towards more junior (and even not junior) employees simply by virtue of having worked there for many years. Certain salespeople are notorious for leaving their production counterparts to do much of their work, and rather than face any sort of discipline they are given awards for their sales performance which could not have been achieved single-handedly. The Travelzoo brand continues to be heinously stuck in the past, despite its still-surviving potential to successfully be a respected entity of the travel space in the present. Marketing and Production have offered exciting and fresh ideas time and time again, but there either isn't enough budget to pursue them, there isn't enough human capital because Marketing is literally 1-2 people, or the ideas are quickly scrapped by Ralph because he cannot bear to experiment with anything and dictates every last tiny detail of anything produced by the company. This is the case even for tried and true company offerings — email campaigns are often ready for launch but suspended at the last minute because Holger decides there's some minuscule detail with which he isn't happy. I came to Travelzoo with a very open mind and was truly very excited about my work for the first year or so. I made life-long friends working there and it pains me that the company's management is so inept, because it could truly be one of the best places to work in the industry. But I can genuinely say leaving was one of the best decisions I ever made, and I have heard similar sentiments from fellow former colleagues who have since moved on. Save up $1500 and some PTO at another company. The Travelzoo Experience isn't worth all the pain and sorrow of such a toxic workplace.

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    12 people found this review helpful
  8. 4.0
    Former Employee

    Good benefits

    Jun 1, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible environment, good people and communication

    Cons

    No cons I can think of

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  9. 4.0
    Former Employee

    Good place to work and nice benefits

    May 3, 2022 - Senior Cloud Engineer in Mountain View, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to work and nice benefits Travelzoo experience Good young/enthusiastic workforce Global company and plenty of opportunities to travel

    Cons

    not enough investment in IT

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  10. 2.0
    Current Employee, more than 3 years

    Look Elsewhere

    May 13, 2022 - Sales Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are genuinely great and very diverse.

    Cons

    1) The pay vs expectations couldn't be more lopsided. 2) They praise the "Travelzoo Experience" where they essentially pay for a vacation for you but the budget is capped at $2,500. Why not just pay employees more to begin with?? 3) Archaic. No desire to be innovative or catch up with the times

    Continue reading
    4 people found this review helpful
  11. 1.0
    Current Employee, more than 8 years

    Dont Climb Too High

    Oct 4, 2021 - Producer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    $1500 stipend each year to experience a Travelzoo published travel deal is an awesome benefit. Working with really bright, hard-working, and creative people.

    Cons

    The higher up the ladder you go, the more you get exposed to the sheer insanity that is the Chairman's and the CEO's completely dysfunctional relationship. Your time is spent constantly guessing and second-guessing what will or won't be pleasing to one or the other. The more important the decisions you are asked to make or weigh in on, the more you realize that there is no strategy or vision, with the whole company just lurching and lunging from one thing to the next. Everything (barely) functions because middle and senior management can somehow hold it all together with sheer guts and determination. Although it's hard to understand why everyone in the middle and upper ranks works so hard when they're treated so poorly by the Chairman and CEO. Travelzoo is only worth it if you're very junior and well-shielded from the people at the top.

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    15 people found this review helpful
Viewing 1 - 10 of 218 Reviews
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Travelzoo Reviews FAQs

Travelzoo has an overall rating of 3.7 out of 5, based on over 242 reviews left anonymously by employees. 64% of employees would recommend working at Travelzoo to a friend and 68% have a positive outlook for the business. This rating has improved by 31% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Travelzoo employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Travelzoo. This rating has improved by 17% over the last 12 months.

64% of Travelzoo employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Travelzoo 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Travelzoo to be career development, benefits, coworkers and the cons to be senior leadership, management, culture.

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Travelzoo photo of: The Chicago Team
Travelzoo photo of: Travelzoo Team Europe celebrates "Employee Appreciation Day" with a breakfast - all colleagues are connected via webcam
Travelzoo photo of: We hosted our New Hire Inset Day in London last week for new employees from the Paris, Munich, London and Berlin Travelzoo offices.
Travelzoo photo of: Cass MBA students kick off their strategy project with JBB at Travelzoo in London
Travelzoo photo of: Who says Monday can't be Funday? Warren Ho & Elizabeth Persons are cruising into the week Travelzoo-style during Miami meetings with some of our favorite partners.
Travelzoo photo of: Celebrating Senior Producer Barrie Kosberg's 10-year anniversary
Travelzoo photo of: Travelzoo & partners celebrate Travelzoo's new Las Vegas office at the Skyfall Lounge in Las Vegas.
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Glassdoor has 242 Travelzoo reviews submitted anonymously by Travelzoo employees. Read employee reviews and ratings on Glassdoor to decide if Travelzoo is right for you.