Travelzoo "sales people" Reviews | Glassdoor

Travelzoo Employee Reviews about "sales people"

Updated Jul 28, 2019

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3.1
54%
Recommend to a Friend
37%
Approve of CEO
Travelzoo CEO Holger Bartel (no image)
Holger Bartel
52 Ratings
Pros
  • "There is a great work life balance and colleagues across all parts of the UK business were amazing(in 17 reviews)

  • "Fun work environment in beautiful office spaces(in 15 reviews)

Cons
  • "My advice to you is don't get coned away by the HR recruiters as they are the best sales people in the company(in 6 reviews)

  • "There is no room for growth as well(in 6 reviews)

More Pros and Cons

Reviews about "sales people"

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  1. Helpful (1)

    "Best place I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager 
    Positive Outlook
    Approves of CEO

    I worked at Travelzoo full-time for more than 3 years

    Pros

    Great team who is your family Great benefits and perks Exciting business Steady growth and outlook Role model female as President Amazing HR team

    Cons

    Made mistake with all the local deal hirings and lost focus briefly Production choosing what runs can get hard on sales because they can give you a hard time if they don't like you and they don't like a LOT of sales people Jealousy among depts

    Advice to Management

    Treat productions complaints about sales with a grain of salt as there is jealousy there

    Travelzoo2014-03-02
  2. Helpful (17)

    "Worst experience of my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Travelzoo full-time for more than a year

    Pros

    Somewhat nice offices. Um... most offices get beer or wine or bagels or something like that once a month. Um... one person a month gets recognized for doing a good job.

    Cons

    Sad to say this was a toxic environment where many employees are incentivized to point fingers rather than collaborate in a meaningful way. Many employees are unhappy, and there is constant turnover. I feel really sorry for any new people hired because it seems like a really cool company from the outside, but everyone figures out pretty fast what the deal is. It used to be a fun company to work for, but now they are... just frantically trying not to drown. They can't figure out what they want and the direction is changing constantly. There is no work from home allowed even though the company is already quite spread out geographically. Huge focus on how many phone calls the sales people make. Everything is about appearances.

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    Advice to Management

    A major restructure including personnel and client-facing policies would have to go down in order for there to be progress at that company. Clients hate working with you.

    Travelzoo2017-10-22
  3. Helpful (38)

    "Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelzoo full-time for more than 3 years

    Pros

    1. The travel stipend is the largest pro. You get a few extra vacation days to take a trip, for which the company reimburses you (up to a certain amount). 2. Many of the people I worked with became close friends of mine. The offices are in well-known, desired locations (San Francisco, Chicago, LA, NYC, Miami, Austin, London, etc.) 3. The training experience was unique and interesting. Travelzoo has existing... employees train new employees. Once you've been there for six months or so, you also get to train new employees. It was nice to learn the ropes from people who had already been working at the company for a while. They also had a professor from Columbia give a writing training for new employees. 4. Great health benefits and a decent 401K.

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    Cons

    1. Many managers are managing by default because they've been with the company for an extended period of time. Most of them have no business managing people, and are terrible at problem solving and making employees feel valued. 2. As a producer, you have to work closely with sales people. This is something they don't disclose to you during the interview process. Sales people only care about hitting their revenue... goals. As a result, they become bullies, and often treat producers like admins and push any client responsibilities they don't want to handle off on the production team. 3. There is a witch hunt mentality. Other employees look for you to make a mistake so they can call you out and demean you. Whether it's with an editorial error or some other account management mistake, everyone is waiting for you to screw up so they can call you out on it. 4. Publishers decide whether or not deals will be promoted in emails or at all. Producers are then required to negotiate deals with vacation packagers, hotels, cruise lines, etc. based on the publisher's feedback. Publishers don't tend to care about changes in the market year-to-year or whether or not the client makes any money. They only care about running the least expensive deal. The haggling process surrounding this soured many client relationships I was developing. It's a horrible experience. 5. Sales people negotiate large contracts which cannot be delivered. It is the responsibility of the producer to deliver the clicks within the contracted time frame. I don't understand why Travelzoo is still trying to use the antiquated CPC (cost-per-click) model for some of their contracts. I had maybe one client who ever made a decent return on their investment. The rest were angry because they had paid for clicks which were delivered, but didn't appear to generate a return. If they aren't planning on getting rid of that model, they should. It's bad for business. 6. Travelzoo cares a lot more about Travelzoo than the industry does, yet they can't figure out why clients don't want to pay more to run in their email campaigns. Travelzoo also expects a lot more in regards to deals than other deal sites (see previous comment regarding publishers). I had a lot of difficulty getting clients to return phone calls or emails, even when they were contracted to work with us. It was difficult to get clients to care. 7. The environment is extremely fast paced with constant deadlines, yet each person is essentially doing the job of three people. They ALWAYS need more people, and turnover is high. Producers have to know how to: Manage accounts, negotiate deals, calculate returns, revise down contracts, deal with bossy sales people, write copy, create vouchers. It's an exhausting environment, even for someone who is highly organized and use to deadlines. 8. While you have ample vacation time, taking a vacation sucks. Reason being: you have to prep people (yes, multiple people) to cover accounts and you're required to leave them extreme details about each account. If you're out of the office for more than a day, you are completely buried when you come back. I often spent an entire day or more cleaning out my inbox when I returned from vacation. And while the stipend is a pro, you also have to pay out of pocket for the trip initially and then do a write-up and post images when you return in order to be reimbursed.

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    Advice to Management

    There is a lot of talk about simplification, but everything still seems extremely difficult. Telling employees to send less emails and then emailing them and asking them to send an email to their manager regarding things they are going to stop doing is counter-productive. It seems like Travelzoo needs to decide if they are worried most about their bottom line or their client relationships. There is a lot of wanting... to have the cake and eat it too. Producers should be compensated in the same way sales people are since producers are doing so much of the day-to-day slog. Sales people get credit and name dropped constantly, when it's producers who are negotiating deals and following-up to make sure things go smoothly.

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    Travelzoo2015-04-21
  4. Helpful (7)

    "Travelzoo Canada is a Joke!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travelzoo full-time for more than a year

    Pros

    Few individuals who are hard working and honest. Location is amazing.

    Cons

    Management is a joke. Senior management has no clue what is going on in the market. They have been here for more than 10 years and have never moved out to see what the world is doing. Canada hits the target because of a few sales team members who are going out of their way to generate money for the company. In return what do they get....nothing not even an acknowledgment. The head is an amazing person but runs away... from conflicts. There is absolute no people skills in the leadership of Travelzoo Canada. Even with regards to business strategies, the leadership has no clue what it even means. There are favorites in the office who always get the benefits and recognition even for the stuff they have not done. The entire office basically is ruled by few individuals from Publishing & Production departments and the leadership bows down to them without even understanding the situations from a business point of view. My advice to you is don't get coned away by the HR recruiters as they are the best sales people in the company. They will sell you the company and when you join you learn that it is totally the opposite of what they said. Sales people are given targets which make no sense and the leadership of the company has no explanation for it. "STAY AWAY FROM THIS COMPANY ESPECIALLY TRAVELZOO CANADA AS IT IS THE MOST TOXIC ORGANIZATION YOU CAN EVER IMAGINE".

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    Advice to Management

    The CEO needs to wake up and see whats happening, so many people have quit and left in a span of 6 month here and not a single senior leader has shown any concern or even bothered to speak to the staff about it. Watch out for more smart individual quitting the company in the coming days.

    Travelzoo2019-07-28
  5. "Almost perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelzoo full-time for less than a year

    Pros

    Great company /Management. Perfect Team !

    Cons

    Flexibility could help the company to find more good sales people

    Advice to Management

    Try to be more open , and be more flexible regarding hiring people in other cities that can work from home. As you may know it is very hard to find good sales people.

    Travelzoo2016-09-05
  6. Helpful (13)

    "A high turnover of sales people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travelzoo full-time for less than a year

    Pros

    The production team are friendly and nice and supportive. The office is in a great location also. Close to trains and ferries

    Cons

    Travelzoo struggles to keep good sales people. Take a look in any of the account history for any client and you will just see a long list of names. That is a terrible sign. This company has a high 'churn and burn' rate. They don't treat sales people well at all which is a bad sign. Good sales people are hard to find. They should invest in their people.

    Advice to Management

    This company is losing so much money. The top20 newsletter is becoming more and more redundant. Just publishing editorials is a total waste of everyone's time. If you want a long term career with growth, don't waste your time here.

    Travelzoo2016-08-18
Found 6 reviews