Travisa Visa Service Reviews | Glassdoor

Travisa Visa Service Reviews

Updated February 14, 2017
18 reviews

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1.4
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18 Employee Reviews

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  1. "CIBT Bought Us Out Anyways"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FT Courier
    Current Employee - FT Courier
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Travisa Visa Service full-time (More than 5 years)

    Pros

    Little to no experience required, and it's easy to gain experience. Small office so you don't feel like a number in a larger corporation. Okay benefits. Reimbursement for gas, parking, and car problems.

    The biggest benefit is that since you're a courier/"Consular Liaison" you spend half your work shift outside away from the office and get to meet people of different nationalities.

    Cons

    There is no synergy and everyone is left to fend for themselves, if someone makes a mistake the boss gets on their butts. The manager lacks empathy; the only thing that matters to him is that we please the customer, we cannot deviate from his perfect plan on running the place. Every decision must be approved by him, which creates problems with the consular office as they don't like waiting for an ok by the client.

    He constantly challenges rejections by consulate decisions. The only people he will bend over is either corporate or "First Class" clients, AKA business suckers who spend over $400 for something they can do for way cheaper.

    Since we were missing 1 courier, 2 had cover a 15 mile radius. Which is not too bad but since another office got banned from submitting visas from a certain country, it was not uncommon to regularly drive over 30 miles. If the consulate or passport office holds you up, you are stuck until the boss decides you can leave and then may blame you for being late coming back.

    Other cons:
    High stress from lack of available skill, with no hurry to replenish empty seats.
    No acknowledgement for birthdays or emergencies.
    Ridiculous expectations for low wages.
    Forced overtime, whether you want to or not.
    No company car, you use your own.

    Advice to Management

    It doesn't matter now that CIBTvisas took over, but we needed more hires to replace the ones who quit in a timely matter (3 consultants and 1 courier quit over the course of the year, and only one new consultant was hired in the same time period).
    Better pay to compensate over the missing workforce.
    A rigid reliance on corporate with no real communication between offices hurts everyone.
    And for the manager please... be more approachable!


  2. Helpful (1)

    "Consultant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travisa Visa Service full-time

    Pros

    Free food, that's about all.

    Cons

    Horrific management, overworked/underpaid job & lack of professionalism from higher ups.

    Advice to Management

    This entire company needs some serious restructuring.


  3. "False climb up the organizational ladder"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Travisa Visa Service full-time (More than 3 years)

    Pros

    The only pro here is meeting / making acquaintances with folk from other countries who think that they have landed themselves with a really good job/ employer.

    Cons

    Most employees in DC start with the basic $ 15/16 hr salary and given to believe that it is the best start that they could be given even if they come with years of experience / qualifications. Not only are the salary increases insulting but so are the increments. Do not take either and it would be considered to be a revolt against "so called management". Expectations for the job are high from "Higher Management " who have Quality control procedures in place but the team leading the quality control do not have the need to have higher qualifications for the position. Consultants expected to multi task and deal with irate customers with little or no guidance. Turn over in the company is extremely high as a result of the procedures in place. Favored individuals get away with anything and considered to be loyal while hard workers stand to loose continually.

    Advice to Management

    None - since there is no room for change, however if there had to be any - start treating staff like human beings with level of intelligence. Motivational videos do not make it a better working environment but building of better relationships and paying attention to the employees instead of only being top heavy.


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  5. Helpful (1)

    "Team Lead"

    Star Star Star Star Star
    Former Employee - Team Lead in Chicago, IL
    Former Employee - Team Lead in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    No Pros. The company really is the worst to work for. Greedy and all they care about is money. No respect for employees.

    Cons

    No training. No real management. A lot of people being paid top dollar to do nothing.

    Advice to Management

    Learn how to treat employees like humans. Don't tell someone that the company doesn't care about the employee they only care about money. HR needs to do thier job and be advocates for the employee instead of being against them.


  6. "Visa Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Travisa Visa Service full-time (More than a year)

    Pros

    Consultants support each other. Although expensive; good medical, dental and vision insurance.

    Cons

    Horrible pay. Micro-management. Doesn't appreciate employees. High employee turnover. Poor training. Website not properly updated which causes many incoming problem cases.

    Advice to Management

    If you want to retain good, highly-qualify, happy, loyal, hard-working employees; treat them with respect, don't insult their intelligence, pay them a decent salary.


  7. "would only recommend for experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Travisa Visa Service full-time (More than a year)

    Pros

    Office work, with around $14.50 pay.Very useful service for traveling individuals or big corporations. When getting ready for a visa requesting process you will get phone/ chat/ assistance with any questions. Better pay service fee and have "hands on your documents" trough the whole process, other than mail your passport and money blindly to the embassy and after never be able to get in hold of them.
    Paid training, PTO 10 days a year, 6 sick days paid a year, major holidays off. Ability to transfer to another location (since Travisa has over 10 offices in US, UK and Canada).

    Cons

    To use paid sick day you have to provide doctor's note.(by the way, Insurance offered at work is horrable). If called off on Mon or Fri without doctor's note, will not get paid also any sick day without doctor's note gives you a point. The same point you get even if late for work 1 minute. Note from the train/bus system is not accepted as a proof of transportation delay, so even though you made it to work, still will get a point like one who called off. When collected points reach certain amount, I belive 5-6, you are in trouble.
    No matter how hard you work it's never good enough.
    Company keeps sending out motivation emails trough the day (or videos), supposedly educational, but very annoying, distructing and useless.
    The job itself is very stressful, being in the fast paced environment, always multitasking and having very restricted deadlines, fills like a race every work day. Magemer keeps pushing a "everybody is the same" policy, which is pretty senseless, hard working people are being treated the same as those who are not that dedicated. One person's mistake affects the whole company's policy. Dress code is pretty strict, even though you don't work with people directly.

    Advice to Management

    Hire more people, finally aknowlage there is a problem if in period of 3-5 month minimum of 15-20 people quite. Employees are not robots, even though they were hired for costumer service job, it's still not easy, don't add more stress to it also from your end.


  8. "Management by Fear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VISA and PASSPORT CONSULTANT in Arlington, VA
    Former Employee - VISA and PASSPORT CONSULTANT in Arlington, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Travisa Visa Service (More than 3 years)

    Pros

    Provided a canvas for how to choose a positive working environment and a great knowledge of ones worth and what's acceptable!

    Cons

    The perfect model of children should not be seen or heard!

    Advice to Management

    Connect, Engage, Respect and Appreciate Talents!


  9. "No respect or Appreciation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Liaison Staff in New York, NY
    Former Employee - Liaison Staff in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Travisa Visa Service full-time (Less than a year)

    Pros

    It is a straightforward job to do… Liaise with Consulates throughout New York

    Cons

    Management structure is inadequate at best and downright condescending to Liaison staff.
    You are treated as the outside staff with little or no respect for your services.
    Middle managers are bossy and unwilling to show respect. No scope for advancement

    Advice to Management

    Listen to your staff and show respect and appreciation for their hard work


  10. Helpful (1)

    "Ok to start but keep an exit strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at Travisa Visa Service full-time

    Pros

    As an entry level position it's easy to secure a basic visa consulting job. Visa consulting positions require no specialized skills or expertise in any area, though I'm not sure if the position requires a college degree. If you're into customer service this would be a good stepping stone in your career. Consultant positions start at around $16/h, which is better than food service but if you have a family to support it's rather inadequate, especially since Travisa offices are usually located downtown.

    Health insurance is provided.

    You get 10 days PTO a year, which seems standard for the USA.

    You might get a ~1% yearly bonus.

    As a B2B service, Travisa is a company that provides a great service to other companies; managing visas and travel documents. Many countries (especially developing nations) have little IT infrastructure, and their visa requirements are hectic and seemingly at the whim of some curmudgeon'd bureaucrat in some godforsaken tropical island. Any organization can outsource their travel research to Travisa, which I think is a good idea (though of course there are other competitors).

    Cons

    I get the feeling that nobody really cares about the work, which is expected, because I get the feeling that management doesn't really care about the employees. Turnover rate is high, so the company needs warm bodies to sit on the phone and wait for irate clients to yell at them. But calling metrics are important, so expect all your phone calls to be closely monitored by the system.

    For a while management was showing a motivational video. In the corporate world motivational videos are just ways to coerce people into working harder and not paying them anything. This was a particularly dumb video anyway, so I can't see management seeing the employees as capable of much intelligent thought.

    As a company that deals with visa related information, we have a lot of specifics on how to obtain visas on our website. The problem is that the website looks horrible and is very confusing. Clients often call about how confusing the website is, and any suggestions regarding website performance directed towards management are met with silence or a political non-answer. Employees have little motivation precisely because their suggestions will rarely if ever be taken into consideration.

    Sometimes consultants must put in overtime at 1.5x, which is fine. Management is exempt and, as far as I know, is on call 24/7. Some managers are putting out fires for more than 60 hours a week, I have no idea why. Consultants can expect pretty good work life balance, but I would never become a manager for this company.

    As a B2C service, I feel bad for any individual that pays a huge markup fee for our services. The services we provide to individual clients can easily be researched on the internet for free.

    Advice to Management

    Be open to more suggestions from consultants, and please stop providing empty incentive (motivational videos? Seriously?) in order to try and make employees work harder for no material benefit.


  11. Helpful (4)

    "Good For A Start, But Don't Get Stick Around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Houston, TX
    Current Employee - Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Travisa Visa Service full-time (More than a year)

    Pros

    -The best part of Travisa is that it's an office job with a low barrier for entry, which you might then leverage into a better position at a better company. The hiring process is utterly haphazard, and nobody seems to be doing due diligence with regards to finding the best candidates. If you can seem somewhat professional during the interview, commit to the hours, and express a moderate interest in travel, you'll probably be hired.

    -If you know how to write a resume, you can make your various duties at Travisa sound extremely impressive. Obtaining visas can be very intimidating to people who aren't familiar with it, so claiming familiarity with the visa application process for several different countries can make you seem like some kind of guru, though of course the people doing this work at each Travisa location are largely unexceptional and careless.

    -A mediocre starting salary, which maxes out at $17/hr last I heard, is complemented by a year end bonus from profit-sharing that can reach $1000 or so for the most fortunate. That's nowhere as good as an actual raise, which is an elusive thing at Travisa, and to my mind the bonus functions mostly to keep people around until the end of the year.

    -They may comp your bus/subway pass.

    Cons

    -Raises are governed by performance reviews, and upper management pressures managers into providing uniformly average reviews for each employee. As a result, expect raises of around 10 cents an hour per year, if you're lucky. If you expect any sort of wage growth in your career, you'll need to move onto a different job.

    -Health insurance is poor.

    -Draconian policies on sick day usage require you to provide a doctor's note for any such absences, which is absurd if you just have a fever or a cold that you don't want to spread. When a manager suggested that upper management might consider loosening standards a bit, upper management said she'd actually prefer to make them stricter. Rather than viewing sick time as a necessity to maintain a healthy staff, she seemed to view it as a begrudging obligation.

    -Days off need to be scheduled two weeks in advance, and understaffing in some offices creates a culture where you may feel pressured not to take any vacation at all. Luckily it does roll over from year to year, and you'll be paid for that time when you leave the job.

    -Despite the aforementioned complexity of the visa application process, don't expect much training. Company-wide training is actually limited to a daily trivia e-mail, along with a handful of exercises here and there. Managers seem to be expected to shape training regimens for their own offices, but in practice they cannot/do not due to lack of resources and guidance. There is a handbook as well, but it is years out of date and does not reflect current policies.

    -Offices are understaffed, leading to overburdening of workers and diminished opportunities for time/off.

    -Limited opportunity for advancement, and meager awards for those who do manage to get promoted. The salary difference between the entry level and management is only about $10k, putting managers at around the 40-45k range. They are also ineligible for overtime and year-end bonuses, which means they're constantly expected to work nights and weekends putting out fires. That doesn't seem worth it to me.

    -The visa application process is extremely volatile, which results in all manner of headaches for everyone at Travisa. Unexpected closures and rules changes at consulates occur every few months, resulting in delays for applications and irritated customers.

    -Poor website instructions result in customers regularly sending in their order forms and visa application materials incorrectly. Since Travisa receives the majority of its orders via FedEx, this means having to communicate extremely complicated issues to clients via e-mail or over the phone from different states, then sending documents back and forth between the office and the client until things are finally resolved. It's a huge headache, especially when a customer is unpleasant, as they often are.

    -Petty infractions, like being just a minute late for work, are painstakingly documented and before long reprimanded. Conversely, achievements are rarely acknowledged and never rewarded.

    -Don't expect to feel any pride in your work, since half of the services that Travisa offers are designed to exploit customer ignorance. For instance, Travisa charges $20 to register travel itineraries with US Embassies, which travelers could easily do for free. The time it takes to fill out Travisa's Embassy Registration Form is the same as registering the trip with a US Embassy too, so there is no added value. The goal is just to rip off the customer.

    Advice to Management

    Develop a less antagonistic relationship with your employees and focus on improving morale.



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