Trek Bicycle Reviews

Pros

-Manager was very lenient and understanding of circumstances that arose that didn't allow people to work. -Friendly and patient atmosphere with the employees while still keeping up a high standard of performance. -Wage at the time of hiring was above the minimum wage for an entry level, part time position of the state. -A lot of chemistry among the staff.

Cons

-Store was understaffed at times, meaning that there were days where the mechanics couldn't get as much done in the back because they needed to work with the customers. -During slower times of the year, there's not much work to do for the part timers.

Pros

I absolutely love working at Trek. Work life balance is great, with the perfect mix of challenge. The HQ facilities are beautiful and I truly believe Trek takes care of their people. Ownership is given (and expected). There is every opportunity at your finger tips to become the best version of yourself and truly thrive - whether that be getting/staying healthy, ongoing leadership and professional development, constant learning opportunities, and meeting great people and forming a community. I trust that leadership is invested in keeping employees happy and doing what’s best to sustain the business for the long haul.

Cons

Pay and transparency into career laddering could be better.

Pros

As a store manager you’re empowered to be the business owner of your store. You need to be able to do it all- HR, recruiting, firing, inventory, sales and service. It’s a fast retail environment that will keep you on your toes. You’ll be surrounded by bike fanatics in the industry and in your customer base. It’s great! There’s a decent bonus program as long as your store is hitting its budget. Employee Stock program, wellness benefits, 401k matching all great. Also offer benefits to qualifying part time employees!

Cons

The company loses sight of the store employee experience when sales are down. We run lean, do more with less people (less work/life balance) and are told to do more as we lose the ability to make bonuses. We fill out surveys (results are public with Great Place to Work) to rank happiness with the company, but those reflect our own location, not the greater company. There’s a difference between working at a store from being someone who works for headquarters

Pros

Above average compensation in retail. Nice products with deep discounts. Lots of surprise pizza parties!

Cons

Trek loves wage theft. Trek says to do whatever it takes to take care of the customer and deliver great hospitality. Service department is expected to turn repairs around in 24hrs or less with minimal staff and no overtime. Unpaid/unreported OT is a commonplace. Mandatory online training is also expected to be completed at home. Training videos and weekly video updates often make references to working off the clock, doing market research/secret shopping at competitors stores on your own time (because realistically you can’t leave work to go to a competitor and secret shop) with enough plausible deniability. When confronted about it/clarification on duties, are always told you should always get paid, but then use buzz words like be a team player and take care of the customer. Managers will hold back purchasing of supplies and/or tools because it comes out of their bonus. Also will not turn away repairs worth more than the bike because if it is slightly better than it came in, we did our job. When serious safety issues with customers bikes are brought up, I was told to shut up and do the work, if the customer gets hurt or dies it’s ok, we have insurance.

Pros

Trek has a great discount for employees.

Cons

Lots of online training expected and you may actually get paid for some of it. If you work there part-time between October through March, you're constantly waiting for the axe to drop. In less than a year, I saw five employees let go because of hours. The store then overworked the full-timers when the busy season hit and they were understaffed. It's a great part-time gig if you want a sizeable discount and not money. If you're not management and a full-timer, it's not really a living wage. It's more along the lines of supplemental income.

Pros

Discounts and working with bikes. Good community events

Cons

Not the best hours, hard work and stressful. Bad management and a lot of turn over

Pros

Worked during height of pandemic. Trek had one of the best sales year in the entire history of company. We got small additional bonus which was nice. Trek did not have many bikes to sell after they moved through thier initial stock of inventory. Company was super keen on upselling, but struggled to connect with common enthusiast as e-bikes seemed to be the goal above all else.

Cons

Forced to watch horrendous training videos. Trek also made you continue to watch cringy training videos to keep your company deals and perks.

Pros

Employee discounts. Very flexible hours.

Cons

Managers really affect how good or bad the experience was.

Pros

- Amazing office - Kind, mature, collaborative culture - On-site crossfit-certified gym & free clinical services - Positive global impact on transportation industry & climate change - Can go biking during the workday

Cons

- Health insurance is kinda pricy - Raises are not frequent - Mostly white people

Pros

Wonderful company culture. Great work/life balance, very flexible working environment. Excellent benefits (cafe, trails, fitness center, discounts, etc.)

Cons

Location in Waterloo is not great. Pay feels below market. Limited opportunities for career advancement.