Trellis Company Reviews | Glassdoor

Trellis Company Reviews

Updated Apr 15, 2019

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Found 107 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
61%
Approve of CEO
Trellis Company CEO Scott Giles
Scott Giles
2 Ratings
  1. Helpful (20)

    "EMPLOYEE OF THE FORMER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I worked at Trellis Company

    Pros

    Great benefits and friendly camaraderie among the overall employees considering the current work environment. The dress code is relaxed enough to allow employees to dress comfortably but still within guidelines.

    Cons

    RISE? Rise to what? Management is terrible. 90% of the team leads have no experience managing people and should never have been promoted as such. They receive no additional training on how to become good managers. There are too many bad/unprofessional practices among the Collections team leads and upper management and it is downright disgusting. People including upper management should have been fired many years ago. TG would have continued being the wonderful place to work like it was 15+ years back. With the only focus now being on money-profit and not what is best for the borrower's or employees...I highly recommend not even considering working for this employer. The company has had many lay off's/terminations over the last year and a half so very unstable from top to bottom. Benefits have been shrinking as well.

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    Trellis Company2016-04-28

    Trellis Company Response

    May 27, 2016Assistant Manager

    Thank you for the feedback. Change can be difficult, especially when it’s revolutionary change such as happened in the student financial aid industry. And, while this type change can be unsettling, it also creates opportunity. Going forward, TG’s vision is one of growth for the business and our people. We want to recruit and retain the best and brightest. Our benefits program continues to measure among the best in market. We offer a robust and affordable health insurance plan along with generous corporate incentive and personal time off (PTO) programs. We strive to be an employer of choice. To achieve that, we will continue to take good care of our people.

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  2. Helpful (2)

    "Recovery Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Round Rock, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Trellis Company for more than a year

    Pros

    Excellent Company to work for- fun company as well.

    Cons

    Too many changes foreseen, income was going to change with the government.

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    Trellis Company2016-03-10
  3. Helpful (17)

    "Financially abusive company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trellis Company

    Pros

    Great location, free popcorn, filtered water..you CAN make money if you can navigate the myriad of ways the company does everything possible to minimize or take away your income. They only require a 40 hour week and pay overtime. Good benefits, paid holidays.

    Cons

    This company does everything possible to financially abuse it's employees; they've designed an extensive set of policies designed to entrap people into losing income. This is because the policies are designed to prey up people's human nature to make mistakes. In other words, the policies stipulate people will lose every cent of commission on an account they may have spent a lot of time on for mis-spelling a word or placing a word in the wrong order in a sentence. This is in spite of the fact that the people they do this to generate at least 90% of the company's revenue. I've never worked for such an unethical place before. Obviously, poor management on every level is an issue. The company is also laying people Morale is awful. Most people hate it there but won't take the initiative to get something new. They have a $600 referal program and even their own employees won't recommend anyone to work here.

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    Trellis Company2016-03-27
  4. Helpful (14)

    "Scattered Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technician in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Trellis Company

    Pros

    Compensation is fair. TG had a noble mission of helping borrowers repay their student loans by offering assistance. Philanthropy was strong. Many of the employees are wonderful to work with. Benefits such as health insurance, tuition reimbursement are good.

    Cons

    Serious lay off last Spring. Very rarely are employees offered an opportunity to move up. They hire from outside the company. Executive management is cold and does not communicate. The vision of the company is scattered and now just trying to find any collections business they can find. Much need for centralization of processes and policies, but currently every dept. is a silo doing its own thing. A lot of disrespect towards employees and professionals going on.

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    Trellis Company2016-02-20
  5. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trellis Company full-time

    Pros

    Family friendly, great team members

    Cons

    New business is just now coming in.

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    Trellis Company2016-02-24
  6. Helpful (18)

    "Unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    No opinion of CEO

    I worked at Trellis Company

    Pros

    Benefits! If you like coffee, tea and popcorn....all that is free (which is nice). One large break room with several smaller ones throughout the building. The large break room has a large TV which is also nice if you lunch/break inside.

    Cons

    It's hard to believe your immediate management chain has your best interest in mind if they can't even speak to you!!! Collection management shows favoritism and stereotypes. They pick and choose when they want to post a position or just move one of their picks into an open position. Knowledge & skills are not a requirement...you can have a degree and know NOTHING and still get a TL/SR position if you're a favorite or fit into their click! It's not about learning the job to help borrowers it's about reading scripts.....saying what they want you to say (which changed regularly)! One day a rep might be able to tell you ALL of your options...the next day probably not! The goal should be to HELP the borrowers....PERIOD!!! REALLY you will send an account to garnishment because they were an hour late making their payment!! The fun/family environment no longer existed......committees and team activities were reduced and those that still existed struggled for participation because management wouldn't allow active participation by all team members. Management would pick and choose what they want to communicate to team members which allowed the rumor mill to run rampant. The leave time was redesigned to PTO....which that within itself was not a problem; however, when you group all of the vacation, sick and personal time together (PTO) but reduce the number of hours earned each pay period and then only pay for 50% of the balance when a person leaves the company....where is the justice in that! The company is struggling to find new busy, several layoffs have taken place but yet and still management found a way to give pay grades 15 and above a HUGE salary increase (just in time for the corporate bonus) leaving everyone else to hopefully get the 3% yearly increase! I say hopefully because if you are not a favorite you probably won't even get a 3% increase because management will find a way to limit you during review time. Yes....you are more than welcome to add your comments on your review (good or bad) but no one (not your immediate boss, their boss, HR, etc) will ever meet with you about your comments nor will you receive any type of legitimate review that will actually outline a structured plan that will improve or align yourself for those rare opportunities of advancement. ALL team members should be given the opportunity to learn new skills, cross-train, have an opportunity for advancement, etc. if so desired. HR does not support the team members. They are 100% behind management....right or wrong!

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    Trellis Company2016-01-28
  7. Helpful (13)

    "Very unethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Taylor, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trellis Company full-time for more than 3 years

    Pros

    Free parking, large break room with free movie popcorn, employee discounts, benefits package, good location, they promote from within.

    Cons

    Lots of layoffs, management plays favorites, senior management in collections makes-up policies, HR allows those policies to trump written corporate policy. Morale was extremely low, fear of layoffs was an everyday occurrence. All I ever heard from people that had worked their for 5+years was how it "used to be a great place to work".

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    Trellis Company2016-01-30
  8. "Customer relation specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trellis Company full-time for more than 5 years

    Pros

    Always looking at how to improve employee morale. With the scope and change in the student loan industry they work on ways to improve and better this enviroment.

    Cons

    Keeping the employees more up to date on changes and how it can effect them or the department they work for

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    Trellis Company2015-12-13
  9. Helpful (6)

    "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Default Recovery Specialist in Round Rock, TX
    No opinion of CEO

    I worked at Trellis Company

    Pros

    Benefits are awesome. Bonuses are good if you hit your goals.

    Cons

    No overtime, management changes collection goals frequently and it make always harder to reach those goals and get bonuses.

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    Trellis Company2015-12-04
  10. Helpful (6)

    "Hoping for the best, expecting the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Trellis Company full-time

    Pros

    Good benefits. Most people are nice. Nice building. Good location. Easy parking. Upper management is trying to make positive changes to bring TG more in line with other companies (PTO, 401K). They are continuing to look for new lines of business.

    Cons

    Rumor mill is always active (usually right). It feels like layoffs (or worse) are always looming. Most ideas for new lines of business have not worked out. Not much chance for advancement. A lot of people (below executive/management) seem indifferent-like they are just there to collect their paycheck and don't really care about the company (it wasn't always like that).

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    Trellis Company2015-11-15
Found 107 reviews