Trellis Company "great benefits" Reviews | Glassdoor

Trellis Company Employee Reviews about "great benefits"

Updated Apr 15, 2019

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Found 107 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
61%
Approve of CEO
Trellis Company CEO Scott Giles
Scott Giles
2 Ratings
Pros
Cons
  • "The only con is people who no longer work at TG are very bitter(in 11 reviews)

  • "It’s pretty much become just another debt collections company(in 7 reviews)

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Reviews about "great benefits"

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  1. Helpful (4)

    "Interview them as much as they are interviewing you. Ask the tough questions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Communications in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trellis Company full-time for more than 10 years

    Pros

    Great benefits. Nice people mostly. You get paid for working.

    Cons

    The outlook is negative. The current business model is unsustainable without new sources of revenue. No strong movement towards replacing revenue of a government program that ended 9 years ago (FFELP). Very little transparency and two-way communication from the board of directors. The impression is that the board cares about philanthropy over taking risks that might lead to growth.

    Advice to Management

    Use what is left of the funds to be innovative. It looks pretty bad when employee cuts are being made yet philanthropy is celebrated. Be honest and open to employees about future plans for the company. Restructure the company to remove the board of directors. Thier purpose is highly questionable for a company of this size and structure. This many years after FFELP ended there should have been recovery. Failure is... pinned on multiple CEOs and management rather than the board.

    Show More
    Trellis Company2019-01-16
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trellis Company full-time for more than 10 years

    Pros

    Great benefits and friendly people. Very family oriented. I love working here.

    Cons

    The only con is people who no longer work at TG are very bitter.

    Advice to Management

    Keep up the good work.

    Trellis Company2017-04-07
  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Trellis Company full-time

    Pros

    Great benefits and pay scale

    Cons

    Long hours and work load

    Trellis Company2017-01-24
  4. Helpful (1)

    "Nice place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trellis Company

    Pros

    Great benefits: Generous PTO, 401K, covered parking in a low traffic setting, Nice building (including a small convenience store) and workspaces , frequent free company activities (cookouts, bake sales, free yoga classes). Optimistic work environment: I've been at TG long enough to see a transition from risk averse to a much more entrepreneurial spirit. While that may be unsettling for some, I find it exciting. Pay... seems fair for positions. Work/Life balance is great, most can and do leave at 5:00. Really nice people too. From a high level, there are lots of "irons in the fire" to grow the business. As they start to take shape, things will get even better.

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    Cons

    The "old" TG was quasi-governmental, complacent, and fearful of change. As changes in the industry force our hand to action, some have a harder time adjusting than others, even at a calculated slow change pace. Some support areas feel understaffed. Maybe they are or maybe they are just adjusting procedures to a faster environment and will take some time to find the new normal. Due to security restrictions, some... technology use is limited and/or filtered. That's frustrating even though I understand it's necessary.

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    Advice to Management

    Continue to support those driving business forward. If anyone is left that's dragging things down, respectfully show them the door. Frequent communication about the status of business prospects is always a good thing. Responding to online feedback frequently would be great too (e.g this site). If the feedback merits more investigation and action, that would also be worthwhile.

    Trellis Company2016-10-11
  5. Helpful (20)

    "Totally Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trellis Company for more than 5 years

    Pros

    Great parking, free coffee and popcorn, clean facilities, great benefits

    Cons

    When I started working there, the company had a clear vision and direction. However, in the past 2-3 years, it turned into the most toxic working environments I have ever experienced. There is no freedom to safely voice your opinion. If C-level leadership doesn't like that you disagreed with them, you're out. There is a constant threat of "downsizing" which is really just an excuse to get rid of people that... challenge their ideas.

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    Advice to Management

    Really listen to your employees. Create an environment where they feel comfortable contributing and are heard.

    Trellis Company2016-07-26
  6. Helpful (10)

    "Nonprofit to for-profit culture shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Trellis Company full-time

    Pros

    Great benefits and salary and a nice workspace.

    Cons

    Usual downsizing and culture shift issues as nonprofit turns itself into a competitive for-profit. Difficult to make the shift if your skills aren't a fit in both spaces, hence many layoffs and discontent. Management doesn't help by focusing on the operational changes versus preparing the rank and file.

    Advice to Management

    Communicate more regularly.

    Trellis Company2016-04-17

    Trellis Company Response

    June 14, 2016

    Thank you for the input. We agree that clear and consistent communication is important. We hope you feel more informed following the recent series of team meetings that shared TG’s strategic plan and vision for the future with all employees. These meetings were just one part of the ...

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  7. Helpful (6)

    "Company in Transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Trellis Company for more than 10 years

    Pros

    Company has great benefits, nice building. Good entry level employment if you want to learn about working in call centers. Still has education benefits.

    Cons

    Company is changing focus from non-profit to for profit, in search of a new stream of revenue, which includes a cultural shift. New direction of company is not shared downward. Employees don't feel valued as there have been layoffs for a few years and they don't know who will be next until they are walked out the door.

    Advice to Management

    Trust your employees enough to share more about future plans and how they may be affected or can be involved in growth. CEO could be more visible.

    Trellis Company2016-03-29

    Trellis Company Response

    May 27, 2016Assistant Manager

    Thank you for the feedback. Clear communication is important in any organization. At TG, we understand and embrace this. In fact, we recently wrapped up a series of team meetings where every employee was able to hear TG’s strategic plan and vision for the future. This is just one ...

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  8. Helpful (20)

    "EMPLOYEE OF THE FORMER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I worked at Trellis Company

    Pros

    Great benefits and friendly camaraderie among the overall employees considering the current work environment. The dress code is relaxed enough to allow employees to dress comfortably but still within guidelines.

    Cons

    RISE? Rise to what? Management is terrible. 90% of the team leads have no experience managing people and should never have been promoted as such. They receive no additional training on how to become good managers. There are too many bad/unprofessional practices among the Collections team leads and upper management and it is downright disgusting. People including upper management should have been fired many... years ago. TG would have continued being the wonderful place to work like it was 15+ years back. With the only focus now being on money-profit and not what is best for the borrower's or employees...I highly recommend not even considering working for this employer. The company has had many lay off's/terminations over the last year and a half so very unstable from top to bottom. Benefits have been shrinking as well.

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    Advice to Management

    You the TG Board and upper management, have turned the TG environment into a tense, stressful and unstable situation. You have ruined what TG was all about and made it into an atmosphere of greed, dishonest practices, distrust and promises that turn into jokes during your management meetings. Stop looking the other way when you know what you are doing is Wrong and is bad for TG in the public eye, borrower's and... employees. Being dishonest is a perfect way to run the entire business into the ground and it is happening very quickly. Get rid of the bad seeds and appreciate what few good employees are still remaining and I stress the word "Few". You are destroying the infrastructure of integrity and morals that TG was built on. Soon it will be unrecoverable if not at this very moment.

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    Trellis Company2016-04-28

    Trellis Company Response

    May 27, 2016Assistant Manager

    Thank you for the feedback. Change can be difficult, especially when it’s revolutionary change such as happened in the student financial aid industry. And, while this type change can be unsettling, it also creates opportunity. Going forward, TG’s vision is one of growth for the business ...

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  9. Helpful (3)

    "Default Recovery Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trellis Company

    Pros

    -Location -Facilities & parking -Friendly colleagues -Great professional development opportunities -Great benefits, including tuition reimbursement

    Cons

    -Upper management seemed very shortsighted and bureaucratic; most appeared to just be 'riding the wave' until retirement -The difference in how the phone-based versus back office employees were treated was completely night and day. As a phone-based employee, the minimum monthly quotas were fairly reasonable , but you were to maintain the exact same quota each month even if life events, illness, or earned vacations,... meant that you were out for a portion of the month. Hence, bring on the gut-wrenching, panic-laden feelings that missing a couple days of work could very likely result in a written warning for the month. As the phone-based employees became the only revenue generators in my time there, this was very insulting. -No opportunities for advancement, partially due to a lack of turnover in the cushier, non-phone based areas of the company.

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    Advice to Management

    Frankly, it's time to see if the company still plays a role in today's market, or if it's time to turn it in. Apparently, not much progress in determining the company's future role has been made since I left.

    Trellis Company2015-04-28
  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Round Rock, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Trellis Company full-time for more than 5 years

    Pros

    Great benefits, salaries, and bonus

    Cons

    Not much room for advancement, technology is outdated, and company's future is indefinite.

    Trellis Company2014-04-10
Found 107 reviews