Tresta Reviews

Pros

Not standing for entire shift. Some opportunities to help callers who aren't used to talking to a nice real person on the phone. Free parking, free coffee, free flu shots, allowed to use printer; periodic free food. Being allowed to use printer is a great benefit IMHO. Low but regular pay, good benefits. Company tries hard to keep climate upbeat and encouraging . When things get real busy they throw out free food to those in the trenches .

Cons

Sitting for entire shift. Unbelievable turnover. Growing Pains. Easy hire, easy fire, but inconsistent: some agents kept on long after they should have been fired. Confusing scripts, must answer calls for scammy businesses. Tresta accepts any and all paying customers without checking them out, only dumps them when agents quit over frustration, outrageous volume, angry callers. NO COLA raises, NO performance raises. Training is spotty, and frequent policy changes mentioned once, effective immediately, and agents are held to it. Mid-level supervisors are inexperienced, and seemingly trained to adopt an "us-vs-them" elitist attitude.

Pros

* Lax dress code * Standing desks (although there aren't many and you don't have assigned desks) * Camaraderie between employees; mostly bonding over how awful it is to work there

Cons

In a lot of ways, this is a typical answering center. High call volume, low pay, verbal abuse from callers, and your calls are monitored and points deducted for staying on the line too long or not following the script, etc. None of that's great, but it is pretty typical, like I said. What I consider a bigger problem is that the company doesn't seem to have a vetting process for any of their clients. So you're taking calls for scammy, predatory companies. Some of them are relatively harmless, but others are doing actual harm. The only reason they cancel a client contract is when that client doesn't pay their bill. I didn't want to be part of a company that turns a blind eye to that kind of thing as long as they meet their bottom line.