TriVita Reviews | Glassdoor

TriVita Reviews

Updated April 7, 2017
39 reviews

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Full-time Part-time

2.2
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Michael R. Ellison
26 Ratings

39 Employee Reviews

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  1. "Laid Off Performance Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Performance Manager in Scottsdale, AZ
    Former Employee - Performance Manager in Scottsdale, AZ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at TriVita full-time (More than 3 years)

    Pros

    Decent Pay, Decent Benefits, Good coworkers, Good Products

    Cons

    Upper Managment, Nepotism, Marketing is dated, affiliate program is always changing in the favor of upper management and their bottom line.

    Advice to Management

    Fire the CEO and his family! get a good formulator again. go back to being a wellness company and connect with your customers and help them.


  2. "Wellness Consultant is selling vitamins with Cross Sell and Upsell. The top five sales people get more sales calls."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wellness Consultant in Scottsdale, AZ
    Current Employee - Wellness Consultant in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TriVita full-time (Less than a year)

    Pros

    Benefits are great if you are chosen to be permanent.

    Cons

    Competitive. Metrics change, management could be more supportive. It is bias, the top five sales people get the sales calls.

    Advice to Management

    Give employees a chance to learn all products and build upsale cross sell sells. Trust your employees are making the best decisions for company and customers. Give everyone a blend of customer service and sales calls. The top five that gets the sales calls is bias.


  3. "Your wellness journey and taking responsibility for your own health...and wealth, may include finding a different job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Scottsdale, AZ
    Current Employee - Call Center Representative in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at TriVita full-time (More than 3 years)

    Pros

    Free medical, dental, vision insurance as individual employee. Employee discount on dietary supplements. Wellness center with doctors and massage therapy. Location within 10mi from home. Freeway access within 1 mile of office.

    Cons

    No raises. No opportunity for growth. No postings for promotions. Understaffed for weekly workload of call volume in a call center. On the lower end of pay-scale compared to similar companies and similar job titles as call center agent. Poor communication on updating employees on work procedures and policies. Low manager to employee ratio to supervise employee and customer needs. High turnover rate. Marketing strategy rely heavily on word of mouth and commercial television advertisements. Low morale of employees due to no raises, high turnover, understaffed, and not enough supervisors.

    Advice to Management

    The morale of a company should rely on the leaders that make decisions and not the regular employees who are the core of the company. The regular employees of the company are the face and the front door to your business. If these employees don't have good morale where they work and have the confidence that the place they are working genuinely does C.A.R.E. for them on how well they have their work needs met eventually the quality of effort in their work will decline and in turn lower the desire to continue to work at such a company.

    Advise:

    * Don't loose touch with how your employees feel. Ask why there are no new employee referrals. It is imperative to know their response. To get to where the company wants to be you must get serious on keeping the great employees you already have, and understand why you lost the great employees who have left.

    * Competitive wages. For those who are doing the research on their own won't have to look very long to find a job with similar skill sets and experience that pay better.

    * Fear of getting fired should not be an acceptable feeling any employee should endure. For obvious reasons, specific information will not be divulged, but for the fact that you are reading this, please be aware that this feeling is felt with most of your current employees. How can any company expect to retain and attract new employees with this fear.

    * In a rapidly changing culture of technology, the success of traditional television infomercial marketing has already become less attractive to potential buyers due to more people are no longer watching commercial broadcast TV and abandoning cable TV service for the obvious choice to watch TV shows and movies online. Become more informed on this trend. Change with the times.


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  5. Helpful (1)

    "Wellness Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wellness Consultant in Scottsdale, AZ
    Former Employee - Wellness Consultant in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at TriVita full-time (More than 10 years)

    Pros

    I have nothing good to say about this company. I was a long term emplolyee over 10 years and they laid me off. They also laid off a lot of good people besides me.

    Cons

    I started off at 13.00 per hour and after 10+ years was making 14.99 per hour. They don't give raises and you are micro-managed to the point where you have to ask to go to the bathroom.
    They had very strict quality assurance rules where you had to make sure you covered about twenty things on the call. You had to get at least a 90% score every week or it counted against your performance. Also you have to make the customer wait on the phone while you entered the cust service notes.

    Advice to Management

    Get rid of the strict rules for quality assurance and let us concentrate on good customer service.


  6. "Call Center Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gilbert, AZ
    Former Employee - Anonymous Employee in Gilbert, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TriVita (More than 3 years)

    Pros

    Benefits - 100% paid by employer
    Positive environment

    Cons

    no room for growth at the call center level

    Advice to Management

    Stay focused on employees. Make sure they feel valued and appreciated. Good luck.


  7. "TriVita"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ops in Tempe, AZ
    Former Employee - Ops in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TriVita (More than a year)

    Pros

    Great people and mission! Paid medical and dental.

    Cons

    Challenges too overwhelming to carry everyone any further.

    Advice to Management

    N/A


  8. Helpful (1)

    "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CARE Center Team Lead in Scottsdale, AZ
    Former Employee - CARE Center Team Lead in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TriVita full-time (More than 3 years)

    Pros

    Great mission, nice wellness center, product discounts.

    Cons

    CEO Advisors are yes men. They don't tell the truth they just go along with "Family" ideas that don't work. Too many ill-advised decisions that finally have placed the company in a tough position. I don't see a future with this company as they just had another layoff in 2 years.

    Advice to Management

    Focus on the important things not the fluff. Get back to basics.


  9. Helpful (2)

    "Marketing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Coordinator/Project Manager in Scottsdale, AZ
    Former Employee - Product Marketing Coordinator/Project Manager in Scottsdale, AZ
    Recommends
    Approves of CEO

    I worked at TriVita (More than a year)

    Pros

    Great company with great mission

    Cons

    High Turn over, no raises...


  10. Helpful (1)

    "Cust. Service/ Sales Rep."

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TriVita full-time (Less than a year)

    Pros

    great people to work with.
    good product that works with people for the most part.

    Cons

    Micromanaged a little more than I like, but understand it is a call center environment.
    Pay is not the best with commissions being quite low for a sales job.

    Advice to Management

    Increase the marketing for the company and expand to different ages. Feel like it could benefit he younger generation as well as the older one.


  11. Helpful (2)

    "Interesting Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Scottsdale, AZ
    Former Employee - Manager in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TriVita full-time (More than a year)

    Pros

    You CAN get a free lunch! Almost every day! If work is not your first priority, this is the place to work. Everyday can be like being on vacation.

    Cons

    Atmosphere - Lackadaisy
    Management & ET - low credentials
    Employees - low morale, lacking leadership with knowledge, running for the hills
    Compensation - Very low for some - extremely high for framily
    Benefits - more expensive to employees than other companies of a comparable size
    HR - no power, don't bother other than to in process and out process.
    Grapevine - best method to get accurate information regarding ongoings in organization.

    Advice to Management

    Managers determine the direction of the company. When employees are exiting at a fast pace, it has everything to do with the leadership provided or the lack there of. Integrity, honesty, fairness and the ability to keep spoken words should be some of the attributes to seek in future managers if there is to be a future TriVita.



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