Triage Consulting Group Reviews | Glassdoor

Triage Consulting Group Reviews

Updated July 19, 2017
228 reviews

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Triage Consulting Group CEO Brian Neece
Brian Neece
152 Ratings

228 Employee Reviews

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Pros
Cons
  • The lack of diversity in this company is astounding (in 13 reviews)

  • On a day to day basis, I basically feel like I work at a call center / am some kind of collecting agent going after insurance companies for their money (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Best Place to Start Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than 5 years)

    Pros

    -Balance: Triage's balance is unparalleled in the consulting world. They expect you to come to work and work hard, but also provide many opportunities for fun in the work place as well. From two community service days a year, multiple happy hour celebrations, kickball tournaments, holiday potlucks, etc., Triage does a wonderful job keeping employees engaged and connected. Further, the PTO policies are generous and Triage also has family friendly work schedules to accommodate employees transitioning into new parenthood which is certainly a rarity in consulting.

    -Professional Opportunity: I can't think of any other place that within 2 years from college graduation a young professional is afforded the opportunity to interact with and present to high level executives including CFOs of major Hospital Systems. While many reviews indicate that this is not truly "consulting" and is more of a call center, I would encourage these reviewers to give Triage more time. By design, the first 21 months at Triage are more auditing intensive, but the purpose of that is to prepare and teach employees about healthcare and Triage's consulting/revenue cycle metrics so that you actually understand the content you're providing to the clients once promoted to the Senior Associate role. As the old saying goes, "you can't put the cart before the horse..."

    -Training: Triage provides exemplary training that if committed to engaging and participating, will equip Associates to do their job with excellence. Trainings at the Associate level are led by Triage Seniors, Managers, and Principals, so there is a lot of real-life experience woven throughout the training modules to make trainings relevant to day-to-day work. Further Senior Associates and Managers are provided trainings led by executives, MBA professors, etc., that offer a wide variety of soft and hard skills applicable to both healthcare and general professional development.

    Leadership: Triage Managers and Principals bend over backwards to make sure employees are happy and they truly practice the "open door" policy. There is genuine care for all employees and it is evident that they truly want each employee to learn, grow, and flourish at Triage. The management group is truly second to none.

    With regard to some of the comments re: diversity, Triage's employee pool can only be as diverse as the qualified individuals who apply so I don't necessarily think marks on lack of diversity are fair. Triage is taking every possible step and has expanded the recruiting footprint to achieve more diversity in the work place, so please apply if this is something that is holding you back!

    I can't imagine a better place to have started my career. I take with me lifelong transferrable skills as well as role models whom I hope to some day emulate.

    Cons

    - There is certainly truth to remarks re: the young culture at Triage. By nature, employing tens of recent college graduates every year lends to a young culture with limited professional experience, and it can be hard to keep everyone happy all the time while teaching many people how to do their first real job in a professional setting. However, with that youth comes a lot of refreshing energy to the workplace and the business model works well for Triage.
    -For those who may have read on this site that Triage is a total frat house, my experience (as someone far removed from that scene) is that that is untrue. There are certainly those who enjoy to spend time "out" outside of work; however, there are just as many people who spend their time outdoors, reading, volunteering, at church/religious activities, and with family just as much. You absolutely do not have to be an avid happy hour attendee to achieve upward promotion at Triage, and this is not what gets you noticed by management. Triage truly recognizes hard work rewards accordingly.

    Advice to Management

    I would encourage Triage to continue to explore ways to monetarily incentivize employees.


  2. "As good as it gets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Atlanta, GA
    Former Employee - Senior Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than 3 years)

    Pros

    There is no better place to work right out of school.
    Triage is a medium-sized firm in a niche market with phenomenal culture, amazing leadership, and an excellent work product. There is no better company in the revenue cycle, variance review, or claim recovery space. The firm has grown consistently for years and is slated to continue on that trajectory. It’s an excellent time to join!
    From a culture perspective, Triage hires super talented people who are down to earth, kind, and generous. Top leadership is extremely approachable, authentic, and full of humility. Particularly in Atlanta, with only six Principals, all Associates and Managers get regular access to leadership. These folks genuinely care about the professional and personal well-being of all employees, which is obvious to everyone there.
    I joined Triage because I wanted to dive into the healthcare space, grow my technical and analytical skills, and be a contributor to a flagship culture. Working with large sets of data, recommending meaningful results to clients, and being pushed into leadership opportunities early (Senior promotion at 21 months), this objective was successfully achieved. If you are interested in working with amazing people, contributing to a company that is expanding and performing very well in the space, and learning how to leverage data/analysis to propose strategies, solutions, and drive results, come to Triage.

    Cons

    It's very important to note that the San Francisco and Atlanta office are completely different from a size and culture perspective. Atlanta is ~170 people while SF is almost double that. You’ll notice on Glassdoor that most of the negative are out of SF. Unfortunately I think the less-than-competitive pay (for SF standards), large size, and overall style is less liked. I can speak for Atlanta and say that you won’t run into many of those SF-specific criticisms. The Atlanta office has a special culture that almost runs like its own company.
    From a company-wide perspective, the structure for promotions and pay is extremely rigid, which is not so much a con but a realty you have to square with. Diversity is improving but needs to continue to grow.

    Advice to Management

    You absolutely need to update the logo ASAP. This is no small thing. The logo is incredibly outdated- makes us look unprofessional, archaic, and out of touch. Hire a top designer, spend a few grand, and re-brand the company. This is 2017- an update will drastically change our perception in the market. Otherwise, continue to train Seniors to tie in all team members and not accidentally marginalize under-performers. Continue to diversify recruiting efforts as well.

  3. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than 3 years)

    Pros

    - Healthcare Industry experience
    - Fast track to promotion (21 months), which includes managing your own client engagement
    - Young, growing company
    - Amazing work life balance
    - Great jumping off point for healthcare, or any other field of business

    Cons

    - There are complaints of lack of diversity, and management seems to be addressing this
    - During first year, Associate role can be tedious/boring. However, this is necessary to learn the ropes of what Triage does and be prepared to lead your own team at 21 months tenure


  4. Helpful (2)

    "*** Lack of Diversity ***"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time (More than 3 years)

    Pros

    Skill Development: If you are a recent graduate with limited experience, the Associate Consultant role at Triage is an excellent place to begin your career and transition into working life. Training and hands-on guidance will make sure you are prepared to perform the job competently. The training sessions are extremely well structured. As you move up in tenure and assume more responsibility, your training sessions will reflect that and be scheduled at the right time.

    Location: Who are we kidding here? Downtown, SF is the place to be for recent graduates in California looking to begin their adult lives. Bring your $5 coffee, $15 kale salad, and new yoga mat over to Dolores Park ("DoLo") for the true Triage experience.

    Hours & Work/Life Balance: 8AM - 5:30PM. Triage is a vendor company for hospital systems and the work hours reflect this. The term "Consultant" is thrown around loosely since the CEO originally worked for Deloitte and because it is a HUGE part of Triage's branding to attract talent from top universities. A Management Consultant who works for Bain/McKinsey/Accenture will not have the same work/life balance. However, if you are open-minded and go into Triage knowing the aforementioned facts... You'll enjoy the limited hours and the freedom to explore SF.

    ^ Again, the above pros are really nice. Not every company will be able to surround you with young individuals, be located in SF, and give you freedom to enjoy your life outside of work. Management is courteous, polite, and reasonable.***

    *However, if you are not white or do not come from Greek Fraternity/Sorority life, I would read below so you can think critically and make your own decision about whether or not Triage is the right fit for you.*

    Cons

    *** LACK OF DIVERSITY ***

    Triage is located in San Francisco, CA: the epicenter of diverse initiatives and a place where individual difference/background is celebrated. The recent Silicon Valley boom has certainly changed demographics; however, take a look at the picture ABOVE.

    Yes, the Glassdoor background picture on the page you are reading. In a picture that attempts to celebrate alumni from the different core campuses that Triage recruits from (UC Berkeley, UCLA, USC, UC Davis, UCSD, Stanford, Cal Poly), it is ironic that this is the representation of diversity throughout the company.

    Breakdown:
    - UC Berkeley student body is approximately 40% Asian, 29% White, 13% Latino, 3% Black, ect.
    - UCLA student body is approximately 32.1% Asian, 26.3% White, 20.9% Hispanic, 5% Black, ect.

    TLDR: Given Triage recruits so heavily from UC Berkeley & UCLA, why does the office demographic not match the student demographic? Why is it not even remotely close? Is it because minority students at top universities are woefully under-qualified?

    Answer: Seems like you would have to go out of your way to hire predominantly white candidates. In this case, predominantly white candidates from Greek Fraternity and Sorority Life.***

    If students that attend Triage Information Sessions on campus do not feel comfortable approaching Triage Campus Recruiting Leads because they are all from a white sorority... how can the company possibly bring in diverse personalities from a variety of backgrounds... let alone racial diversity...

    In town hall meetings with the CEO, diversity gets swept under the rug and is seen as a "non-issue" that does not need to be acknowledged. A "Diversity Club" within the company was not allowed to be made because this would acknowledge the fact that "diversity is indeed an issue" at Triage.

    Traditionally, the majority of racial diversity is stored within the RSG (non-client facing) department.

    If you are not an extreme extrovert coming from a wealthy white family, I would ask yourself questions about potential fit. Culture at Triage is quickly established by kegs being set up in the office, conversation about family Napa Houses/Yachts, and if you're going to the Triage House Boat event. Make sure this is up your alley.

    Definitely go through the entire interview process and ask genuine questions if you have concern. Read both pros and the cons because they are equally relevant in making a decision.

    Advice to Management

    Make diversity a priority instead of an after-thought.


  5. "Professional Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time

    Pros

    At every point in my career I've felt supported by management, challenged to develop as a professional, and have been given opportunities to become a more skilled leader. Triage dedicates a lot of energy towards the continued development of staff at every level.

    Cons

    Triage can move slowly on some changes, not for lack of effort, but for wanting to make sure that any changes are well thought out and implemented seamlessly. This can be frustrating for staff who may expect speedy responses to perceived imperfections.

    Advice to Management

    Triage management should continue to foster the collaborative and supportive workplace that makes it such a wonderful place to work.


  6. "Great Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Atlanta, GA
    Former Employee - Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Triage Consulting Group full-time (Less than a year)

    Pros

    It's a great company filled with supportive and friendly people. The company strives to be a balancing force in the healthcare market to combat increasingly powerful and greedy insurance companies. They help people get medical treatment who might otherwise not receive it.

    Cons

    None that I can think of.

    Advice to Management

    Don't try to bury conflict, lean into it. It's the best way to learn new strategies.


  7. Helpful (1)

    "Recent Grad Life then get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    great people, great energy, very 9-5, good exposure to corporate culture, great opportunity to develop people skills, nice managers

    Cons

    very little hard skills involved, no strategy, no innovation, slow promotion ladder, low salary,

    Advice to Management

    allow people at lower levels to have more ownership of direction, reporting strategy, do more process improvement services in alignment with financial reporting

  8. Helpful (3)

    "Experienced Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Associate in Atlanta, GA
    Current Employee - Experienced Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    You simply can't beat the culture and camaraderie at Triage. Even as the office has grown, it feels as though everyone is your friend. In addition, management is very transparent and are very open to constructive criticism and implementing changes or additions suggested by employees. Triage employees also receive evaluations quite often and are therefore constantly aware of their career development standings, strengths, areas for improvement, and promotion potential. In terms of the work itself, Triage provides great experience in the consulting and healthcare world even for those with little to no experience. While the learning curve can be steep, everyone progresses exponentially in just a small amount of time due to the thoughtful training every new hire receives both from team leaders and from internal trainers during scheduled training sessions. Triage also sponsors Volunteer Time Off (VTO) for its employees and on top of that hosts 2 days per year of office-wide community service. Triage is philanthropic both to the community and to its employees; management is very understanding and accommodating of personal obligations and conflicts and is willing to be flexible in extenuating circumstances. Last but not least, Triage employees are some of the most fun and friendly people out there, and it's telling that they decide to hang out outside from work events (and there are a ton of Triage-sponsored social events where we all hang out too). Simply put, you can't beat the people or the culture.

    Cons

    The pros outweigh the cons, but as is the case anywhere, there are some cons. For one, the 401k matching is not ideal. Probably because most people are young and come fresh out of college and aren't yet thinking about retirement. The biggest con in my opinion is the heavy reliance on Microsoft Access. It's not hard to learn the basics of Access, but the process of importing account data into the databases, as well as auditing, can be strenuous and error-laden. Your progression to promotion depends in part on your technical skills, meaning Access maneuvering and troubleshooting. If you're someone who isn't so technically-inclined, this can be a particularly difficult part of your job. As a consultant, I was expecting to do the work and be a ‘consultant’ to clients, and not necessarily to have to become an Access expert at the same time. In my personal opinion, the company would benefit hugely from having a small team of Access experts to do the data download/import and general troubleshooting and auditing so that the teams can focus on doing the ‘consulting’ part of their job, recover money, and provide reporting back to clients. A new system to replace Access has been in the works for literally over a decade, so hopefully that can make headway in the near future and provide more efficiency in the workplace.


  9. Helpful (1)

    "Experienced Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Associate in Atlanta, GA
    Current Employee - Experienced Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    Get to train newer associates, greater variety of work, participate in squads

    Cons

    still same routine of work, non-negotiable pay, no extra sick days, pay for parking


  10. Helpful (2)

    "Great Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in San Francisco, CA
    Current Employee - Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    Triage offers a comfortable environment to acquire and develop business acumen and professional skills. The management at Triage is very supportive and encouraging. Triage offers the fun of a young company, with the security of a well-established, long-standing organization.

    Cons

    Salaries at Triage are reasonable, but not as competitive as you may find elsewhere. The promotion opportunities are fixed, so regardless of how hard you work you will move at the same pace.

    Advice to Management

    Triage should work on increasing diversity. The office is overwhelmingly white and upper middle class, while this is understandable based on where they recruit from, Triage should make a concerted effort to hire more people who do not fit the white, fraternity/sorority mold.


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