Triage Consulting Group Reviews in San Francisco, CA | Glassdoor

Triage Consulting Group San Francisco Reviews

Updated October 28, 2016
9 reviews

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San Francisco, CA Area

2.0
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Triage Consulting Group CEO Brian Neece
Brian Neece
5 Ratings

9 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • The lack of diversity in this company is astounding (in 11 reviews)

  • On a day to day basis, I basically feel like I work at a call center / am some kind of collecting agent going after insurance companies for their money (in 15 reviews)

More Pros and Cons

  1. Helpful (11)

    "Be VERY CAREFUL before accepting. Only if you “fit the mold.”"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Triage Consulting Group full-time (Less than a year)

    Pros

    Great work-life balance.
    Great PTO - up to 21 days per year.
    Job itself isn’t too stressful.
    Dinners and events paid for.

    Cons

    … let me tell you.

    Extremely homogenous. Mold-Fitting. Diversity is lacking.

    Not as business-oriented as you think. Job isn’t actually consulting. Not as much learning or transferrable skills.

    Lack of direct and explicit communication. Very passive-agressive and condescending communication style. Somewhat immature with double-standards.
    *This is a huge problem as you have to learn a lot of detailed info on the job.

    Triage is a great fit for some, you’ll know if you’re one of these people. Many of the positive reviews on this Glassdoor page are people who “fit in” quite well.

    However, if you don’t fit the mold, I would think very carefully before accepting the job, and would advise you to consider your other options first.

    This especially applies if you:
    a) Consider yourself a unique individual or value authenticity.
    b) Thrive in upbeat, engaging, merit-based, no-nonsense work environments
    c) Value diversity in the workplace
    d) Any or all of the above

    First, the job itself:

    The job isn’t stressful and not a bad gig out of college, especially if you want to leverage your science degree as a former pre-med.

    But it’s not actually consulting until you’re at least two years in. They say in the interview it’s 50% consulting and 50% Auditing, but in reality its 10% consulting and 90% grunt work.

    The work is very niche, and the skills aren’t necessarily transferrable to other consulting jobs until your second or third year. So while this job may look good on paper, you’re not learning a whole lot for the business world or consulting world. All depends what you want.

    Now for the company culture:

    This company is EXTREMELY homogeneous. Not just ethnically, but in terms of personality type, interests, background, etc. I’ve never seen anything like it.

    In a nutshell, if you don’t fit the mold, you’ll find it difficult to communicate, learn and collaborate in the job, and you’ll feel isolated.

    I found work-related communication to be shockingly and sometimes laughably difficult. You have to learn detailed info while on the job, but when you ask questions to a co-worker they answer extremely condescendingly. If you don’t talk the way they do, they’ll talk to you in a way that makes it seem like something is wrong with you.

    There were a few times where (I swear I'm not making this up), I'd ask a pointed question and I’d get a response that was literally the question repeated back to me in the form of an answer.

    This is coming from someone who’s worked with and lead a variety of different people at other full-time jobs and at a good university. The only other resources you have for learning on your own and getting the job done right are two info databases. They help sometimes, but are useless most of the time.

    Talking with seniors was a whole other ballgame:

    They are VERY Hierarchal. Even though your seniors are only 1-3 years older than you, you have to “address” them the proper way. And there’s all these implicit expectations which wouldn't be too bad if they were at least laid out and communicated properly.

    You have a senior who directly oversees you on the project, but often times evaluations are based on how you fit into the senior’s clique or how he/she likes you, rather than any sort of real merit or career development help.

    Seniors are often very passive-agressive and indirect in communication.

    They often communicate standards and expectations reactively through e-mail. If you take the initiative and try to communicate more directly, they avoid or dismiss the conversation politely or give more passive-agressive responses. As in if they never explicitly tell you when something you're doing is wrong even though you can tell there is a problem and you don't know what they're expecting.

    Also there are many double-standards. They can enforce their written rules strictly and have you written up, but for others, they'll let those same rules slip or go unnoticed. These all go into your evaluations.

    Whey they talk about the company culture, what they really mean is people who are exactly. like. them. I’d probably avoid this place if you’ve held a decent full-time job anywhere else especially in the Bay Area.

    And finally, on that note:

    The lack of diversity in this company is astounding. I think you see where I'm going with this.

    Go ahead and scroll up to the pros and cons section above these reviews, click the “lack of diversity” link in the cons listing (it’s the first one), and everything that each reviewer says about diversity is actually pretty accurate.

    There's a decent number of Asian and Indian-Americans, but that's it. There were three African-Americans and two Hispanic-Americans I saw in the office. They were all very much on the "quieter" side and were very soft-spoken.

    I'm not Black or Latino, but I have many friends who are. If you're Black or Latino, and diversity-related issues are important to you (like they should be to most people), I would seriously avoid this place like the plague. Otherwise get ready for some exhaustive code-switching.

    It's not rare to hear "Oh those protesters downtown were so annoying" and other things like that. They're heavily based on recruitment - I'm pretty sure when they go to their old schools to recruit, the girls just go to their old sororities and pull in people from there.

    If you're a person of color looking to go into consulting specifically - my advice would be to go for one of the mainstream consulting firms - they actually value and promote diversity. From what I've heard, you'd have a community and network there - and mentors who can guide you along the way and help you learn. The hours might be a little longer, but you'll be doing *real* consulting :)

    For me, the interview process was very enjoyable. But that was pretty much the highlight of the job.

    Advice to Management

    Break the bubble, increase diversity, change management and leadership styles, communicate expectations and standards clearly and properly.


  2. Helpful (7)

    "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    *Work-life balance
    *Stress-free
    *Easy
    *Social environment but very heavily focused on drinking/partying, which is fun sometimes, but not all the time
    *You can actually do coast for days, and then be productive for one day, and still end up being recognized for how much work you've done. This is because the work is so monotonous and there is no incentive to work any harder because salary/promotion/bonus is all based on tenure.

    Cons

    *Work is extremely tedious and not challenging
    *Pay is not great, especially considering cost of living and what other options are available in San Francisco
    *No effort by management to incentivize hard workers or top performers - a lot of the top performers end up leaving as a result. Promotion is based on tenure (i.e. no accelerated promotion track, even if you're qualified). A fair amount of people slip through the cracks and end up getting promoted even though they are not qualified. This hierarchy permeates even into team work. There is a very fine distinction between what a Senior, EA, or an Associate is assigned to do, no matter how competent a team member is
    *As an associate, you're on the phone for hours, which can be frustrating
    *As a consulting company, you (re: management) consult with hospitals to retrieve underpayments, but this is done at a very micro level (e.g. there is X issue and you can fix it by doing Y). There is no real effort or incentive to change the underlying healthcare system or advise on technology that could make the hospital save so much more money. You basically buy into the bureaucracy of the healthcare insurance industry. And if you help the client out too much, the company's out of business.
    *Party/college culture is fun at first, but gets old quickly
    *Benefits package not great: no 401k matching until you finish your first year, then only 2%. Health benefits not the greatest. No snacks (bad fruit used to be provided, which was something), coffee is ALWAYS burnt. Office/cubicles are depressing.
    *Company is actually very resistant to change. Surveys and feedback are solicited to give the impression of change, but change is slow. Especially with regard to pay - company is very hesitant to increase base salary, so ends up slapping on bonuses (retention, signing) that you have to pay back if you leave early.
    *Promotions are done internally, so most people have only worked at Triage. This contributes to the lack of creativity at the company. If the company hired software engineers, product managers, and UX peeps to pinpoint areas of inefficiencies, sure it would be a huge front-end investment, but would pay off in the long run.
    *Recent focus on hours. You will be required to enter your hours in a timecard, and regardless of if you are the most efficient worker or screw around all day, everyone is required to clock in 45 hours a week. For most people, that last hour is hardly productive anyway. Company has gotten stricter in the few months, which has been a big turn off for most. You average 9 hours a day, but vacation days are based on hours. And somehow a vacation day only counts as 8 hours, which makes no sense.
    *Lack of diversity, which doesn't seem to concern the company at all
    *Overall, SF has and will continue to have many more attractive options. You'll realize quickly that many people are not satisfied with the job, so there's very high turnover. I'd guess more than one third of the company is searching for a new job at any given time.

    Advice to Management

    If you're trying to hire top performers, invest on retaining them. Millennials need to be engaged with the work they're doing, have buy-in and accountability, and be recognized and rewarded appropriately for their work. Be open to hiring from outside.


  3. Helpful (3)

    "Young and fun company but not a great career choice. If you are looking for consulting, look elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Associate in San Francisco, CA
    Current Employee - Experienced Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    Work/life balance is great as the job isn't difficult at all and long hours aren't expected. The salary is relatively fair for what the job entails.

    Cons

    Hardly any skills learned are transferable, promotions are based almost solely on tenure and not ability, company only hires out of college and promotes within the company which leads very little diversity, perks are almost non-existent (except fruit and coffee), 401k match is low and health benefits are the bare minimum

    Advice to Management

    The company is built using a model of hiring only college grads to do easy, grunt work and call it "consulting", which it is most definitely not. This model works for Triage and is profitable so it wont be changing anytime soon. My advice would be to put more importance on skills and ability when promoting from within as opposed to simply time at the company.


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  5. Helpful (6)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Triage Consulting Group full-time (More than 3 years)

    Pros

    great people. great resume builder right out of college. opportunities for advancement come quickly in first 2 years. manage your own team relatively quickly. if you can get a mentor to vouch for you, there are cool opportunities to pursue what you are interested in.

    Cons

    where to begin?
    - not reimbursed for travel time. flight to the client site at 6am gets there around 830am. You are then still expected to work a full 9 hour day as if it were your idea to take that flight.
    - not treated like an adult. you are salary but someone will review whether or not your rear has been in the chair for 9 hours every day (seriously, this comes up in your annual review). work faster than your coworkers? have superb reviews and high ratings on work ethic? doesn't really matter, still got to sit there for 9 hours.
    - not merit based. you can be the best employee of your year and you won't get promoted any faster. they don't care to retain top talent... if people stay 2.5-3 years, they are happy.

    Advice to Management

    Give your top performers a reason to stay. Guiding principles (internal, peer voted awards) are not enough - as someone who has won one, it's a popularity contest and all based on reputation. Make these awards mean something and don't give one to 10% of the company every single year.


  6. Helpful (8)

    "Boring and monotonous, lack of cultural diversity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (Less than a year)

    Pros

    -Work-life balance: 4 weeks of PTO and 8 hours of VTO
    -Kind coworkers who are willing to help
    -Feedback on career development

    Cons

    -Culture: Triage prides itself on its people, but I think what the majority of the company doesn't realize is how limiting its office culture is for minorities. The good Glassdoor reviews are probably from those who fit in with the culture--probably white, were in Greek life, upper-middle class, extroverted, privileged, live in the Marina, rarely interacted with those outside these social circles, etc. There is very little racial/cultural/class diversity among employees and it shows in conversations. When you overhear someone explaining to a 25-year old white co-worker why dressing up as a Native American for Halloween is offensive (and that's the first time they've ever heard that perspective), it's honestly facepalm worthy and obvious how homogenous the company is. As a couple more examples, Triage had a Family Feud social event, and the number one thing voted for "what is Triage known for?" was "frats", and I often overhear 25 year olds talking about their sorority days. If you fit in, you will have fun at Triage since people like to go to happy hours, sporting events, and tend to have extremely similar interests. If you don't, or prefer more intellectual and diverse environments, you're probably going to have a very isolating time here. While Triage has acknowledged this lack of diversity as an issue and have expanded efforts to non-California universities, I don't see it changing since most of the people involved in recruiting fit this culture/don't understand the issue, and will continue to recruit the same type of person.
    -Day-to-day work: There is very little consulting to be done. You mainly are on the phone calling insurance reps, researching account notes and doing things in MS Access. You rarely interact with the client on most projects (almost never as a newer hire), and there aren't a lot of opportunities to learn advanced Excel skills until you are a Senior. It can be incredibly boring, especially for someone who wants a more strategic or innovative role.
    -Reactive company: The company's "knowledge" base is housed in hundreds of word documents across multiple folders on the server. Day to day work is done on a 2002 version of MS Access. There have been space concerns for a while, where so much time is spent for teams to find seats to work in since the company has grown quite a bit.
    -Other things: There is little motivation to work hard, especially since everyone is paid the same salary. Evaluations can be biased based on personal connections and friendships. During travel, if you want to separate work life from personal time, it can be pretty hard since you're socially obligated to spend time with your team--even if you really don't connect with them.

    Advice to Management

    -Please acknowledge the lack of diversity at this company as a genuine issue. When people talk how everyone as Triage is a family, this is probably true IF you fit the upper-middle class white, probably involved in Greek life, etc. When I bring an outside friend to a Triage happy hour, and they are shocked at how demographically homogenous the people are, there is a genuine issue here. Also, when people are recruited because they "fit" the culture, this seems like another way to just perpetuate the lack of diversity.
    -More transparency about what Associates will be doing during the first 2 years of work during recruiting


  7. Helpful (1)

    "Boring work--nice people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Experienced Associate in San Francisco, CA
    Former Employee - Experienced Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    - you will make legitimate friends here at work
    - travel benefits
    - fun culture

    Cons

    - work is super boring and not very challenging, unless you call figuring out why Access isn't working challenging.....
    - company motto is " don't reinvent the wheel" which has led to the company using super old technology
    - change isn't really welcome
    - there is a lot of politics, people taking credit for other people's work
    - evaluation are usually them raising up issues that don’t matter (you didn't look happy enough with food you were served a a team event, you forgot to put a space after a comma in a report, etc) rather than actual hard contributions you made to a project
    - they expect you to be happy all the time, smiling and being happy all day while you are on hold on the phone for 80% of your day listening to terrible hold music is kind of hard to do...

    Advice to Management

    - incentivize your employees so they aren't complacent -a lot of people have the mindset of "What's the least amount of work I need to do to get promoted?" and most of the time it's these complacent individuals who get promoted.
    - hire diverse people, I see that you are working on it, but it can be better
    - people literally can't afford to live in the city (student loans + rent + food + commuting) with the pay you offer- I know the you say that we aren't competing with the tech industry, but we kind of are when it comes to cost of living.
    - recruit outside intelligence for higher roles in the company. For many managers/principals this is their first and only job which means very little info comes from outside the company.

    Triage Consulting Group Response

    Dec 4, 2014 – HR Director

    We are constantly striving for improvement, so thank you for your feedback. You touched upon diversity which is important to us. Because we’ve expanded our recruiting efforts to a wide range of ... More


  8. Helpful (1)

    "Young and fun employees, but you're a glorified phone rep, no job variation, "up or out" culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    --- As all the other reviews say, Triage is a great first job. Employees are young and fun, there are plenty of happy hours, team events, office events, etc to transition you from college to work, and for you to become good friends with coworkers.
    -- Good work life balance. Typical work week is about 45-50 hours (8-5:30/6:00). Very rare for employees to work on the weekends, and is in no way expected.
    -- Good benefits: 4 weeks of paid time off + great health benefits and a small 401K match
    -- Plenty of classroom styled trainings. In addition, project teams are staffed in a way so that there is a trainer to help new associates.
    -- You are hired as part of a "start group," usually around 12 people in size. These folks almost instantly become your friends and support network.

    Cons

    -- Unknown to most of the company, Triage is an indeed an "up or out" company. They emphasize the promotion timeline of becoming a Senior Associate at 21 months, or a 6 month re-evaluation period afterwards if one doesn't qualify for promotion. However, it is NEVER mentioned that this is the point where they will let you go if you don't seem suitable for a senior promotion, despite good work ethics, and overall solid evaluations.
    -- The work is extremely specialized and repetitive. All associates do 90% of the same things despite project rotations. As a senior associate, you will be dealing with a lot of the same project work as well. Most employees get very bored of the repetition and complain about it all the time behind closed doors - these conversations begin as early as the third month of employment.
    -- The work is not so much consulting as it is claims auditing, as is said in other reviews. You will be researching patient hospital bills, calling insurance companies constantly, and writing pre-drafted appeal letters to insurance companies (about 80% of your work in your first year and a half). An employee could describe himself as a glorified phone representative, and it wouldn't be a big exaggeration.
    -- Other reviews have called the employee demographic similar to that of a fraternity or sorority. Diversity in terms of age, background, and education is not a strong suit here.

    Advice to Management

    -- Be transparent about the promotion possibilities - including the option of being let go despite generally good performance evaluations.
    -- Hire diverse talent
    -- Be very clear about job responsibilities to potential employees; manage their expectations.


  9. Helpful (3)

    "Great For One Type of Person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    - Great training on Access/Excel.
    - Good hours and good pay for the amount you're working.
    - Great fit for the right personality with the possibility of finding the perfect social niche for your 20's.
    - Opportunities for upward mobility very quickly within the company.

    Cons

    - Jokingly referred to by employees as "College Part II" if your college experience was filled with frat parties, tailgates and living for your nights at the clubs/bars. The company culture is very tight and very specific.
    - In the end, being smart and hard working isn't the key to getting promoted (and like many consulting firms, it's a 'move up or move out' system. If you don't get promoted within a specific time frame, you will be asked to leave the company). Whether an Associate's superior likes them on social level tends to be the most significant contribution to their evaluations, despite their professional performance.
    - The Associate work is very boring.

    Advice to Management

    - Please get rid of the Triage GPA as an evaluation tool if it still exists.


  10. Helpful (2)

    "Strangest Two Years of My Life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    * Lots of travel and rotating projects every 3-4 months; ability to learn a lot of information and get promoted quickly (although work gets monotonous fast)
    * Good work/life balance for consulting work
    * Good intentions from leadership to create a team-based, community-conscious company culture

    Cons

    * Lack of diversity and recruiting to fit a mold. If you do not fit it, you will have a hard time making friends, promoting your career, or keeping your sanity. There's a palpable cult-like feeling that extends beyond the job at the office into quasi-required happy hours and other at-work and "off campus" events. Living in (and never leaving) the Marina is basically an unspoken pre-requisite.
    * Immaturity among those promoted to Seniors/Managers. Like others have mentioned, it's like a college environment, meaning there's cliques, sorority/fraternity bonds and occasional crying in the women's restroom. Because most everyone is promoted after 21 months, and for most this is their first time managing people, there can be a lack of solid leadership on projects. Especially if you've had college jobs or previous work experience, the poor management and often immature manner of how issues/problems are dealt with can be appalling. Lots of petty finger pointing, he said/she said, passive aggressiveness and indifferent-to-poor treatment to those that aren't part of the Senior's "clique". Upper management seems to be blind to most of the day-to-day problems on projects.
    * Narrow focus. This is a niche business with most managers being promoted from within. Many managers have never had outside corporate experience, so their perspectives on healthcare, leadership, corporate culture, etc. is limited to Triage. The longer you stay, the less opportunities you will have in the long run.

    Advice to Management

    While hiring to fit a particular "culture" has it's strengths, consider adding more diversity to your team, as this will bring new ideas, strengths and perspectives. Especially at the managerial level, outside perspectives would be helpful. Upper management should be aware of the pettiness and favoritism happening at the day-to-day level on projects. Promotions should be based on potential to lead/manager, not just time in the position or technical skills.



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