Triage Consulting Group Reviews in San Francisco, CA | Glassdoor

Triage Consulting Group San Francisco Reviews

Updated July 29, 2017
112 reviews

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San Francisco, CA Area

3.8
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Triage Consulting Group CEO Brian Neece
Brian Neece
83 Ratings

112 Employee Reviews

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Pros
Cons
  • There are complaints of lack of diversity, and management seems to be addressing this (in 13 reviews)

  • On a day to day basis, I basically feel like I work at a call center / am some kind of collecting agent going after insurance companies for their money (in 15 reviews)

More Pros and Cons

  1. "Great First Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    - Triage is the best at what they do within their niche. If you're looking to work in the business of healthcare, this is the place to start.
    - Plenty of opportunities to network, meet lots of new people and friends right out of college. There are many times where work doesn't feel like work because your co-workers become some of your best friends!
    - Generous PTO and competitive benefits. Salary needs some work but you're not expected to work long hours and the work itself is not difficult/daunting especially in your first year.
    - Triage is very structured and this could be good or bad depending on your preference. Most would argue that Triage is too structured and stringent but I liked that there were established processes in place that helped the firm run efficiently.
    - Upper management is very accessible and really do care about you, though the extent of this varies from person to person.
    - Triage has a phenomenal culture! There are tons of events throughout the year to socialize and get to know your co-workers (monthly happy hours, connect events, volunteer time off, etc.).
    - Relatively good work/life balance. You are expected to work 9 hours a day (which some would argue is still a lot because that does not include lunch), but you're never expected to stay past 5 or bring home on the weekends. You're never pinged outside of work or while on vacation for any reason.
    - You develop how to be a proper professional and good people skills. Almost all Triage people are people people, so if you're open-minded, social, and outgoing, you'll fit in just fine!
    - Triage provides great support. Lots go on to top MBA, grad programs, and medical schools.

    Cons

    - Company is pretty traditional. Lots of structure structure structure and old processes in place. Triage's motto is that if it's not REALLY broken, there's no need to try and fix it. You don't feel like you have much of a voice unless half of the company agrees with you on something, and then maybe upper management will do something about it. Issues with retention are popping up because of this.
    - Your experience/happiness at the company is VERY dependent on the project you're on and the people you're working with, as well as if you're placed on travel projects. Triage's culture is very team-centric, so if you don't like your team - good luck. Good news is that project rotations are 5-months.
    - Lots of issues with DIVERSITY in the past, which has been brought up time and time again. Triage is finally doing something about it and I had seen much improvement with the more recent cycle of recruits. However, all in all, the company is very much still 70-80% white and 80% greek life alumni.
    - Work is not all that fulfilling or interesting, even if you're passionate about healthcare because Triage works in such a niche field within healthcare. I also wish that Triage would focus on developing their technology faster instead of being so risk averse. It's embarrassing that we still use Microsoft Access for everything....which is a powerful tool but very pre-historic and does not scale well! Embrace new technology that can help expand your Associates' skill sets and help them keep up with what other companies are doing!
    - If you're not looking to stay in healthcare, leave sooner than later for fear of pigeon-holing yourself.

    Advice to Management

    - LISTEN to what the Associates have to say. Continue to make them feel valued and appreciated.


  2. Helpful (1)

    "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than 3 years)

    Pros

    - Healthcare Industry experience
    - Fast track to promotion (21 months), which includes managing your own client engagement
    - Young, growing company
    - Amazing work life balance
    - Great jumping off point for healthcare, or any other field of business

    Cons

    - There are complaints of lack of diversity, and management seems to be addressing this
    - During first year, Associate role can be tedious/boring. However, this is necessary to learn the ropes of what Triage does and be prepared to lead your own team at 21 months tenure

  3. Helpful (2)

    "*** Lack of Diversity ***"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time (More than 3 years)

    Pros

    Skill Development: If you are a recent graduate with limited experience, the Associate Consultant role at Triage is an excellent place to begin your career and transition into working life. Training and hands-on guidance will make sure you are prepared to perform the job competently. The training sessions are extremely well structured. As you move up in tenure and assume more responsibility, your training sessions will reflect that and be scheduled at the right time.

    Location: Who are we kidding here? Downtown, SF is the place to be for recent graduates in California looking to begin their adult lives. Bring your $5 coffee, $15 kale salad, and new yoga mat over to Dolores Park ("DoLo") for the true Triage experience.

    Hours & Work/Life Balance: 8AM - 5:30PM. Triage is a vendor company for hospital systems and the work hours reflect this. The term "Consultant" is thrown around loosely since the CEO originally worked for Deloitte and because it is a HUGE part of Triage's branding to attract talent from top universities. A Management Consultant who works for Bain/McKinsey/Accenture will not have the same work/life balance. However, if you are open-minded and go into Triage knowing the aforementioned facts... You'll enjoy the limited hours and the freedom to explore SF.

    ^ Again, the above pros are really nice. Not every company will be able to surround you with young individuals, be located in SF, and give you freedom to enjoy your life outside of work. Management is courteous, polite, and reasonable.***

    *However, if you are not white or do not come from Greek Fraternity/Sorority life, I would read below so you can think critically and make your own decision about whether or not Triage is the right fit for you.*

    Cons

    *** LACK OF DIVERSITY ***

    Triage is located in San Francisco, CA: the epicenter of diverse initiatives and a place where individual difference/background is celebrated. The recent Silicon Valley boom has certainly changed demographics; however, take a look at the picture ABOVE.

    Yes, the Glassdoor background picture on the page you are reading. In a picture that attempts to celebrate alumni from the different core campuses that Triage recruits from (UC Berkeley, UCLA, USC, UC Davis, UCSD, Stanford, Cal Poly), it is ironic that this is the representation of diversity throughout the company.

    Breakdown:
    - UC Berkeley student body is approximately 40% Asian, 29% White, 13% Latino, 3% Black, ect.
    - UCLA student body is approximately 32.1% Asian, 26.3% White, 20.9% Hispanic, 5% Black, ect.

    TLDR: Given Triage recruits so heavily from UC Berkeley & UCLA, why does the office demographic not match the student demographic? Why is it not even remotely close? Is it because minority students at top universities are woefully under-qualified?

    Answer: Seems like you would have to go out of your way to hire predominantly white candidates. In this case, predominantly white candidates from Greek Fraternity and Sorority Life.***

    If students that attend Triage Information Sessions on campus do not feel comfortable approaching Triage Campus Recruiting Leads because they are all from a white sorority... how can the company possibly bring in diverse personalities from a variety of backgrounds... let alone racial diversity...

    In town hall meetings with the CEO, diversity gets swept under the rug and is seen as a "non-issue" that does not need to be acknowledged. A "Diversity Club" within the company was not allowed to be made because this would acknowledge the fact that "diversity is indeed an issue" at Triage.

    Traditionally, the majority of racial diversity is stored within the RSG (non-client facing) department.

    If you are not an extreme extrovert coming from a wealthy white family, I would ask yourself questions about potential fit. Culture at Triage is quickly established by kegs being set up in the office, conversation about family Napa Houses/Yachts, and if you're going to the Triage House Boat event. Make sure this is up your alley.

    Definitely go through the entire interview process and ask genuine questions if you have concern. Read both pros and the cons because they are equally relevant in making a decision.

    Advice to Management

    Make diversity a priority instead of an after-thought.


  4. "Professional Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time

    Pros

    At every point in my career I've felt supported by management, challenged to develop as a professional, and have been given opportunities to become a more skilled leader. Triage dedicates a lot of energy towards the continued development of staff at every level.

    Cons

    Triage can move slowly on some changes, not for lack of effort, but for wanting to make sure that any changes are well thought out and implemented seamlessly. This can be frustrating for staff who may expect speedy responses to perceived imperfections.

    Advice to Management

    Triage management should continue to foster the collaborative and supportive workplace that makes it such a wonderful place to work.


  5. Helpful (1)

    "Recent Grad Life then get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    great people, great energy, very 9-5, good exposure to corporate culture, great opportunity to develop people skills, nice managers

    Cons

    very little hard skills involved, no strategy, no innovation, slow promotion ladder, low salary,

    Advice to Management

    allow people at lower levels to have more ownership of direction, reporting strategy, do more process improvement services in alignment with financial reporting


  6. "Associate Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (Less than a year)

    Pros

    -Great onboarding/continuous training program
    -Collaborate with various coworkers through team rotations
    -Fun office environment
    -Gain auditing, excel, access, etc. skills
    -Support through trainers and mentor program
    -Welcomes people with various academic backgrounds
    -4 weeks PTO
    -Work/life balance

    Cons

    -Strict hours
    -No incentive to go above and beyond what is expected
    -Little diversity, surrounded by likeminded people
    -High turnover rate
    -Happiness at company depends on team placement

    Advice to Management

    Be straightforward when describing the associate position in interviews. Recruit outside of CA schools more. Focus on quality of employees over quantity.


  7. Helpful (2)

    "Great Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in San Francisco, CA
    Current Employee - Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    Triage offers a comfortable environment to acquire and develop business acumen and professional skills. The management at Triage is very supportive and encouraging. Triage offers the fun of a young company, with the security of a well-established, long-standing organization.

    Cons

    Salaries at Triage are reasonable, but not as competitive as you may find elsewhere. The promotion opportunities are fixed, so regardless of how hard you work you will move at the same pace.

    Advice to Management

    Triage should work on increasing diversity. The office is overwhelmingly white and upper middle class, while this is understandable based on where they recruit from, Triage should make a concerted effort to hire more people who do not fit the white, fraternity/sorority mold.

  8. Helpful (2)

    "Associate Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in San Francisco, CA
    Current Employee - Associate Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    Good career trajectory, interesting work as you gain tenure.

    Cons

    Fratty culture, sometimes dull work, poor pay.


  9. Helpful (2)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in San Francisco, CA
    Current Employee - Senior Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than 3 years)

    Pros

    - Tons of training in the first two years
    - Management has open door policy, mentorship has been very positive
    - Project management opportunities within a year
    - Unbeatable work-life balance and PTO schedule
    - Highly motivated employees

    Cons

    - First year's work is a bit tedious and a lot of time spent on the phone, but is necessary to understand the work
    - Very strict promotion schedule with no early promotion options


  10. Helpful (2)

    "Great people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Triage Consulting Group (More than a year)

    Pros

    Great people and work life balance. Good transition from college to working environment. Central san francisco location.

    Cons

    Work can be repetitive. Depends greatly on the project to which you are assigned


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