Triage Consulting Group Reviews in San Francisco, CA | Glassdoor

Triage Consulting Group San Francisco Reviews

Updated February 21, 2017
107 reviews

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San Francisco, CA Area

107 Employee Reviews

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Pros
Cons
  • The lack of diversity in this company is astounding (in 11 reviews)

  • On a day to day basis, I basically feel like I work at a call center / am some kind of collecting agent going after insurance companies for their money (in 15 reviews)

More Pros and Cons

  1. Helpful (7)

    "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Triage Consulting Group full-time (More than a year)

    Pros

    *Work-life balance
    *Stress-free
    *Easy
    *Social environment but very heavily focused on drinking/partying, which is fun sometimes, but not all the time
    *You can actually do coast for days, and then be productive for one day, and still end up being recognized for how much work you've done. This is because the work is so monotonous and there is no incentive to work any harder because salary/promotion/bonus is all based on tenure.

    Cons

    *Work is extremely tedious and not challenging
    *Pay is not great, especially considering cost of living and what other options are available in San Francisco
    *No effort by management to incentivize hard workers or top performers - a lot of the top performers end up leaving as a result. Promotion is based on tenure (i.e. no accelerated promotion track, even if you're qualified). A fair amount of people slip through the cracks and end up getting promoted even though they are not qualified. This hierarchy permeates even into team work. There is a very fine distinction between what a Senior, EA, or an Associate is assigned to do, no matter how competent a team member is
    *As an associate, you're on the phone for hours, which can be frustrating
    *As a consulting company, you (re: management) consult with hospitals to retrieve underpayments, but this is done at a very micro level (e.g. there is X issue and you can fix it by doing Y). There is no real effort or incentive to change the underlying healthcare system or advise on technology that could make the hospital save so much more money. You basically buy into the bureaucracy of the healthcare insurance industry. And if you help the client out too much, the company's out of business.
    *Party/college culture is fun at first, but gets old quickly
    *Benefits package not great: no 401k matching until you finish your first year, then only 2%. Health benefits not the greatest. No snacks (bad fruit used to be provided, which was something), coffee is ALWAYS burnt. Office/cubicles are depressing.
    *Company is actually very resistant to change. Surveys and feedback are solicited to give the impression of change, but change is slow. Especially with regard to pay - company is very hesitant to increase base salary, so ends up slapping on bonuses (retention, signing) that you have to pay back if you leave early.
    *Promotions are done internally, so most people have only worked at Triage. This contributes to the lack of creativity at the company. If the company hired software engineers, product managers, and UX peeps to pinpoint areas of inefficiencies, sure it would be a huge front-end investment, but would pay off in the long run.
    *Recent focus on hours. You will be required to enter your hours in a timecard, and regardless of if you are the most efficient worker or screw around all day, everyone is required to clock in 45 hours a week. For most people, that last hour is hardly productive anyway. Company has gotten stricter in the few months, which has been a big turn off for most. You average 9 hours a day, but vacation days are based on hours. And somehow a vacation day only counts as 8 hours, which makes no sense.
    *Lack of diversity, which doesn't seem to concern the company at all
    *Overall, SF has and will continue to have many more attractive options. You'll realize quickly that many people are not satisfied with the job, so there's very high turnover. I'd guess more than one third of the company is searching for a new job at any given time.

    Advice to Management

    If you're trying to hire top performers, invest on retaining them. Millennials need to be engaged with the work they're doing, have buy-in and accountability, and be recognized and rewarded appropriately for their work. Be open to hiring from outside.


  2. Helpful (1)

    "Associate Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in San Francisco, CA
    Current Employee - Associate Consultant in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    People are great, friendly, and the company places a lot of emphasis on making it a fun work environment. Great benefits like 20 days of PTO and 401K matching.

    Cons

    Promotions are tenure-based, so employees are unmotivated. The work is also monotonous and your experience can vary greatly from project to project. No sick days, so people come to work sick to avoid using PTO.


  3. "Positive experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great first job out of college

    Cons

    boring, tedious work that gets old quick


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  5. Helpful (3)

    "Great culture, really fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than 3 years)

    Pros

    Great work life balance (45 hour work week), 4 weeks of PTO that you get paid out for each day you don't take, awesome fun and young corporate culture, travel benefits, retention bonus, lots of non-project based work to keep things interesting, great downward communication, down to earth and approachable CEO and management

    Cons

    Not a lot of merit based motivation, it's easy to get in a rut, you can reach a lull between promotions. If you get on a project that doesn't fit your work style, it can be a long rotation. I think pay is fair for the time commitment but you could definitely make more/work longer hours somewhere else

    Advice to Management

    Make merit based motivation, it will keep people interested, you'll get less blind sighted by people leaving if you have more HR check ins than once a year


  6. "Associate Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in San Francisco, CA
    Current Employee - Associate Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triage Consulting Group full-time (More than a year)

    Pros

    The culture and work/life balance is unparalleled. Exposure to clients is variable, but generally there is a lot of opportunity. Management is, for the most part, young and receptive to new ideas. Great opportunity for early-career professional development, especially as a first job post-undergrad.

    Cons

    Salary/benefits not up to par with similar positions, especially those in San Francisco. Main reason why turnover is as high as it is.


  7. Helpful (1)

    "Associate Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time (Less than a year)

    Pros

    Great culture, work/life balance, and people to be around.

    Cons

    Pay could be better due to high living costs of SF,

    Advice to Management

    Adjust salary due to increasing living costs of SF


  8. Helpful (1)

    "Fun Place to start!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in San Francisco, CA
    Current Employee - Associate Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Triage Consulting Group is a great first job right out of college. They take a lot of time to train and educate their employees, and it is such a fun place to work!

    Cons

    There is a very flat structure, which is a good thing in most cases, but there is not much incentive to try harder to get a promotion.

    Advice to Management

    Allow more autonomy for associates.


  9. Helpful (2)

    "Interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant in San Francisco, CA
    Former Employee - Associate Consultant in San Francisco, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Very young culture, friendly management

    Cons

    Not diverse...at all. Also, some of your interviewers come off very arrogant.

    Advice to Management

    Focus on diversifying your company!!!


  10. Helpful (2)

    "Company Culture is awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in San Francisco, CA
    Former Employee - Claims Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company culture, superb bosses and leadership, growth opportunities, great benefits and PTO policy

    Cons

    A great starting point to someone's career!


  11. Helpful (3)

    "Stress-Free Monotony"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Francisco, CA
    Current Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Very easy, stress-free daily work. Very reasonable hours (8am-5pm). No work-responsibilities once you leave the office. 20 vacation days per year. An extra $52 per day that you're traveling. A good career launch pad.

    Cons

    Super boring daily work. Same thing everyday- mostly waiting on hold with insurance companies.
    Ridiculously uptight about office politics. Rules, rules, rules. Dress code Nazis. My middle school principal was more laid back- I went to a Catholic school.
    Unnecessary travel and the hours that you're traveling are not considered work hours.

    Advice to Management

    Take it down a notch on the office politics. It takes a lot of time and energy to deal with that stuff. A better use of employee and management time is doing actual work!



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