Trilogy Enterprises Reviews

Pros

Excellent Work Culture Timely Payouts Encourage learning Good Salaries Expanding

Cons

No cons as of now.

Pros

Transparency; exact salaries displayed in job listings. Pay was decent at the time.

Cons

I was full-time but paid on 1099 as a remote worker as they didn't furnish a laptop or set an exact schedule for me, but eventually they did institute scheduling that only gave me minimal flexibility. Also because of this 1099 setup, there were no benefits. The biggest con was the crazy proprietary time-tracking software I had to install to clock in and out. It would track keyboard strokes, mouse movement, websites accessed, and take webcam screenshots of me every 10 minutes (some people's were even more often than that) where my face was required to be visible. If any of these things weren't on point, at best I might not get paid for that 10-minute stretch -- or at worst, company policies threatened that I could be fired me for "fraud". Better still, they cared way too much about where I got my work done. The other biggest con was that the work was absolute drudgery. As a "manager" my job was merely to learn all the characteristics of a high-quality support ticket, and when my agents didn't meet the criteria in one of their tickets, I had to write up a coaching document explaining in GREAT detail (yet also as succinctly as possible) what they did wrong and how to do better next time. Then I would send it to my agent as well as my supervisor who would review it and then coach me in the same way.

Pros

There were great people to learn from. I am not sure if it is still the case.

Cons

- The salary was good. But not anymore. You can find similar salary remote jobs easily. - Toxic culture - Management tweaking metrics to look better - always push people to do more - Push people to work more shifts in one day - For years the companies under ESW Capital is downsizing. Do not get hired to be fired.

Pros

Salary is paid without delays

Cons

I worked at this company for 7 years and witnessed its ups and downs. It used to be a cutting-edge company, a leader in remote work, but over time it started to decline. During my time there, I met many great people and professionals from various fields. Unfortunately, most of them no longer work for the company. The reason for the decline is twofold: 1. The business model is to acquire dying software products, provide minimal support, and make money from a shrinking customer base. It's important to note that there's no focus on selling good and profitable software. 2. The top management's poor behavior trickles down to all levels of the company. Employees are treated as mere "resources" and their well-being is ignored. They can suddenly duplicate workload without adjusting compensation, switch employees to a different project in a day with a different technology stack and expect the same results within two days time frame. They deceive and manipulate, for example, by saying "shrink to grow" when there's no actual growth. KPIs are always aggressive, and even if you meet them, next quarter they will be increased, without any compensation for sure. The consequences of this for you as a new hire are unfortunate: 1. You'll mostly work with outdated and irrelevant technologies. 2. The software and codebase you'll be working with are outdated, have poor quality, or are technologically limited. The knowledge transfer process is also lacking, leaving you with a "black box" that nobody knows how to manage. 3. The size of the team is adjusted every quarter according to the shrinking customer base, and because this happens across all projects, they'll let you go instead of reassigning you to another product. They call it "shrink to grow", but it's a lie - there's been no growth in 4 years. 4. The remaining employees are left with an overwhelming workload, but their expectations and compensation remain the same. For example, a product that was once supported by 3 engineers (each was pro in his area, and supported a set of product parts written in c++, Objective-C, C#, java), may suddenly be supported by just one person who is expected to have the same level of knowledge and output for the same compensation. 5. The team environment is hostile. Each new member is a survivor of previous downsizing and views you as a threat. If your performance surpasses theirs, they'll be fired. Professional or emotional support is non-existent, and senior employees often do performance/PR reviews, using subjective reasons to decrease your delivery rate and decline your work. So, for those who consider joining this company: I strongly advise against anyone joining this company. Unless you're in dire need of money and are willing to be treated poorly, having your brain manipulated and wasted and have your hard work disregarded. FOR CUSTOMERS of products under the ESW CAPITAL umbrella, my advice: RUN!!! and plan your migration to an alternative product as soon as you hear that your product has been acquired by this company. You will experience declining quality and support, as well as increasing costs if you stay. Because the company business model is to let the product die. So anyway you will switch, sooner or later.

Pros

Weekly pay was great, good salary too.

Cons

Impossible targets and always changing. No benefits

Pros

On time payment, availability of overtime, remote work, provides you with training

Cons

Constant monitoring of everything you do, management comes up with new pointless metrics every once is a while, huge turnover, employees are fired on metrics that are not even implemented yet. The most negative thing is that we're actually discouraged from collaborating with fellow employees and we're told to work by yourself even if you need help.

Pros

No overtime is required by the manager.

Cons

High surveillance and less flexibility.

Pros

Fully remote - great for people who can't commute or relocate, or prefer a WFH environment.

Cons

Pay on offer for non-executive roles is very poor. Offered salary for QA was $20,000 which is less than a third of the typical average salary - anywhere else you'd receive $60-80,000 for doing the same work.

Pros

good benefit and salary packages

Cons

no respect from students towards instructor

Pros

Good benefits ,Training, Good hours

Cons

Starting Pay isn’t so well