Trilogy Enterprises Reviews
Updated May 24, 2023
Filter by Topic
Found 45 of over 80 reviews
- Most Recent
- Highest Rating
- Lowest Rating
Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
Got a burning question about Trilogy Enterprises? Just ask!
On Fishbowl, you can share insights and advice anonymously with Trilogy Enterprises employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "Reasons people can still look forward to work are good pay and decent technical work" (in 14 reviews)
- "Great Atmosphere for self motivators and folks love to work independently, Highly technical staff, Good Salaries" (in 5 reviews)
- "great for people who can't commute or relocate, or prefer a WFH environment." (in 4 reviews)
- "little or no job security" (in 7 reviews)
- "Constant monitoring of everything you do, management comes up with new pointless metrics every once is a while, huge turnover, employees are fired on metrics that are not even implemented yet." (in 4 reviews)
- "Absolutely abysmal training." (in 3 reviews)
- Current Employee, less than 1 year★★★★★
The company is having a good work culture, strict with the timings but too flexible with work.Oct 18, 2022 - Associate Director in Austin, TXRecommendCEO ApprovalBusiness Outlook
Excellent Work Culture Timely Payouts Encourage learning Good Salaries Expanding
No cons as of now.Continue reading
- Former Employee, less than 1 year★★★★★
Draconian big-brother micromanagingFeb 15, 2023 - Customer Support ManagerRecommendCEO ApprovalBusiness Outlook
Transparency; exact salaries displayed in job listings. Pay was decent at the time.
I was full-time but paid on 1099 as a remote worker as they didn't furnish a laptop or set an exact schedule for me, but eventually they did institute scheduling that only gave me minimal flexibility. Also because of this 1099 setup, there were no benefits. The biggest con was the crazy proprietary time-tracking software I had to install to clock in and out. It would track keyboard strokes, mouse movement, websites accessed, and take webcam screenshots of me every 10 minutes (some people's were even more often than that) where my face was required to be visible. If any of these things weren't on point, at best I might not get paid for that 10-minute stretch -- or at worst, company policies threatened that I could be fired me for "fraud". Better still, they cared way too much about where I got my work done. The other biggest con was that the work was absolute drudgery. As a "manager" my job was merely to learn all the characteristics of a high-quality support ticket, and when my agents didn't meet the criteria in one of their tickets, I had to write up a coaching document explaining in GREAT detail (yet also as succinctly as possible) what they did wrong and how to do better next time. Then I would send it to my agent as well as my supervisor who would review it and then coach me in the same way.Continue reading
- Former Employee, more than 3 years★★★★★
Stay AwayMay 24, 2023 - Senior Software Engineering Manager in Houston, TXRecommendCEO ApprovalBusiness Outlook
There were great people to learn from. I am not sure if it is still the case.
- The salary was good. But not anymore. You can find similar salary remote jobs easily. - Toxic culture - Management tweaking metrics to look better - always push people to do more - Push people to work more shifts in one day - For years the companies under ESW Capital is downsizing. Do not get hired to be fired.Continue reading
- Former Employee, more than 5 years★★★★★
"Software Cemetery" or "Final Resting Place for Software"Feb 2, 2023 - Chief Software Architect in Austin, TXRecommendCEO ApprovalBusiness Outlook
Salary is paid without delays
I worked at this company for 7 years and witnessed its ups and downs. It used to be a cutting-edge company, a leader in remote work, but over time it started to decline. During my time there, I met many great people and professionals from various fields. Unfortunately, most of them no longer work for the company. The reason for the decline is twofold: 1. The business model is to acquire dying software products, provide minimal support, and make money from a shrinking customer base. It's important to note that there's no focus on selling good and profitable software. 2. The top management's poor behavior trickles down to all levels of the company. Employees are treated as mere "resources" and their well-being is ignored. They can suddenly duplicate workload without adjusting compensation, switch employees to a different project in a day with a different technology stack and expect the same results within two days time frame. They deceive and manipulate, for example, by saying "shrink to grow" when there's no actual growth. KPIs are always aggressive, and even if you meet them, next quarter they will be increased, without any compensation for sure. The consequences of this for you as a new hire are unfortunate: 1. You'll mostly work with outdated and irrelevant technologies. 2. The software and codebase you'll be working with are outdated, have poor quality, or are technologically limited. The knowledge transfer process is also lacking, leaving you with a "black box" that nobody knows how to manage. 3. The size of the team is adjusted every quarter according to the shrinking customer base, and because this happens across all projects, they'll let you go instead of reassigning you to another product. They call it "shrink to grow", but it's a lie - there's been no growth in 4 years. 4. The remaining employees are left with an overwhelming workload, but their expectations and compensation remain the same. For example, a product that was once supported by 3 engineers (each was pro in his area, and supported a set of product parts written in c++, Objective-C, C#, java), may suddenly be supported by just one person who is expected to have the same level of knowledge and output for the same compensation. 5. The team environment is hostile. Each new member is a survivor of previous downsizing and views you as a threat. If your performance surpasses theirs, they'll be fired. Professional or emotional support is non-existent, and senior employees often do performance/PR reviews, using subjective reasons to decrease your delivery rate and decline your work. So, for those who consider joining this company: I strongly advise against anyone joining this company. Unless you're in dire need of money and are willing to be treated poorly, having your brain manipulated and wasted and have your hard work disregarded. FOR CUSTOMERS of products under the ESW CAPITAL umbrella, my advice: RUN!!! and plan your migration to an alternative product as soon as you hear that your product has been acquired by this company. You will experience declining quality and support, as well as increasing costs if you stay. Because the company business model is to let the product die. So anyway you will switch, sooner or later.Continue reading
- Former Employee, more than 1 year★★★★★
Good money hard workJan 6, 2023 - Inside Sales Representative in New York, NYRecommendCEO ApprovalBusiness Outlook
Weekly pay was great, good salary too.
Impossible targets and always changing. No benefits
- Current Employee, more than 1 year★★★★★
The work is good and the pay is reasonableMar 26, 2021 - L1 Customer Support Engineer in Austin, TXRecommendCEO ApprovalBusiness Outlook
On time payment, availability of overtime, remote work, provides you with training
Constant monitoring of everything you do, management comes up with new pointless metrics every once is a while, huge turnover, employees are fired on metrics that are not even implemented yet. The most negative thing is that we're actually discouraged from collaborating with fellow employees and we're told to work by yourself even if you need help.Continue reading
- Current Employee★★★★★
GoodAug 22, 2021 - Accountant in Austin, TXRecommendCEO ApprovalBusiness Outlook
No overtime is required by the manager.
High surveillance and less flexibility.
- Current Employee, less than 1 year★★★★★
Good remote options, terrible payAug 16, 2021 - Software QA Tester in Boston, MARecommendCEO ApprovalBusiness Outlook
Fully remote - great for people who can't commute or relocate, or prefer a WFH environment.
Pay on offer for non-executive roles is very poor. Offered salary for QA was $20,000 which is less than a third of the typical average salary - anywhere else you'd receive $60-80,000 for doing the same work.
- Former Employee★★★★★
good benefit and salaryJan 29, 2021 - Lead Instructor in Jersey City, NJRecommendCEO ApprovalBusiness Outlook
good benefit and salary packages
no respect from students towards instructor
- Current Employee, less than 1 year★★★★★
GRCAJan 21, 2021 - GRCA in Louisville, KYRecommendCEO ApprovalBusiness Outlook
Good benefits ,Training, Good hours
Starting Pay isn’t so well
Trilogy Enterprises Reviews FAQs
Trilogy Enterprises has an overall rating of 2.9 out of 5, based on over 80 reviews left anonymously by employees. 55% of employees would recommend working at Trilogy Enterprises to a friend and 41% have a positive outlook for the business. This rating has decreased by -21% over the last 12 months.
55% of Trilogy Enterprises employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Trilogy Enterprises 3.1 out of 5 for work life balance, 2.4 for culture and values and 2.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Trilogy Enterprises to be work life balance, coworkers, compensation and the cons to be benefits, culture, career development.